Some domain extensions on this site can’t be renewed through your account. You have to ask support to renew them for you. It’s inconvenient, but it used to be fine because support replied quickly.... See more
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See what reviewers are saying
I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... See more
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... See more
Company replied
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... See more
Company replied
Company details
Information provided by various external sources
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
Contact info
United States
- www.cosmotown.com
3.1
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
please response ticket #106191 and…
please response ticket #106191 and #106190. it take more than 24hours
17 December 2024
Unprompted review
Reply from Cosmotown
Dear Phuoc Van,
Thank you for sharing your feedback.
We initially responded to your request to unsuspend your domain within the provided 24-hour time frame. However, we received a report from representatives of the company you claim to represent, stating that your website, associated with the domain, is being fraudulently misrepresented.
Upon reviewing the website’s content, we identified activities consistent with phishing, including requests for sensitive information such as payment and account details.
To move forward, we kindly ask that you respond to tickets #106191 and #106190 with the necessary documentation. Your prompt attention is essential to resolve this matter.
Thank you for your understanding, and we hope to assist you further once we receive your response.
Best regards,
Cosmotown Team
Reply from Cosmotown
Hello,
Thank you for your positive feedback! We're thrilled to hear that you find our service convenient and fast. We appreciate your support and look forward to continuing to serve you!
Best regards,
Cosmotown Team
i love working with them.
19 December 2024
Unprompted review
Reply from Cosmotown
Dear Ijaz Ahmad,
Thank you so much for your 5-star review! We're thrilled to hear that you love working with us. We truly value your support and look forward to continuing our successful partnership!
Best regards,
Cosmotown Team
Beware of this company!!
Beware of this company!! Cosmotown suspends domains without reason.
They suspended the imexbb.com domain last Saturday after receiving an automated mass email from a trademark law firm that was spidering the Internet. This email complained about a single copyright-questioning posting. For these cases, the forum has a reporting function where users can report inappropriate user posts to us. imexbb.com is a non-profit business forum for traders and entrepreneurs where they can exchange ideas. The domain has been operated by another registrar since 2009 without any problems. 2 months ago we transferred our domain to cosmotown.com to save a few dollars per year as it is the cheapest registrar. A big mistake as it turned out. On the day of the blocking, we explained the situation to cosmotown via email. According to the cosmotown website, they respond within 24 hours. We have not received a response to any of our emails to date - almost a week later. Such a registrar is a disgrace to the Internet. Since we do not generate any revenue from the Bulletin Board, we will not hire a lawyer to recover the stolen domain. It is intended as a warning to everyone not to trust their domain to this registrar.
14 December 2024
Unprompted review
Reply from Cosmotown
Hello,
Thank you for sharing your feedback. We want to assure you that we do not suspend domains without a valid reason. If your domain was suspended, it may have been due to an abuse report we received. In such cases, we always notify the domain registrant via email with details regarding the report.
If you believe there was an issue with your domain, we encourage you to check your inbox for any communication from us. If you did not receive any emails or need further clarification, please feel free to contact our support team directly, and we’ll be happy to assist you.
We appreciate your understanding and are committed to ensuring fair and transparent processes for all of our customers.
Best regards,
Cosmotown Team
Simple, Straightforward, Good Prices
Simple and straightforward with good prices. Just what I need.
16 December 2024
Unprompted review
Reply from Cosmotown
Dear Paul,
Thank you for your kind review! We're glad to hear that our simple, straightforward approach and competitive pricing meet your needs. We appreciate your support and look forward to serving you again!
Best regards,
Cosmotown Team
Support doesn't work.
Support doesn't work.
My ticket #104841 with a simple queston is still being reviewed, a week after request. I can't start working with my new domain because I can't receive it. I'm losing money every day, I'm still getting ignored.
12 December 2024
Unprompted review
Reply from Cosmotown
Dear Egor,
We deeply apologize for the delay in resolving your ticket (#104841) and any frustration it has caused. We completely understand the inconvenience this has created and the urgency of accessing your domain to support your business needs.
Upon reviewing your case, the issue stems from an attempt to transfer a domain to an account without valid contact information. As per ICANN regulations, all domain accounts must include accurate contact details, and our system restricts actions for accounts missing this information.
To resolve this as quickly as possible, please update your account's contact information. Once completed, we’ll prioritize processing your request without further delay.
We truly value your feedback and are committed to improving our service. If you have any questions or need assistance updating your details, feel free to contact us directly, and we’ll be happy to help.
Thank you for your patience and understanding.
