Some domain extensions on this site can’t be renewed through your account. You have to ask support to renew them for you. It’s inconvenient, but it used to be fine because support replied quickly.... See more
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See what reviewers are saying
I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... See more
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... See more
Company replied
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... See more
Company replied
Company details
Information provided by various external sources
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
Contact info
United States
- www.cosmotown.com
3.1
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cant risk much here but for $7.89 the…
dont expect it to do everything, but for $7.89 the best .com price and value for bulk name buyers. cant expect all the fancy stuff that comes with $15 names. but for anyone who just wants to buy names and hold. this is a huge bargain.
1 November 2024
Unprompted review
Reply from Cosmotown
Dear Jay Venka,
Thank you for your thoughtful review! We're glad you see the value in our pricing for bulk buyers. If you have any questions or need assistance, we're here to help!
Best regards,
Cosmotown Support Team
I am tired from the cosmotown these…
I am tired from the cosmotown these guyz are doing there best to destroy there customers business, at first there module didnt renewed the domain, which they accepted there mistake and after alot of hours they restore my domain and today again the domain is down, please stay away from this company i am going to post this on all forms and i will take action against them.
30 October 2024
Unprompted review
Reply from Cosmotown
Dear Hussnain Raza,
Thank you for your feedback, and we deeply regret the frustration this situation has caused you. We completely understand how important your domain is to your business, and we are very sorry for the inconvenience you’ve experienced.
We’re glad to hear that your domain has been restored, and we want to assure you that our team is taking immediate steps to prevent any further issues. We are committed to providing the best possible service, and we recognize that we fell short in your case.
We appreciate your patience as we work to ensure this does not happen again.
Once again, we apologize for the trouble caused and appreciate your understanding.
Reply from Cosmotown
Dear Moen Leatha,
Thank you for the awesome review! We're glad you're happy with us!
Best regards,
Cosmotown Support Team
Greatest Domain Seller
20 October 2024
Unprompted review
Reply from Cosmotown
Dear Abdullah Al Nadim,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. If you need anything else, just let us know!
Best regards,
Cosmotown Support Team
Very Nice service
Very Nice service, and its much cheaper than others
15 October 2024
Unprompted review
Reply from Cosmotown
Dear Anwar Rahim,
Thank you for your review! We're glad you’re satisfied with our service and pricing. We appreciate your support!
Best regards,
Cosmotown Team
Very good price
14 October 2024
Unprompted review
Reply from Cosmotown
Dear Tran Thanh Tan,
Thank you for the 5-star review! We're glad you’re happy with our pricing. We appreciate your support!
Best regards,
Cosmotown Team
Legit Website!!!
Cosmotown is a legit company, with real people, offering highly competitive discounts for domain name registration, transfers and associated services. Their support group may need to improve in service delivery. They did help me resolve my issues after some delays.
8 October 2024
Unprompted review
Reply from Cosmotown
Dear Gamele Koffi,
Thank you for your feedback and for recognizing our competitive pricing and support team. We appreciate your patience and will work to improve our customer service. We're glad we could resolve your issues!
Best regards,
Cosmotown Team
Had a bad experience with MasterCard…
Had a bad experience with MasterCard transaction
1 October 2024
Unprompted review
Reply from Cosmotown
Dear Shahriar,
We’re sorry to hear about your experience with the MasterCard transaction. Could you please provide your ticket number so we can look into this further and assist you?
Best regards,
Cosmotown Team
Need improvement in support
Customer support has to be improved. Support requests take days to respond.
26 September 2024
Unprompted review
Reply from Cosmotown
Dear Fazihuzzamaan,
Thank you for your feedback, and we apologize for the delay in response. We’re working hard to improve our response times and appreciate your patience. We’re actively making changes to provide faster service moving forward.
Best regards,
Cosmotown Team
The worst service provide, the liars and the cheaters
The worst service provide, i register a .biz domain and transferred around USD 16 but the domain never registered, i tried to contact them several times then they replied that was a premium domain and we can't register premium domains, ok, i asked to return my amount or at least add in my account so i can use it to buy another domains but its been three weeks they didn't bother to reply me. My order number is 2155871 and i transfer amount through my debit card, now they are replying with fake order number and Paypal transaction, the interesting part is that i am from Pakistan and Paypal is not present in Pakistan so i can't use Paypal to send / receive money to anywhere...
