GEORGE & PAIGE MOTORCYCLES LTD dba DENALI SHOP 

Overpriced, 20 quid for a tiny piece of plastic and 2 wires? Come on

Appalling customer service, pretty much non-existent. The parts were not as described and there were issues getting a refund. Went through the chargeback process with my bank. Stay away!

Ordered for next day delivery. It didn't arrive. Called 5 days in a row, no answer at any time of day. Had to contact credit card company to get money back. When I sent a message confirming cancellation they pretended goods had been shipped but held up by Royal Mail strikes despite this particular period being strike free. Then sent a delivery confirmation which proved they prepared labels and dispatch after the order was cancelled. Tried to force a delivery which we had to reject. Complete joke and a waste of time.

you sold me some thing you dont have and took 3 days to tell me it will be a week or two before you would have stock

I have had denali lights on my triumph for ten years with no problems whatsoever. I am now fitting them to my new bike and would highly recommend them to all.

I’ve order parts online on basis that these are in stock . Emailed online and also by generic email . Multiple attempts to contact by phone no one picks up . I did manage to get through once where person was helpful and said would look into it and get back to me Monday but still no response . I’ve spent over £300 pounds and still no further in when or if I will get those items I ordered . At this point I just want a refund.

Quick, swift and convenient, thank you.
Awesome product too!

These people make great,easy to use products.
Don’t buy cheap EBay stuff, you’ll end up buying this stuff .
Not cheap, but the best !

Did not send full order due to part being out of stock. No email telling me this.
Took phone call to customer service for them to state this.

Quality product. Would have been 5 star if it wasn’t for cost and the issue I had with the threaded bracket for pod fixing. I wasn’t able to align the bracket for my Denali spotlights (purchased cheaper elsewhere) without additional washers (not supplied) as the bolt head is flush with the light pod mounting bracket and therefore it can not turn independently plus the bracket is threaded.

Fast response from team and rapid dispatch of goods. Thank you.

I ordered a light kit and mounting brackets. The parcel arrived promptly, but the bottom of the package had been torn or cut, and the brackets were missing. A phone call was all it needed to get this sorted and a replacement set were received the next day.

Very good website , very good response when I asked questions .
Simple and pleasant experience.

The pictures of your offer are misleading. From it I understand that whatever is on the picture is included, but I had to order additional product so I can complete the order

I recently ordered a bundle from Denali and looking at the photos on the website it showed the mounting bracket for my BMW as well as the D3 lights I wanted. I placed an order and when it arrived the mounting bracket was missing. On contacting Denali I was told that I should have been directed to a link on the website to specify the mounting bracket, and this would have added to the price.

After some discussions Denali agreed to supply the bracket at a price that matched another retailer who was doing the bundle with the lighting bracket.

I was pleased with this outcome and the pragmatic and common sense approach to resolving this by the Denali customer service team.

I’ve purchased from them before successfully.

This time, the delivery company used by denali shop uk has delivered to a wrong address and I could not retrieve my package.
After calling them multiple times, someone finally picked up and tried to tell me it is my problem that it was not delivered to the right address, which according to consumer law in UK is in fact their responsibility.

This has been re-iterated in an email I have received later - that it is my responsibility, which is not. Despite that, they have offered to resolve the issue with Royal Mail, which I think is a good idea - but it was still implied that the wrong delivery was my problem, and that the outcome of their dispute with Royal Mail will dictate whether I will receive a refund or not.
It is a bit disappointing that the consumer law is not fully understood here and that it is thought that getting the items delivered to the right address is my responsibility (or my problem), because Denali equipment is top notch.

I have requested a refund through Paypal and the claim has been settled, so the situation was resolved.

I used Denali Shop for help with the D3 DRL lamps I had purchased last December, the left side lamp stopped working, contacted them via their website, sent email informing them of the problem, they asked me to try to rectify the problem with information that they emailed to me, unfortunately this didn’t work, they asked me to send the smartcan controller back to them so they could check it for a software malfunction. 3 days later I received a brand new Smartcan through Royal Mail, NO quibbles from Denali, plus an email asking if this resolved the problem. 10/10 Denali, I couldn’t wish for a better experience. Will certainly purchase from you again.