Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
Company replied
Jane went above and beyond to get my DNS Premius sorted and is keeping an eye on the domain activation so she can set up URL forwarding. I had no idea how to do any of this and her help has assured me... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7k reviews
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Gordon was very helpful
Gordon was very helpful, courteous, positive and patient.
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Carolyn,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
My experience with Crazy Domains'…
My experience with Crazy Domains' website development service has been extremely disappointing.
The website delivered was not the product that was originally promised or agreed upon. Throughout the project, I had to repeatedly follow up to have basic changes implemented, including items that were initially promised during discussions with my account manager, Carlos.
Communication was poor, response times were often slow, and many requested amendments were either overlooked or not completed correctly. Despite being advised that the website was ready to go live, there were still numerous issues requiring attention.
I have spent far more time managing and reviewing this project than I ever expected. The overall process has been frustrating, and the final product does not reflect what I paid for.
Based on my experience, I would not recommend Crazy Domains' website development services.
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Tim,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays, communication issues, and concerns regarding the delivery and quality of your website development project.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful
22 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Sy,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful
Very helpful, speedy and exact method to sort my problem. Thankyou Jane
21 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kate,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
BEWARE HIDDEN COSTS AND POOR SERVICE
After more than 25 years of working with web hosting and domain providers, Crazy Domains has been one of the most frustrating providers I have dealt with.
Their business model appears heavily focused on upselling. Basic DNS functionality that many providers include as standard, such as managing CNAME and TXT records, has been restricted and repackaged as a paid "Premium DNS" service. Shopping carts also tend to include additional services by default that may be free initially but renew at significantly higher prices, requiring careful attention during purchase and renewal.
My own experience involved a lengthy migration issue after a hosting product was retired. DNS-related problems persisted for months and required six separate support requests before they were finally resolved. The process was time-consuming and unnecessarily difficult.
Support quality is highly inconsistent. Some staff are knowledgeable and helpful, while others lack the technical capability or customer service attitude needed to resolve more complex issues. Live chat can involve wait times of an hour or more, and I experienced multiple occasions where the chat session automatically disconnected after a very short timeout while I was working in another browser tab, forcing me to start the process again from the beginning.
I have also found communication around outages, security incidents and service issues to be reactive rather than proactive, leaving customers to discover and investigate problems themselves.
While Crazy Domains may appear inexpensive at first glance, the hidden limitations, ongoing management effort, premium add-ons and inconsistent support can quickly outweigh any savings. In my experience, paying slightly more for a provider with transparent pricing, full DNS functionality and reliable support is money well spent.
20 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Paul,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to encounter concerns regarding pricing transparency, DNS functionality, service migrations, support responsiveness, and communication around service-related issues.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Honestly, avoid Crazy Domains like the plague.
I've been with CD for almost 6 years. All had been fine as I haven't had to change anything.
But now I've had enough.
They convinced me to switch my fully functioning email over to their new 'Titan' email service and during migration (which was promised to take just 24 hours, but ended up being spread over weeks) lost a whole pile of my data.
They couldn't get it to work with Outlook either, so their solution was 'use webmail'. No good for a business with multiple email accounts - are they for real?
The result? They are refusing to refund me the THREE YEAR Titan subscription, of almost $400, for a product that is not fit for purpose, that their support team cannot implement and that is of no use to me... after just 8 weeks - pretty much most of which has been spent troubleshooting with their useless 'tech support', not using the product and experiencing downtime in my business because of it.
Honestly, avoid Crazy Domains like the plague.
18 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email migration process and the challenges you encountered with the Titan email service. We understand how frustrating it must be to experience disruptions, data concerns, and difficulties getting your email setup working properly, especially when it impacts your business operations.
This is not the level of service we aim to provide, and we take your feedback seriously. We would appreciate the opportunity to review your situation in more detail and understand what happened throughout the migration process, including the concerns regarding your subscription and support experience.
Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve and provide a better experience for our customers.
Kind regards,
Cathy T.
Online Experience Specialist
Was easy fantastic Gedeon was really…
Was easy fantastic Gedeon was really helpfull. Man needs a raise
15 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Morne,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Jane was able to support my enquire…
Jane was able to support my enquire about a domain name activation. She was able to listen and follow up very quickly and work with the domains team to active the name whilst I was in the live chat.
14 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Hamish,
Thank you so much for taking the time to post a positive review.
We are delighted to hear about your experience with our support team. It's wonderful to know that Jane was able to assist you with your domain name activation, listen to your concerns, and promptly coordinate with the appropriate team to have the matter resolved while you were still on live chat.
We will be sure to share your kind feedback with the representative, as recognition like this means a great deal to our team.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Horrible customer service
Absolutely horrible customer non-support.
There is no customer support on weekends.
Our website went down on a weekend.
We could not log into our Crazy Domains. I suspect this is a Crazy Domains server issue, as the login button keeps spinning for hours (no, we have not changed our login credentials).
At one time Crazy Domains had the best customer support, which is why we stayed with them for more than 20 years.
Customer Support is now non-existent on weekends, which is when we need support, for updates to our website.
The Crazy Domains home page chat bot tells us to login to our account to access customer support.
But THAT'S PART OF THE PROBLEM. We CANNOT LOGIN to our Crazy Domains account because the login button keeps spinning, not allowing us in, and we cannot call anybody, as we are told there is not customer support on the weekend, then the bot hands up. And we are unable to get support because Crazy Domains will not let us into our account.
This is appalling customer service - or more accurately - non-customer service.
Goodbye Crazy Domains.
