Some domain extensions on this site can’t be renewed through your account. You have to ask support to renew them for you. It’s inconvenient, but it used to be fine because support replied quickly.... See more
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See what reviewers are saying
I see lots of 1 star review which really makes me nervous but I've been with Cosmotown for a couple years now and haven't really had issues and pray that I never do. The only reason I give 4 stars is... See more
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multi... See more
Company replied
Good pricing, I have used them to purchased like 5 domains, but their support is very bad. Please instead of working on outward appearance, work on your innerself. Your prices are good,... See more
Company replied
Company details
Information provided by various external sources
Domain Names Done Differently. Free WHOIS Privacy every year. We never charge more for renewals than new domain registrations.
Contact info
United States
- www.cosmotown.com
3.1
Average
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service
Superb service. very easy to use and we love it. and really good price too.
10 September 2024
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your wonderful review! We're so glad you found our service easy to use and enjoyed the pricing. We appreciate your support!
Best regards,
Cosmotown Team
Suitable prices.
9 September 2024
Unprompted review
Reply from Cosmotown
Dear Ayhan,
Thank you for your feedback! We're glad you found our prices suitable!
Best regards,
Cosmotown Team
Excellent price and service!
9 September 2024
Unprompted review
Reply from Cosmotown
Dear Manuel,
Thank you for your kind words! We're thrilled you enjoyed our service and pricing!
Best regards,
Cosmotown Team
Does the expected at cheapest prices
Very simple and sleek website. No annoying upsells. Cheapest price and does what it claims. 100% satisfaction. People have complained about slow DNS updates but thankfully no issue with me using multiple domains in past near 2 years.
5 September 2024
Unprompted review
Reply from Cosmotown
Dear Viren,
Thank you for the detailed feedback! We're thrilled to hear you've had a smooth experience and appreciate your satisfaction with our prices and service. Glad the DNS updates have worked well for you too!
Best regards,
Cosmotown Team
very goodvery goodvery goodvery…
very goodvery goodvery goodvery goodvery good
5 September 2024
Unprompted review
Reply from Cosmotown
Hello,
Thank you for your enthusiastic review! We're glad you're enjoying everything!
Best regards,
Cosmotown Team
so far its great
so far its great, no compain. onmly thing is customer service a litle slow... but prices are great
2 September 2024
Unprompted review
Reply from Cosmotown
Dear MrDaveyrf,
Thanks for your review! We're happy to hear you're satisfied with the prices. We'll work on speeding up our customer service.
Best regards,
Cosmotown Team
POOR SUPPORT SYSTEM SINCE 2021
What's going on? I'm shocked that I haven't received a response to my emails. I've noticed that Cosmotown claims to have a response time of 24 to 48 hours, but it's 2024 and I expect much better support from a company like yours. In today's digital age, such poor communication is unacceptable. If I don't hear back from you soon, I'll be forced to file a complaint with Verisign and ICANN.
26 August 2024
Unprompted review
Reply from Cosmotown
Dear Shashank,
We apologize for the delay and understand your frustration. Could you please share your ticket number so we can address this issue immediately?
Best regards,
Cosmotown Team
3rd class support team
3rd class support team .. also fraud company.. they charged full amount from my card but order still pending not replying.. support service is death.. :@ refund my money..
payment have been deduct from my card throug braintree also showing payment successfull in your site ,, check again ,,
22 August 2024
Unprompted review
Reply from Cosmotown
Dear Customer,
Thank you for taking the time to give us feedback! Upon checking, we found that the order failed to register the domain name because a default nameserver was used, which is currently not a registered hostname within any registry. A domain name registration must be completed with a working nameserver and updated contact information for the registrant, which was not done correctly in this case. We have sent you instructions on how to complete this process properly.
Regarding the charges, we have voided the payment due to the failure to deliver the order. In short, we have not deducted this payment from your card as the order was not successful. A receipt was sent to you which shows that the payment was voided.
Lastly, please be advised that we strive to respond to all tickets within 24-48 hours.