Best regards,
Cosmotown Team
can't receiver domain from other…
can't receiver domain from other account. service support is very low. 16 hours have not received a response from support
11 December 2024
Unprompted review
Reply from Cosmotown
Dear Phế Vương Cao đan,
Thank you for your feedback! Upon reviewing your ticket, we see that our support team has already responded to your initial inquiry, and we appreciate your follow-up thanking us for the assistance provided. Regarding your second concern, please be assured that we strive to address all customer inquiries within 24 hours. We have also prioritized your issue to ensure a prompt resolution. If you need any further assistance, please don’t hesitate to reach out to our support team.
Best regards,
Cosmotown Team
best price
best price. No big issues. works very well for me for last 3 years
2 December 2024
Unprompted review
Reply from Cosmotown
Dear Chamod,
Thank you for your feedback! We're glad to hear that Cosmotown has been working well for you over the past three years and that you're happy with the pricing. We appreciate your continued support!
Best regards,
Cosmotown Team
Great Pricing
I have purchased a lot of domains over the years (since 1999) and must say that compared to all the big companies, Cosmotown is by far the best I have used and the most reasonable when it comes to pricing. If you want price gouging, go to the big companies, but if you want fair pricing, use Cosmotown. I have even directed all of my other purchased domains over to this company.
26 November 2024
Unprompted review
Reply from Cosmotown
Dear Billy,
Thank you so much for your kind words and for choosing Cosmotown! We're thrilled to hear that you're satisfied with our pricing and services. We appreciate your loyalty and are glad to have you as a customer!
Best regards,
Cosmotown Team
Good price!
27 November 2024
Unprompted review
Reply from Cosmotown
Dear Henry,
Thank you for your feedback! We're happy you’re satisfied with the price!
Best regards,
Cosmotown Team
Prices are good but support service is…
Prices are good but support service is very bad.
You have to work on support to improve it so that you can retain clients.
Some times we won't get generic issues, in that case no one available not even a chat for communication.
At least implement live chat on website. Existing chat is of no use in critical situations.
26 November 2024
Unprompted review
Reply from Cosmotown
Dear Varma,
Thank you for sharing your feedback! We truly apologize for the issues you've faced with our support service. We understand the importance of having reliable assistance, especially during critical situations. Your suggestion to implement a live chat feature is greatly appreciated, and we will definitely consider it as we work on improving our support in the near future. In the meantime, if you have any urgent concerns, please feel free to reach out, and we’ll do our best to assist you.
Best regards,
Cosmotown Team
I’m extremely disappointed
I’m extremely disappointed with the lack of support and responsiveness from this company. It’s been over 15 days since I raised an issue with DNS updates for two of my domains, and despite following up twice via email, I have yet to receive any acknowledgment or resolution.
Timely communication is a basic expectation for any service provider, and this experience has been nothing short of frustrating. This delay has caused unnecessary inconvenience, and the lack of updates reflects poorly on their commitment to customer satisfaction.
I cannot recommend this service until they address these issues and improve their support standards.
Last Submitted ID (#102399)
23 November 2024
Unprompted review
Reply from Cosmotown
Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by this experience.
After reviewing your account, we were only able to locate one ticket (#102399) associated with the two domain names in question. We have responded to this ticket within a reasonable time frame; however, we regret that this may not have met your expectations or fully addressed your concerns.
Your satisfaction is very important to us, and we’re committed to resolving this matter promptly. Please do not hesitate to reach out if there is anything further we can do to assist you.
Great Service but Customer Support is terrible
Gave 3 Stars because I want to be fair.
Services are affordable, payment is flawless and activation is automatic upon successful payment which is great but their their greatest problem is customer support which is extremely poor. They seem not to understand the urgency of providing customer and how lack of it could damage a business.
Sometimes it takes almost a week to get a response and that's not good at all.
If they improve on their customer support I'll come back and give them 5-stars
My ticket number is #101108
16 November 2024
Unprompted review
Reply from Cosmotown
Dear Rex,
Thank you for sharing your feedback. We appreciate your honesty and are glad to hear that you find our services affordable and the activation process smooth. We understand your concerns regarding our customer support, and we sincerely apologize for the delays you’ve experienced. Providing timely and effective support is a priority for us, and we are working to improve in this area.
To better assist you and address your concerns, could you please share your ticket number with us? This will help us investigate the issue and ensure a more prompt response moving forward.
We truly value your input and hope to earn your 5-star rating in the future.
Best regards,
Cosmotown Team
Great services
20 November 2024
Unprompted review
Reply from Cosmotown
Dear Phan Văn Vũ,
Thank you for your kind words! We're glad to hear you're satisfied with our services. If you need anything else, feel free to reach out!
Best regards,
Cosmotown Team
I've been a domainer for 25 years
I've been a domainer for 25 years. A couple of years ago, I transferred all my domains from the disappointing Resellerclub to Cosmotown. Everything has been good with Cosmostown.
