GEORGE & PAIGE MOTORCYCLES LTD dba DENALI SHOP 

Avoid, avoid, avoid! I ordered Denali lights for £400 and there were no goods despatched. I went out of my way to contact the company but there was no reply or refund. I had to recover my money via PayPal.

I’ve placed an order and paid extra for 24 hour delivery, yet still waiting for a response never mind the order which is now three days overdue … reckon this company will blame me for placing the order before reading the other reviews warning that their customer service is &@&&%€#!!

Wish I'd read the reviews before ordering from this shambolic company. Like others, paid for fast delivery, week later no sign of the order, no tracking number and the status on the order shows "Waiting for PayPal payment".
Even ebayers don't do that! Used the contact us form and the email direct to sales, to enquire when delivery will take place and have now emailed again to cancel the order. Pointless phoning them as the vm will be ignored and at least with email I have a data trail to prove to paypal I've asked for the order to be cancelled. Luckily it was just a cable at £14 inc p+p which I've subsequently replaced via other means. Never again will I use this lot.
I'd rather take my chances with cheap chinese knock offs. I'd leave zero stars if there was the option. They (george at denalishop.co.uk) even had the nerve to send me a trust pilot link to review the sale experience. Well here it is. Zero.

Very,very,very poor. Ordered a soundbomb mini 6 days ago, no contact since, I've emailed twice through their contact form to be completely ignored, All I want to know is when will my order be dispatched. Stay away from these people if you want to loose your money. CANCEL MY ORDER AND RETURN MY MONEY OR ITS CHARGEBACK TIME , VERY POOR

When ordered, the item was asked for on a 48 hour tracked basis, however, it arrived a week later. It may be because it is christmas and Royal Mail were very busy. However, my calls, texts and e mails to Denali shop were not answered or returned at all, which unfortunately let them down in this review, most unprofessional. The item did arrive well packaged, and what I asked for so no problems there.

I ordered over £200 worth of products from the Denali Shop UK website on the 23rd of November 2023 and after 11 working days, my order status has not changed from "waiting for payment" which was taken on the same day. I have sent emails, left voicemail messages, and contacted them via PayPal, and still, I have had no response.

The website is just a fancy shell, with no functionality behind it. The 24/7 Support functionality does not work and I'm not sure if the emails are even being picked up.

I'm now left with the choice of waiting an unknown amount of time for my order to possibly arrive or the hassle of getting my money back through PayPal.

My advice would be to steer clear of this company and purchase your parts directly from DENALI Electronics as there is no affiliation between the two companies.

Ordered a pig-tail which I needed urgently so paid for the 1 day delivery at £4.95. It took 6 days to arrive and the Denali Shop are not responding to my emails. Won't be using them again.

I believe I ordered the wrong part but subsequently am still having a nightmare trying to get in touch with Denali Shop UK.

Payment taken but item not dispatched for a week with no communication. Having paid extra for tracked delivery. Previous transactions with Denali UK have been first excellent which has made this encounter all the more disappointing. I am sure the is a simple explanation for the delay that just hasn’t been communicated to me.

Product not delivered via 48 hr post Ordered on 17.11.2023, not yet received 29.11.2023. Tried to make contact with company via website Contact Us and left phone messages. No reply. Luckily to pay via Pay Pal who have refunded my purchase. Will I deal with company again NO!

This was a terrible experience. I needed the part quickly so when I ordered on 15th November, I paid for Special Delivery the next day before 1 pm. Still waiting for delivery on the 18th of November, I sent an email to Denali Shop and tried to telephone but only voicemail where I left a message. Further voicemails were left on the 20th and 21st, and no response. No email, no return call. I announced on the 21st that I would cancel the order due to the failure to supply the goods as advertised.

I rechecked the Royal Mail tracking on the 23rd; it showed that they were still waiting for the Item.

DO NOT USE THIS SELLER!!!
Order never arrived and does not return messages or calls. Raised PayPal dispute.

If I could leave no stars I would i would urge anyone who is thinking of using this company not to, I wish I had read the reviews first, like many others ordered goods on a Tracked 24 hr delivery, after repeated phone calls and emails I haven't received any correspondence back from this company, I have opened a dispute with PayPal and will be escalating it to a claim. This company does not care about customers or customer service what so ever. I will be posting this on as many motorcycle forums as I can to highlight this issues I and many others have experienced with the diabolical company.

Dreadful customer communication
I ordered a cam bus, not a cheap item and opted for the 48 hour tracked dispatch option the same day I received confirmation the money had been received. This was five days ago and when I check the order it gives no tracking details or even confirmation the item has been dispatched. Besides advertising I have heard nothing from Denali, is this in stock ? Is there a delay receiving stock ? Which would explain the delay. Also an absence of any numbers to speak to a person and the web site just sends you in a loop back to the order invoice.

Wanted some advice before spending an inordinate amount of money on Denali lights. Lack of communication and customer service is lacking. Took my money elsewhere. Whilst the website is good take your money and buy from R & G Racing much better service.

The product did not arrive, she does not answer my calls, she does not answer my messages.

If you want stress attempt to buy from this bunch. They'll deny your payment and then you just try phoning, good luck as you won't get an answer. Go elsewhere.

I placed an order on the 6th October, paid for next day delivery… over 2 weeks later the item arrived (25th October). I tried to call, email and left so many voicemails with no response from Denali UK!! Terrible customer service. Not even the offer of a discount or refund on the postage fees. Maybe this review will prompt a phone call/email/response? Annoyingly the products are good, so I will but from them again…

Excellent and easy site for orders with extraordinary objects to buy !