GEORGE & PAIGE MOTORCYCLES LTD dba DENALI SHOP 

They don’t answer your emails or phone calls once there are issues. I still haven’t received my refund! I wish I never bought anything from Denali Shop UK as the negative reviews are telling the true story! Also funny how they have paid for a service to generate lots of positive reviews on Google. Pretty much tells you everything about this company!

The WORSE COMPANY I have ever dealt with. DO NOT DEAL WITH THIS COMPANY at all. Buy from somone that actually has the parts in stock. Stupidly I thought deal direct, get the items new and not old stock and I could of saved up to £30.00. But I actually havent got one item and god knows if I will. They dont answer the phone or email you back. Hopefully pay-pal will get my money refunded. I cant belive a company / or the UK supplier that produces items as good as they do is so so bad at running a business. Again PLEASE DO NOT BUY FROM Denalishop.co.uk

DONT BUY FROM HERE
Ordered a Denali b6 numberplate light on the 20/9 nothing has come as yet. I have tried phoning and emailing no answer no call back they have taken my money from my debit card and nothing

don't buy anything on this site, your item doesn't arrive and customer service doesn't answer, scam company

Don't buy from Denali Shop UK, we had an absolutely appalling service and the business owner was rude and not willing to resolve the issues! Check their reviews on Trustpilot and Google to get a feeling of the company. There's a certain pattern in all negative reviews.

Initial sale 21 months ago went ok. The problems come when you need Customer support for example under warranty. Phones go unanswered, mails are not responded to without endless chasing, contact us form does not work or is ignored. Then when eventually I get a response after escalation with the Distributor I find there is no replacement cansmart available. This wasn't the fault of Denalishopuk but it took an age to find this out and if you were to look on their website they claim they had stock of everything. If I were you I'd explore other reputable UK dealers for this product because believe me if you need support from DenalishopUK you will struggle to be heard. Also dont think you will get it if you order it as stock levels are fantasy.

After buying a complete D7 dialdim setup for my HD Pan America I called Denali shop early May to enquire after an plug and play adapter so I wouldn't disturb the Canbus system by cutting into the canbus system.
I wss assuured by the salesperson that they would send out the correct module and wiring to allow this and I also added DRL's to the order along with next day postage.
Disappointingly nothing arrived next day, the lights ariived the following day then at the weekend I recived another Dialdim unit.
After going backwards and forwards several times and returning the unwanted Dialdim I still do not have the correct parts and Densli shop seem to have nobody answering calls.
Nearly 4 months on and still nothing, I have requested a refund, callbacks and emails but have been ignored.
It is a real pity as the technical department were excellent at diagnosing the correct parts but the service from the rest of the team has been woeful and I certainly will not be dealing with Denali shop again.
I expected much more considering the high end price point for denali kit.

Great products, absolutely rubbish customer service. They don't reply to emails, when you ring them the promises they make never happen and it took me contacting via Paypal to get a reply. Even then, they got it wrong!
UPDATE - I eventually got a refund (from PayPal), but it took an escalation of my case via the to Paypal complaints procedure and I never heard anything from Denali directy. REALLY REALLY POOR CUSTOMER SERVICE

I placed an order on 10/04/2022 and to date, 19/04, it has still not arrived.
I have phoned the sales line 3 times now and have been told that they will chase up the order and email me to give me an update. The last call said he would email me within 20mins.

Still no item and still no email.

2 more days and I will be requesting a refund through paypal.
When you spend the best part of £70 on a bloody horn, mounting bracket and wiring, you would expect it delivered,wrapped in 24K gold foil and dropped on your doorstep within 24 hrs by one of the Queens Corgis!!!

Great product, speedy delivery.

Great website easy to follow and order what you need 10/10

Contacted Denali to order a new part, good product knowledge and advice given...

Good quality, easy fit and a lot louder than the original (Honda CB500X).

As per usual excellent service, with no problems

Easy purchase reasonable delivery.
Most importantly items are 100%

If I could give the service no stars I would.
I ordered a week ago and still not received my items even after a email saying it had been sent “Special Delivery” no tracking info has been sent.
I followed up with more emails asking for the tracking but I have had no replies……..

I’ve had a previous bad experience with this place due to faulty goods and again them taking weeks to send the items however this time it was the only place that said it had it in stock.

Lesson learned and I won’t order from them again.

The item was ordered and 24hr tracked delivery paid for. After 3 days when the item hadn't arrived I contacted them and was advised that it was not clear why and the items would be dispatched and the 24hr payment refunded. At this point in time 7 days from placing the original order the item still hasn't arrived but I have received a message asking me to review the order. However, my past experience has been that Denali equipment, when it arrives, is usual very good.

I found this company to be 'odd' to deal with which on reflection means I probably will not deal with them again.

Lack of contact with the seller over 2 months since I paid for it, still waiting not sure i will get it at all no phone answer I'm so disappointed. Wouldn't go again