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Deporvillage Reviews 

467,173
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Easy order process. Super fast delivery from Spain to Germany within four days! Bike needed only 5% remaining assembly to be ready to ride. Absolutely no complaints, but 100% satisfaction! And fair pr... See more

Rated 4 out of 5 stars

The purchase of 4 indoor bikes went swift and trouble free. Great price and selection of equipment. Unfortunately the boxes came delivered lying down even though there were clear instructions on the... See more

Rated 5 out of 5 stars

Ordered boots on Friday the 7th to Ireland and they have arrived today Monday the 10th, everything in my experience has gone well so far. Price and deliver time unbeaten to be honest. I’ve ordered fro... See more

Rated 5 out of 5 stars

I ordered a Bryton 650 cycle computer listed in stock and at a great price on 28/8 and it was delivered to UK on 06/9 after I was notified of a weekend hold up at Spanish customs. So I cannot fault th... See more

Company details

  1. Sporting Goods Shop
  2. Activewear shop
  3. Bicycle Shop
  4. Bike accessories store
  5. Outdoor sports shop
  6. Running Shop

Written by the company

Deporvillage es la tienda online de deportes líder especializada en ciclismo, running y outdoor. Contamos con un amplio catálogo de productos de las marcas más punteras del mercado, seleccionados por expertos para deportistas exigentes. Nuestro compromiso es ofrecerte el mejor material técnico con una experiencia de compra rápida, eficiente y diseñada para ayudarte a alcanzar tus próximas metas


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467k reviews

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4.4

All reviews

(467,173)

79,824 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery took one week more than…

Delivery took one week more than advertised

5 August 2026
Deporvillage logo

Reply from Deporvillage

Hello,

Please note that the delivery time of each product may vary depending on availability. When delivery times are 3 to 5 days, 1 week, etc., it means that the products are subject to the availability of our network of official suppliers and manufacturers, who periodically validate that they have stock of these products, but in case of any eventuality, from the customer service team we will keep you promptly informed.

One of our agents will contact you to give you more information.

We apologise for any inconvenience caused.

Best regards,

Your Deporvillage team

Rated 3 out of 5 stars

quick service-product arrived safely…

quick service-product arrived safely but incorrect however a refund was swiftly arranged-will use again-be careful choosing 😊

4 August 2026
Deporvillage logo

Reply from Deporvillage

Hello,

After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.

Best regards,

Your Deporvillage team

Rated 1 out of 5 stars

Missed Delivery and No Customer Support

I ordered from this company because they advertised 24-hour delivery, which was the only reason I placed the order—I was leaving the country the next day. The delivery did not arrive within the promised timeframe, so it was delivered after I had already left and I couldn't collect the parcel.

To make matters worse, I tried contacting customer support through the chat twice, but I never even managed to reach an agent. I received no response and no assistance.

Very disappointing experience. If you advertise 24-hour delivery, you should honor that promise or at least provide responsive customer support when things go wrong.
-------
I've got the message that I will be contacted in 24-48h. Hahaha.
5 days later. Nothing. To be continued.
Looks like we have a winner for worst customer service competition.

30 July 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hi,

We have sent you an email regarding your case. We are working to resolve it as soon as possible.

We apologise for any inconvenience this may have caused.

Best regards,

Your Deporvillage team

Rated 5 out of 5 stars

I got the shoes I wanted

I’ve been wearing a certain style of Columbia hiking shoe for a few years and Columbia has decided to stop making them, this company actually had several pair I ordered them. They shipped them to me. I got what I was looking for, and I got it in a timely fashion. They actually sold me what they said they were going to sell me.

8 September 2025
Rated 4 out of 5 stars

In stock actually meant IN STOCK.

In stock actually meant IN STOCK.
Good price.
Shipped fast. Great to see the cheaper option of delivery to Locker.
Only thing that that lost a star is that the outer box of the product had clearly been opened and someone had rifled through it. Fortunately, the contents were all there.... maybe the potential thief saw no value in my new wetsuit, and left it alone in the end.

4 August 2026
Rated 1 out of 5 stars

The parcel arrived in terrible condition

The parcel arrived in terrible condition. The box was torn in several places and was half falling apart. Most probably because of the boxes used to package the items are too thin and flimsy.
The items dont match their descriptions. And if you need to return them the fee to return the package is far too high. I am very disappointed.

4 August 2026
Deporvillage logo

Reply from Deporvillage

Hello,

We are sorry to hear that your experience was not entirely satisfactory. We have checked and found no record or prior notification regarding this issue.

We would like to investigate this incident and get back to you as soon as possible. To do so, please contact us directly via our customer service team:
https://www.deporvillage.co.uk/stc/contact

Our team will prioritise your case to provide you with the assistance you need.

Kind regards,

The Deporvillage team

Rated 1 out of 5 stars

I placed two orders for Assos products, one is wrong, but no contact possible

I placed two orders for Assos products, with two different order numbers. One was for an Assos jersey and the other for an Assos Mill GTO Fuchsroehre C2.
What struck me when I received the order was that the shirt was in a plastic bag inside the envelope in which you sent the item. The original Assos packaging was not included.
With the order for the Assos Fuchsroehre C2, an incorrect item was also in a plastic bag inside the dispatch envelope.
Neither parcel contained a delivery note.
It is now five days later and, despite sending an email with photos of the incorrect product and making numerous attempts to call customer service – though we never managed to get through – it has not been possible to discuss a possible solution.
Update August 14, 2026. Despite the explicit assurance that someone is working on it, another 9 days have passed and we still haven’t heard back from Deporvillage. So if I could change the 1-star rating to 0 stars, that would be appropriate here.

30 July 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hi,

We have checked that one of our agents is already attending your issue. We remain at your disposal by email.

Thank you.

The Deporvillage team

Rated 1 out of 5 stars

Product was not delivered

It all started with delay instead of 2-4 days, delivered within 8 days. It didn’t end there only half was delivered without ordered bike!!!!! Support ignores chat and emails. Where is my bike??????

4 August 2026
Deporvillage logo

Reply from Deporvillage

Hi,

One of our agents has contacted you by email to provide a response. Your case will be handled via email.

Thank you for your patience.

Best regards,

Your Deporvillage team

Rated 2 out of 5 stars

No problem with the item but paying…

No problem with the item but paying £7.99 Express delivery for the item to take 6 days in coming and finding it impossible to contact Deporvillage I do have an issue with! I tried on numerous occasions to make contact. No phone number available to speak with a representative and the hateful Webchat was useless.

4 August 2026
Deporvillage logo

Reply from Deporvillage

Hi,

We are glad you received your order. We are very sorry for the delay and wanted to assure you that we have reported this incident to the shipping company to prevent it from happening again. Thank you for your understanding.

Best regards,

The Deporvillage team

Rated 5 out of 5 stars

Good Purchase, on time.

Good product, delivered on time.
Only inconvenience, item was delivered to a collection point instead of my house, but not the website's fault. GLS problem.

4 August 2026

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