GEORGE & PAIGE MOTORCYCLES LTD dba DENALI SHOP 

The Denali parts arrived as ordered, the only issue was it was uncertain when they would actually arrive even though I paid for Track24.

Quality product well packaged at a great price,well recommend

Sadly my experience is similar to all the other recent 1-star reviews on here. Wrong item was supplied, I have email'd, called (no answer) and left voicemails, none of which get a response so it's looking like I'll have to go through the hassle of opening a PayPal dispute to get my money back.
They clearly don't give a toss.

Product great, customer service very poor.
Bought and paid on the Monday, 48 hour Royal Mail service.
No tracking information shared , goods arrived 6 working days later

No parts, payment taken, no replies to emails and no answer on the phone.

Dissatisfied 100% I took almost 7 days to ship my order, that was after several emails from me looking for an update. I had phoned them and left a message asking for a return call with an update.

Do youreself a favour, stay well away with them. No wonder their average rating on Trust pilot is 2.6.

I ordered 2 x D4 Light Pods on 03/10/2023. It's now 14/10/2023 and I haven't received my order, even though carrier was stated as Royal Mail 48. There has been no updates on what's happening with my order. I've tried contacting to find out, but no one has responded. The only correspondence I have received are spam adverts for other items I'd probably never receive either. Very poor experience so far.

I ordered 2 x D4 Light Pods on 03/10/2023. It's now 14/10/2023 and I haven't received my order, even though carrier was stated as Royal Mail 48. There hasn't been any updates on what's happening with my order. I've tried contacting to find out, but no one has responded. The only correspondence I have received are spam adverts for other items I'd probably never receive either.
Very poor experience so far.

Ordered and payed for product on 9th said 48 hour tracked. Didnt say it could take a week to actually dispatch the item. Really poor comunication from the company (well none actually) i know the 20 mph limit in Wales is bad , but not this bad surely.

When ordering items online, one assumes that items are in stock and available for delivery. You also assume the seller will let you know of any issues, keep you informed of delays, and reply to messages on their in house system.
Sadly Denali Shop UK failed on all aspects. I’ve had to start a PayPal dispute, and even then the seller hasn’t responded.
After a week (not next day as requested) an auto generated email saying goods had shipped.
This is not a seller to be trusted and as the items were required for a bike tour (which I’m on now) they will be rejected. I’m sad to say that I was also misled by the name of the company assuming it somehow had anything to do with Denali.

Order and paid for 24hr delivery
Order on 4th it’s the 7th Today which is a Saturday i trued ring yesterday and left a message no call back and sent a Email yesterday and No reply
Very unhappy with the customer service
Quick to take Money I bet they won’t be so quick to give it back
Shame I was gonna order some other stuff but Won’t Now

Ordered and paid for an item 7 days ago with 48 hour delivery. Hasn’t arrived.
No communication
I’ve phoned and left 3 voicemails.
You Never answer the phone.
I’ve messaged you and had no reply.

Ordered a part and paid for pre 1pm next day delivery. Tried to call 3 times to confirm the part had shipped as I had a mobile mechanic booked. No calls were answered, they made no effort to return my voicemails, part arrived two days after so the job didn't get done. First and last time using Denail Shop UK

Still no item Ordered twice. No contact at all unhappy .

The payment was fine, but there is silence since no confirmation of shipping or when I'll get the order delivered. Multiple calls to the call centre goes to a voice mail.

I ordered 2 DRLs listed as in stock on 18/8. Money taken. No updates so I followed up with emails on 28/8 and 13/9, no responses. Tried multiple times to call, left messages no response. I went back to the website and noticed on their 'about us' page that they use the same names for their team and purported customer testimonials Edna Barton and Sam Kromstain - total red flag.
Very annoyed and fearing fraud I wrote an email 18/9 to denalishop threatening legal action and other steps if my order was not resolved. Literally 1 minute later I received a response that my order status would be looked into and the items were shipped 2 days later. Exact product I ordered and seemingly in good condition not having fitted/tested them yet.
No apologies, no explanations, nothing.

Really easy to do and use the website, delivery service was good. Order from them not 3rd party is my tip.

DO NOT USE!

This company was great when I first started doing business with them, but now they are really letting themselves down. The last three orders have not been posted when expected and after waiting each time over a week. I have to chase! No responses given and more chasing required.

Shop at A Bike Thing! Far better service and you get your goods in a quicker timely manner. I’ll be informing Denali about this poor service from Denali Shop U.K. and get them removed for damaging their reputation.

Order arrived, meant to be a kit, not cheap, two boxed light pods, and a plastic bag containing the wiring harness, Absolutely no paper information or instructions. Box containing fixing brackets, to be fair, has comprehensive and clear fitting instructions, but that is the easy bit. Also no ofher paperwork, such as an invoice, with the package, not necessary, but would have been polite.

Paid for 48 hour delivery (01/09/23) did not receive goods until I had to try and make contact (which I had no reply), when the items did arrive there were parts missing and still to this day I have not received the missing items or a reply from this company (18/09/23) and have asked for a refund which I would be surprised if I get it. Unfortunately I could not recommend this company based on my experience.