Best regards,
Cosmotown Team
Great service
21 August 2024
Unprompted review
Reply from Cosmotown
Dear Hamza,
Thank you! We appreciate your kind words and are glad you're happy with our service!
Best regards,
Cosmotown Team
Great service and system effect changes…
Great service and system effect changes instantly.
21 August 2024
Unprompted review
Reply from Cosmotown
Dear Richman,
Thank you for your kind words! We're thrilled to hear that you're happy with our service and the efficiency of our system.
Best regards,
Cosmotown Team
Bad and slow Panel but the cheapest…
Bad and slow Panel but the cheapest .com Domain.
New Domain and Transfer works smooth. Only 4 Stars because the Ugly Panel.
Update: Only 1 Star: No Response to Emails... Not realy Serious
1 August 2024
Unprompted review
Reply from Cosmotown
Dear Danijel,
Thank you for your feedback! We’re glad to hear that your domain and transfer process went smoothly. We’re constantly working to improve our panel and overall customer experience. We hope to earn that fifth star in the future!
Best regards,
Cosmotown Team
very bad ns recode not update
very bad ns recode not update
now 3 days
17 August 2024
Unprompted review
Reply from Cosmotown
Dear Mithila,
Thank you for bringing this to our attention. Have you already created a support ticket for this issue? If not, please send an email to support@cosmotown.com so we can assist you further.
Best regards,
Cosmotown Team
Most awful and worst comapny in the…
Most awful and worst comapny in the domain industry, It's been 2 months since i am trying to transfer the domain and still stucked,
Looters & scammers,
If you open a ticket for refund, just forget the refund,
I have opened my refund ticket from July 14, 24, 4 FOLLOWUPS and still no reply or update for update
9 August 2024
Unprompted review
Reply from Cosmotown
Dear Sarkar,
We apologize for the inconvenience you've experienced. Please provide your ticket number so we can promptly address the issue and process a refund if necessary.
Best regards,
Cosmotown Team
Worst ever domain register I use.
Worst ever domain register I use.
No support, buggy control panel.
The domain lock status showing unlocked but whois still showing “Domain Status: clientTransferProhibited”
Contacted the support but till now no response receive except auto reply “Your request (#84370) has been received”
Never use to be safe.
Edit: After waiting long time and contacting Verisign support issue resolved but your domain panel is still buggy.
We cannot edit domain host/glue records as well if we use same IP for all domain host/glue records. You promised me 8 months ago we are working on this issue but still same issue. This was the main cause I transferred domain.
30 July 2024
Unprompted review
Reply from Cosmotown
Dear Mike,
Thank you for your feedback!
Upon checking, it appears that you successfully unlocked and approved the transfer of your domain. The domain has already been transferred out. The "clientTransferProhibited" status in the WHOIS information indicates the current status of your domain with the new registrar.
Your transfer out transaction proceeded smoothly, as you were able to unlock and transfer the domain on the same day. If you require any further assistance, please feel free to contact our support.
Best regards,
Cosmotown Team
Be aware of Scams,They don’t refund amounts , they hold it and don’t even reply emails for support
Dear Cosmotown can you please refund my amount for failed domain transfer to my card immediately? I don’t understand why you keep holding my fees while we are not going to use your service??? Please refund this order s soon as possible to my card Order number: 2047024
27 July 2024
Unprompted review
Reply from Cosmotown
Dear Dusenge,
Thank you for your feedback!
Upon reviewing your ticket, it appears that our support team has responded to your concern. Please note that we are unable to issue a refund to your card due to it being declined by your bank. Kindly respond to our support team to help us resolve this issue promptly.
Best regards,
Cosmotown Team
Extremely Disappointed with Cosmotown's Service
I had an extremely frustrating experience with Cosmotown that I feel compelled to share. Last week, one of my domains was unexpectedly suspended, and despite my best efforts to resolve the issue, I've been met with a complete lack of response. I reached out to their customer service team five times, hoping for some guidance or at least an acknowledgment of my situation, but there has been absolute silence on their end.
