Currys - Merry Hill Retail Park Reviews 

11
TrustScore 4 out of 5

3.9

Unit 8 Merry Hill Retail Park, DY5 1SY Brierley Hill, West Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Zain the salesman was brilliant talked me thru various laptops that we wete interested. The pros and cons of each device. Genuinely appreciated his time as we were able to make an informed decision.... See more

Rated 4 out of 5 stars

I put 4 star as the girl who finally sorted my purchase out in merry hill stayed over to sort me out as the other sales members were not interested in my purchase I originally went in to purchase a ne... See more

Rated 5 out of 5 stars

I went in specifically for an electric cooker and was approached by a very friendly assistant who went through all the details clearly and I was able to make my selection quite quickly Also the fina... See more

Rated 5 out of 5 stars

Asked if they did Blue Light discount & assistant was very helpful in showing me how to sort it


Company details

  1. #92 of 134 best companies in Appliance shop
  2. #27 of 74 best companies in Mobile Phone Shop
  3. #69 of 94 best companies in Computer & Accessories store
  4. #138 of 188 best companies in Electronics store
  5. #106 of 136 best companies in Kitchen supply shop
  6. #38 of 48 best companies in TV shop

About Currys - Merry Hill Retail Park

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit 8 Merry Hill Retail Park, DY5 1SY, Brierley Hill, West Midlands, United Kingdom

  • 03445610000

3.9

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(11)

145,508 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

When I brought my TV the man was very friendly and explained the different types that come with soundbars etc, then when I had an issue with the TV Kevin on customer service was absolutely amazing he organised the replacement and was so accommodating.

23 August 2026
Rated 1 out of 5 stars

Terrible installation experience…

Purchased a gas cooker when we eventually got a member of staff to serve us. Paid for the installation service. Time slot agreed, a 4 hour window. Between 12.20 and 16.20. plenty of reminders to say it was on its way. No sign , tracked on system , we were 5th of 6 drops. Phoned supposed help desk. Yes its on its way!! Tracked it again at 18.30 and the van was close to Walsall some way away from us! Tried tracking again at 7pm and my order was no longer on the system!!We received no updates no messages what so ever. Wasted half a day of my life. Went up to Currys at Merry Hill next morning to find that the delivery date had been changed to 4 days ahead. No acknowledgement what so ever. Cancelled order and received a full refund. Ordered from AO.com. delivered, fitted brilliant service. Still heard nothing from Currys.

6 August 2026
Currys  - Merry Hill Retail Park logo

Reply from Currys - Merry Hill Retail Park

We are so sorry to hear of the incredibly frustrating experience you encountered with your recent purchase and installation service. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the wasted time and lack of communication.

Rated 4 out of 5 stars

Would be 3 star

I put 4 star as the girl who finally sorted my purchase out in merry hill stayed over to sort me out as the other sales members were not interested in my purchase I originally went in to purchase a new iMac but after watching the 4 sales staff leaning on a counter playing on their phones I walked out and went for a look elsewhere. I went back as Harvey Norman staff were worse. As I sat only the girl who sorted my sale saved the deal as the others lacked knowledge of the product as I told him more than he knew and lacked sales ability to sell the item as well as add ons or financial options. Young kids seem to lack interest and knowledge. Service was poor from them as was knowledge and communication

14 August 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a new TV but received used and online orders arrive in a plastic bag.

I spent £2000 on a new TV in store and not only did the staff member bounce the TV into the boot of the car like it was worth nothing but when i got home i quickly realised that it wasn't even new.
The three plastic wraps that hold the box together were replaced with tape and the packaging inside was crumpled along with other obvious signs of use.

On a separate occasion (online order):
I ordered three hard drives (fragile HDDs not SSDs) and they were delivered in only a plastic bag. Plastic bag for packaging + terrible DPD delivery = damaged order.

21 August 2026
Unprompted review
Currys  - Merry Hill Retail Park logo

Reply from Currys - Merry Hill Retail Park

Hi, Thank you for sharing your recent experience in one of our stores. Clearly this is not the service you should expect and we’re really sorry for any disappointment caused as a result. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR81769. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. - Shauna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look