And I suggest anybody considering Crazy Domains to run a mile to another Host.
14 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with accessing your account and the support limitations you encountered over the weekend.
We understand how frustrating it is when you are unable to log in, especially during a website outage, and cannot reach support when you need urgent assistance. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
"I had a great experience with Crazy…
"I had a great experience with Crazy Domains' web hosting services. When my websites went down, their technician Marion was incredibly helpful and responded promptly. Marion's support made a stressful situation much easier to handle, and their commitment to customer satisfaction truly stands out. I appreciate their dedication and the excellent assistance I received. Highly recommended for reliable web hosting and outstanding support!"
13 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Russell,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Crazy Domains are scammers
Crazy Domains are scammers. They allowed my account to be hacked and then blocked it, holding my website to ransom , insisting I pay $52xx.00 to have the ban lifted. They keep saying they are attending to the matter but do nothing. Beware of their customer experience operative Renan. He doesn’t follow up. He promised me a resolution in 2 business days. That would have given an outcome by Tuesday. Today after 5 days Crazy Domains sent another fraudulent invoice. Do not trust Crazy Domains. They are scammers.
After waiting 2 weeks they told me the problem was solved then proceeded to bill me $52xx per month. They are lying scammers.
13 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Paul,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating this situation must be, especially given the impact it has had on your website access.
We would like to let you know that your case is currently being handled by our team, and we have already sent you an email regarding the matter. We are actively monitoring the case and coordinating with the relevant team for updates. If you have any follow-up concerns or questions regarding the ongoing investigation, please feel free to reply directly to that email.
We understand your concerns regarding the progress of the case and sincerely apologize if our communication has not met your expectations. Please be assured that we remain committed to assisting you and working toward a resolution.
Regards,
Renan D.
Online Experience Specialist
After 10 years im leaving due to extra fees other providers dont charge
Ive been with Crazy Domains for probably 12 years.
Im about to leave due to the nature of how they add everything to your bill without asking, constantly having to remove things from cart or pay extra for items that other companies include.
Probably been running 50 domains, websites, emails etc with them but over the next month im going to move it all to another provider out of total frustration regarding their commercial system. Constants notifications, constant reminders (6 months out) No one has time to keep dealing with this. It took me 30 minutes to renew a domain. Should take me less than 90 seconds.
12 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Chris,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that the renewal process, billing structure, and added services have caused frustration over time. We understand how inconvenient it must be to manage multiple domains and services and still need to spend extra time adjusting your cart and handling repeated reminders.
This is not the level of service we aim to provide, and we take your concerns seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Wunderlich,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
quick response and a Solution was…
quick response and a Solution was provided very fast
9 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Jai,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you received a quick response and that a solution was provided promptly. Delivering timely and effective support is one of our top priorities, and it is rewarding to know that our team was able to assist you efficiently.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Marion is a life saver.
Marion is a life saver.
I broke my site and she was able to recover it perfectly and fast.
5 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Ryan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Scam you for functions that are normally free
I’m extremely disappointed with my experience with Crazy Domains.
What initially appeared to be a reasonably priced domain registration quickly turned into a long list of additional charges for services that many providers include as standard.
I was surprised to discover that basic DNS management requires a paid "Premium DNS" upgrade, despite DNS management being a standard feature offered by many registrars. After paying a significant amount for this service, I then found that SSL certificates are also treated as an additional paid feature.
What makes this even more frustrating is that my website is hosted on Vercel, which provides free SSL certificates. However, the way the domain is configured through Crazy Domains appears to prevent me from taking advantage of that, leaving me feeling forced into paying an additional $90 per year for something that should already be available.
By the time I add up the domain registration, Premium DNS, and SSL costs, I'm paying close to $200 per year simply to maintain the basic functionality of a website.
Unfortunately, this experience has felt more like a constant upsell than a customer-focused service. Once my current subscription period ends, I will be moving my domains elsewhere and would not recommend Crazy Domains to anyone looking for transparent pricing and modern hosting support.
5 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Charlie,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding additional costs for DNS management and SSL-related setup. This is not the experience we aim to deliver, and we take your feedback seriously.
We would appreciate the opportunity to review your account and the current domain and SSL configuration, especially in relation to your hosting setup with Vercel, so we can better understand what is happening and assist you further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and provide you with the appropriate guidance.
Thank you again for your feedback. It helps us identify areas where we need to improve our services and overall customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away!
Incompetent support does not know the difference between creation and propagation of DNS records.
Forcing customers to purchase "Premium DNS" subscription just to add an SPF record is completely ridiculous. It is a fundamental security requirement for modern email, not a luxury feature. Without it, major email providers like Gmail and M365 will block or send your emails straight to spam. Locking basic security tools behind a paywall is a terrible practice which you will not see at any other major registrar.
Stay well away.
PS: Wow, what a truly amAIzing response from Crazy DomAIns! I remAIn thoroughly unimpressed by this certAInly sincere and totAl-ly human brush-off.
4 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding DNS record management and the confusion around SPF setup. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
marion was perfect quick and helpful
marion was perfect quick and easy to talk with!
3 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Zachary,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful
Jeanina was very helpful in helping resolve ticket I-25552519. I wouldn't hesitate to recommend.
27 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Jeanina was able to assist you effectively and help resolve your query. Your kind words and recommendation are truly appreciated, and we will be sure to share your feedback with her and the team.
It is our commitment to deliver the best-in-world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Regards,
Renan D.
Online Experience Specialist
Reply from Crazy Domains AU
Hi RaeRae,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
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