Their lack of communication during a critical time has not only caused significant inconvenience but also led me to question their reliability as a domain registrar. This experience has completely eroded my trust in their services, and I am disappointed to say that I will not be using Cosmotown for any future domain purchases. It's unsettling how a company can completely disregard its customers like this. I advise others to think twice before dealing with Cosmotown.
21 July 2024
Unprompted review
Reply from Cosmotown
Dear Sanjeewa,
Thank you for your feedback!
We apologize for any inconvenience this may have caused. It appears we may not have received your appeal regarding the removal of your domain name suspension. Please contact us with the subject line "Trustpilot" so that we can review your case promptly.
Best regards,
Cosmotown Team
another hoster who only hosts criminal…
another hoster who only hosts criminal and fraudulent websites and does not respond to abuse reports or does so 2 months later
this hoster neither adheres to the legal regulations nor is there any monitoring. all complaints have now been submitted to the EU Commission in accordance with the Digital Services Act
19 June 2024
Unprompted review
Reply from Cosmotown
Dear Markus,
Thank you for sharing your concerns. We take feedback seriously and strive to ensure the highest standards of service and compliance.
Firstly, we apologize if you experienced delays in our response to abuse reports. We are continuously working to improve our response times and to address issues promptly. Your feedback will be used to further refine our processes.
Secondly, we assure you that we are committed to adhering to all legal regulations and maintaining a safe and secure hosting environment. We regularly monitor our services and take swift action against any violations.
We value our customers and their safety, and we are dedicated to improving our services based on your valuable input. If you have any further details or unresolved issues, please contact our support team directly so we can address them immediately.
Thank you for bringing this to our attention.
Best regards,
Cosmotown Team
After renewing the domain name
After renewing the domain name, your website shows the expiration date of 2025, but the whois status of the domain name is clientHold and the update time is still 2024, which means you didn't really renew the domain name, I have sent you emails and submitted work orders, but I didn't get any response!
19 May 2024
Unprompted review
Reply from Cosmotown
Hello,
We greatly value customer feedback as it helps us improve our services. Upon verification, it appears that the domain has been successfully renewed. It seems there might have been a discrepancy in the information displayed due to viewing an outdated page. For the most accurate information regarding your domain's expiration, we recommend checking ICANN's website (lookup.icann.org).
Best regards,
Cosmotown Team
It's a SCAM, beware!!!!!!!
I bought a good domain, and when I wanted to add DNS records, it was not possible. I tried several times to no avail. I tried contacting support, but they never answered. When I searched on Google, I found that I am not the only one facing this problem. When I wanted to transfer the domain to another service, I found that I could not do so until 60 days had passed. Now my domain has no value. This is the worst service ever. Beware of fraud
!!Edit!!:
They responded to this comment, although they have not answered me yet. Beware, they are a group of scammers!!!!!!
21 May 2024
Unprompted review
Reply from Cosmotown
Dear Mohammed.
We greatly value customer feedback. Kindly provide us with the ticket number so we check and assist you regarding the issue. Alternatively, you may send us a ticket with the title "TrustPilot" at support@cosmotown.com.
Rest assured that we will do our best to resolve your concern.
Best regards,
Cosmotown Team
A satisfied and happy customer
I have been using Cosmotown for quite a few years and was astonished to see their rating on Trustpilot. I'm not sure why people resort to reviewing here when they should wait for a response to their tickets. Resorting to a review even before experiencing the support is a very bad move.
My experience with Cosmotown has been very good. They not only responded to my queries in a timely manner but also helped me resolve all my issues related to domains. Their control panel has a bit of a learning curve. Otherwise, the services are very straight forward and easy to use. Everything can be done within the control panel.
Keep up the good work guys.
16 May 2024
Reply from Cosmotown
Dear Usman,
Thank you for your kind words and loyalty! We're thrilled to hear about your positive experience with Cosmotown. Rest assured, we strive to provide timely support and assistance to all our customers. We appreciate your feedback and will continue to improve our services. If you have any further questions or need assistance, feel free to reach out to us anytime.
Best regards,
Cosmotown Team
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