7 September 2024
Unprompted review
Reply from Cosmotown
Dear Muhammad,
We apologize for any confusion. As stated in our response on September 8, 2024, for Ticket #88941, the payment for your registration was voided by our payment gateway. To clarify, no payment was held for the failed transaction. For your reference, we have also provided screenshots as proof of the voided transaction.
Best regards,
Cosmotown Team
cheap support
I believe Trustpilot should offer the option to provide negative ratings, as Cosmotown truly deserves one. I have been a customer of Cosmotown for over a year, and throughout this time, they have consistently failed to resolve my issues. Despite waiting for over three months, they have not responded to my emails or support tickets. This level of service is unacceptable.
27 September 2024
Unprompted review
Reply from Cosmotown
Dear Uzair,
Thank you for your feedback, and we sincerely apologize for the ongoing delays. Our team is actively working to resolve the issue, and we understand your frustration. We’re committed to fixing this as soon as possible.
Thank you for your patience.
Best regards,
Cosmotown Team
Best renewal fee ever!
Hey, I'm a new customer. I transferred my domain from my old Vietnam provider to Cosmotown because their renewal fee is very cheap. I will transfer many of my remaining domains to Cosmotown soon.
27 September 2024
Unprompted review
Reply from Cosmotown
Dear Saker Thế Anh,
Thank you for your wonderful review! We’re thrilled to hear you’re satisfied with our renewal fees. We look forward to welcoming your other domains to Cosmotown!
Best regards,
Cosmotown Team
great domain register and overall…
great domain register and overall service. been very satisfied with Cosmotown so far.
25 September 2024
Unprompted review
Reply from Cosmotown
Dear David,
Thank you for the fantastic review! We're so glad to hear you're satisfied with our service at Cosmotown.
Best regards,
Cosmotown Team
Cosmotown Ran away ?
I was using this website from couple of months it was working really good but suddenly from this month after Sep 15 Websites behaving weirdly and today when i tried to login i found dashboard is not working and all links to there domain redirecting to homepage and nothing working. I have loaded good amount inside my account and now i don't have access to anything.
25 September 2024
Unprompted review
Reply from Cosmotown
Dear Zahid,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced, but we’re happy to inform you that the website has been fixed. You should now have full access to your account and all features. If you need further assistance, please reach out to our support team.
Best regards,
Cosmotown Team
Reply from Cosmotown
Dear Sheba Host,
Thank you for your wonderful review! We're thrilled to hear you're enjoying our service
Best regards,
Cosmotown Team
Reply from Cosmotown
Dear Mr Y K Lim,
Thank you for your review! We're glad you found great value with us. We appreciate your feedback on customer service and will strive to improve. Thanks again!
Best regards,
Cosmotown Team
Some is using my full name for their…
Some is using my full name for their domain; I sent an inquiry about this about a month ago and sent several follow ups and have not heard back. Request #89143
8 September 2024
Unprompted review
Reply from Cosmotown
Dear Lijah,
Thank you for your feedback! Upon review, it appears that our support team has already responded to your concern. Please coordinate with them directly for further assistance.
Best regards,
Cosmotown Team
Reply from Cosmotown
Dear Joe,
Thank you for your positive feedback! We're glad to hear you're satisfied with the price and that everything is working well.
Best regards,
Cosmotown Team
Excellent!!!
19 September 2024
Unprompted review
Reply from Cosmotown
Dear Md Shariful Hasan,
Thank you so much! We're glad you had an excellent experience!
Best regards,
Cosmotown Team
Great service
Great service, I've used this service for more than 3 years, and had no problems. Thank you very much.
14 September 2024
Unprompted review
Reply from Cosmotown
Dear Quyet Huu Nguyen,
Thank you for your kind words! We’re thrilled to hear you’ve had a great experience with us for over three years. We appreciate your loyalty!
Best regards,
Cosmotown Team
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