Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Review summary
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Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
Good company, and provides domains at a good rate. Just they want to charge you for every other service like privacy protection, etc which is mostly included for FREE with most providers.
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
Company replied
Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7k reviews
No recent history of asking for reviews
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the most unfriendly user site
the most unfriendly user site, the hardest to communicate with. honestly with the time of agentic AI, they need to do something about it.
when no one to talk to!
when no one to email!
when your chat bot is so proor!
when your site produces 2 different login credential out of the blue!
when the site stops responding at the login jams, and your chat bot says try after 30m and even after 30hrs it does not respond!
when we try to transfer to godaddy , the code you have provided is not working for go Daddy!
what can i say?
how can you host other people websites when you can not handle your own? shocking to say the least.
29 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our website and the difficulty you encountered when trying to communicate with us. We understand how important it is to have a platform that is easy to navigate and accessible when you need assistance.
We understand how frustrating it is to experience a website that feels unfriendly to use and communication channels that do not meet your expectations. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Problems with email server settings.
Problems with email server settings.
Ellen J was very helpful, patient and courteous.
I've been a Freeparking client for well over 10 years now. I was always 5 star impressed with the freeparking help desk. It is very reassuring to see the same high quality 5 star support continues with the transition to Crazy Domains. Thank you Ellen J (and all the help desk crew because I am yet to encounter a tech supporter who is less than 5 star).
29 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Louis,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Ellen was able to assist you with your email server settings in a helpful, patient, and courteous manner. We will be sure to share your kind words with Ellen, who will be thrilled to know that her support made a positive difference to your experience.
It is especially meaningful to hear from a valued customer who has been with Freeparking for over 10 years. We truly appreciate your continued trust and are pleased to know that the high standard of support you experienced with Freeparking has continued throughout the transition to Crazy Domains.
Thank you once again for your continued loyalty and support. We look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Robert,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
A real lifeline when I'm stuck
Always so helpful and patient. A real lifeline when I'm stuck. Thank you!
3 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Nikki,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that our team has been able to provide the support you need and that you found our assistance helpful and patient. Knowing that we've been a real lifeline whenever you've been stuck is incredibly rewarding and means a great deal to us.
Your kind words motivate our team to continue delivering the reliable and friendly service that our customers deserve.
Thank you once again for choosing Crazy Domains. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
Excellent service very quick exceeded…
Excellent service very quick exceeded my expectation. Most impressed .
25 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Eric,
Thank you for taking the time to share your wonderful feedback.
We are thrilled to hear that our service exceeded your expectations and that you were impressed by the speed and quality of the assistance you received. Delivering prompt, reliable, and exceptional customer service is what we strive for every day.
Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing the best possible support.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you for choosing Crazy Domains.
Kind Regards,
Renan D.
Online Experience Specialist
Add TXT record not stanadrd!
Don't bother going with them. Adding a TXT record is not standard. They make you pay an additional $26yr for this.
25 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Andre,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be when there are unexpected costs associated with managing DNS settings.
We would like the opportunity to review this matter further and clarify the services associated with your account. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and provide further assistance.
Your feedback is important to us, and we are committed to improving our processes and customer experience.
We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Kushlan,
Thank you for taking the time to share your positive feedback with us.
We are delighted to hear that Gedeon was able to assist you and that you found his support knowledgeable and helpful. Our team is committed to providing excellent service and expert guidance, so it's wonderful to know that Gedeon made a positive impact on your experience.
We will be sure to share your kind words with Gedeon, who will be pleased to know that his efforts were appreciated.
We truly appreciate your support and look forward to assisting you again in the future.
Thank you again for choosing Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
Some of the reviews are deceiving
Very poor customer service. have been a customer over 5 years and the call centre agents are based in phillipines, rarely understand english. I have been continously calling them abd yet to no avail. All my requests are in the notes of all the call agents unless they keep wiping out.
24 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our customer service and that you felt your concerns were not communicated or addressed effectively.
We understand how frustrating it can be when you are seeking assistance and encounter communication challenges. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Joyce,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that your issue was resolved easily and that you found our assistance helpful. Providing efficient and effective support is our goal, and it's wonderful to know that we were able to help you with your concern.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
You'll pay more in both money and privacy.
Dont use this company. Their base prices for domains are advertised as cheap, but all of the basics that are industry standard are charged as extras. A domain that might cost you $10 at another company like Ventra might be advertised as $2.50 on Crazy, but unless you pay for the $30 of extras that Ventra would have given as box-standard, you're publishing yourself to the open internet.
Additionally, if you have any kind of issue with account flagging, they will request a full photo ID AND face scan. They do not need this to verify your identity, no other company asks for this.
21 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Raven,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it can be to have concerns regarding pricing transparency, account verification requirements, and the protection of your personal information.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and provide clarification regarding your concerns.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Jane handled my issue like a boss
Jane handled my issue like a boss. Verified and routed to right team, whole issue sorted in less than ten minutes! excellent!