17 November 2024
Unprompted review
Reply from Cosmotown
Dear Yoda,
Thank you for sharing your experience! We’re glad to hear that Cosmotown has been meeting your expectations. If there’s anything we can do to further assist you, don’t hesitate to reach out!
Best regards,
Cosmotown Team
i work with cosmotown since 2 years ago…
i work with cosmotown since 2 years ago and all good, Until a couple of months ago they began to implement certain changes and many things are stopping working, before you wrote to support and they solved it, now I have a problem with my clients and my account and I have no answer, it's a shame
15 November 2024
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your valuable feedback! It plays an important role in helping us improve our system and services. Could you please clarify which changes or features you're referring to? We’ll do our best to address them if possible.
Best regards,
Cosmotown Support Team
a great cheap registrar
a great cheap registrar I don't use any of their other services so can't speak for them but as the cheapest place to get a .com I then point to cloudflare nameservers is great.
only problems i have is their only "2fa" method is getting an email I would much prefer adding a yubikey or authenticator app and that their UI was confusing at first.
15 November 2024
Unprompted review
Reply from Cosmotown
Dear Customer,
Thank you for your feedback! We're glad to hear you find our pricing and integration with Cloudflare convenient. We appreciate your input on 2FA and the UI—these are valuable suggestions, and we'll take them into consideration as we continue to improve our services.
Best regards,
Cosmotown Support Team
The service is good. register is fast
so far so good. It's easy to register the domain in cosmotown.
9 November 2024
Unprompted review
Reply from Cosmotown
Dear Kenny,
Thank you for your positive feedback! We're glad to hear that you're finding the domain registration process fast and easy with Cosmotown. If you need any assistance or have any questions, feel free to reach out. We're here to help!
Best regards,
Cosmotown Support Team
Login process sucks
I've moved 19 of my domains to Cosmotown because of the low price, but I've decided to move all of them elsewhere as they expire, just because the login process is such a pain in the ###, particularly that recaptcha crap with the indistinct pictures. I rarely get past that on the first attempt. Is that little piece of the rider's leg considered part of the motorcycle or not? Oops, guessed wrong, try again. Is that little clump of pixels a traffic light? Wrong, try again. Using that, PLUS the "I am not a robot" thing, PLUS having to get a verification number from email is absurd -- even my bank accounts are easier to access. The frustration is just not worth saving a couple of dollars a year. Reading these reviews, it appears that I have been extremely lucky that I haven't needed any support, so hopefully I can get everything moved before I do.
8 November 2024
Unprompted review
Reply from Cosmotown
Dear Roger,
Thank you for sharing your feedback. We understand that the login process can be frustrating at times, especially with the CAPTCHA and verification steps. These measures are in place to help protect your account from unauthorized access, but we apologize for any inconvenience they’ve caused.
If you ever need assistance with your account, or if you'd like help navigating the login process, please don't hesitate to reach out to our support team. We're here to help make things easier for you!
Best regards,
Cosmotown Support Team
Cosmotown cunning
C sends you to PayPal at Checkout, which is much more expensive than CC (lousyUSD conversion). The offered Credit Card payment does not work and is immediately forwarded to PayPal. Comment on my Credit Card payment attempt: My CC would be "declined". What percentage does Cosmotown get from PayPal, which is much more expensive? By the way, my PayPal also runs via my Credit Card account! Cunning!
2 November 2024
Unprompted review
Reply from Cosmotown
Hello Eddy,
I understand how frustrating it can be to experience issues at checkout, and I appreciate you taking the time to share your concerns. I'd like to clarify a few points to ensure there’s full transparency on our end.
Payment Processing Fees:
PayPal: PayPal's standard processing fee for online transactions is typically 3.49% plus a fixed fee depending on the currency used.
Braintree: As our credit card processor, Braintree charges a lower fee, generally 2.59% plus $0.49 per transaction.
Credit Card Processing Details:
We use Braintree, a PayPal company, to process credit card transactions. Because of this affiliation, your credit card transactions may show "PayPal" as the processor on your statement. This does not mean we’re redirecting payments to PayPal; it’s simply how Braintree is identified due to their relationship with PayPal.
Declined Transactions:
We’ve implemented stronger fraud protection measures recently to safeguard our customers after a rise in fraudulent activity. While this layer of security helps to protect everyone, it can occasionally cause legitimate transactions to be declined, which I understand can be inconvenient. We’re here to help ensure you have a smooth checkout experience moving forward.
Regarding Commissions:
To address your question about commissions, Cosmotown does not receive any commission from PayPal. No company receives a commission for offering PayPal as a payment method; we provide it solely as an alternative for our customers.
Thank you again for reaching out, and please let us know if there’s anything we can do to further assist you with your transaction.
Best regards,
Cosmotown Support Team
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