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Simon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Absolute rubbish service
Absolute rubbish service, I do not recommend. I an angry, frustrated and disappointed. I question what I have paid for, why pay for such a poor service. Just don't do it.
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Bruce,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to feel disappointed with the service you have received, especially when you have invested your time and money and expected a much better experience.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly and better understand the concerns that led to your experience.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly and work towards a resolution.
Regards,
Renan D.
Online Experience Specialist
Gordon was very helpful
Gordon was very helpful, courteous, positive and patient.
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Carolyn,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
My experience with Crazy Domains'…
My experience with Crazy Domains' website development service has been extremely disappointing.
The website delivered was not the product that was originally promised or agreed upon. Throughout the project, I had to repeatedly follow up to have basic changes implemented, including items that were initially promised during discussions with my account manager, Carlos.
Communication was poor, response times were often slow, and many requested amendments were either overlooked or not completed correctly. Despite being advised that the website was ready to go live, there were still numerous issues requiring attention.
I have spent far more time managing and reviewing this project than I ever expected. The overall process has been frustrating, and the final product does not reflect what I paid for.
Based on my experience, I would not recommend Crazy Domains' website development services.
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Tim,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays, communication issues, and concerns regarding the delivery and quality of your website development project.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sy,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful
Very helpful, speedy and exact method to sort my problem. Thankyou Jane
21 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kate,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
BEWARE HIDDEN COSTS AND POOR SERVICE
After more than 25 years of working with web hosting and domain providers, Crazy Domains has been one of the most frustrating providers I have dealt with.
Their business model appears heavily focused on upselling. Basic DNS functionality that many providers include as standard, such as managing CNAME and TXT records, has been restricted and repackaged as a paid "Premium DNS" service. Shopping carts also tend to include additional services by default that may be free initially but renew at significantly higher prices, requiring careful attention during purchase and renewal.
My own experience involved a lengthy migration issue after a hosting product was retired. DNS-related problems persisted for months and required six separate support requests before they were finally resolved. The process was time-consuming and unnecessarily difficult.
Support quality is highly inconsistent. Some staff are knowledgeable and helpful, while others lack the technical capability or customer service attitude needed to resolve more complex issues. Live chat can involve wait times of an hour or more, and I experienced multiple occasions where the chat session automatically disconnected after a very short timeout while I was working in another browser tab, forcing me to start the process again from the beginning.
I have also found communication around outages, security incidents and service issues to be reactive rather than proactive, leaving customers to discover and investigate problems themselves.
While Crazy Domains may appear inexpensive at first glance, the hidden limitations, ongoing management effort, premium add-ons and inconsistent support can quickly outweigh any savings. In my experience, paying slightly more for a provider with transparent pricing, full DNS functionality and reliable support is money well spent.
20 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Paul,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to encounter concerns regarding pricing transparency, DNS functionality, service migrations, support responsiveness, and communication around service-related issues.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Honestly, avoid Crazy Domains like the plague.
I've been with CD for almost 6 years. All had been fine as I haven't had to change anything.
But now I've had enough.
They convinced me to switch my fully functioning email over to their new 'Titan' email service and during migration (which was promised to take just 24 hours, but ended up being spread over weeks) lost a whole pile of my data.
They couldn't get it to work with Outlook either, so their solution was 'use webmail'. No good for a business with multiple email accounts - are they for real?
The result? They are refusing to refund me the THREE YEAR Titan subscription, of almost $400, for a product that is not fit for purpose, that their support team cannot implement and that is of no use to me... after just 8 weeks - pretty much most of which has been spent troubleshooting with their useless 'tech support', not using the product and experiencing downtime in my business because of it.
Honestly, avoid Crazy Domains like the plague.
18 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email migration process and the challenges you encountered with the Titan email service. We understand how frustrating it must be to experience disruptions, data concerns, and difficulties getting your email setup working properly, especially when it impacts your business operations.
This is not the level of service we aim to provide, and we take your feedback seriously. We would appreciate the opportunity to review your situation in more detail and understand what happened throughout the migration process, including the concerns regarding your subscription and support experience.
Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve and provide a better experience for our customers.
Kind regards,
Cathy T.
Online Experience Specialist
Was easy fantastic Gedeon was really…
Was easy fantastic Gedeon was really helpfull. Man needs a raise
15 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Morne,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Jane was able to support my enquire…
Jane was able to support my enquire about a domain name activation. She was able to listen and follow up very quickly and work with the domains team to active the name whilst I was in the live chat.
14 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Hamish,
Thank you so much for taking the time to post a positive review.
We are delighted to hear about your experience with our support team. It's wonderful to know that Jane was able to assist you with your domain name activation, listen to your concerns, and promptly coordinate with the appropriate team to have the matter resolved while you were still on live chat.
We will be sure to share your kind feedback with the representative, as recognition like this means a great deal to our team.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
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