Deporvillage Reviews 

Everything worket fine. I was Just Surprise The payment was completed without verification in my bank and card as usual. Delivery 1 day later as announced but that's ok for the GLS service. Overall good experience.

This is a SCAM
Order CMDGGVETACQ5
I returned product
I paid initially 25,94 eurod
They refund only 18,95 euros
This means DEPORVILLAGE STOLE 7 euros from me!

I sent them email, they never replied!
They asked in the comment here for me to provide order number but the order number I already mentioned it in this review in trustpilot,

So Unprofessional people....

Scandal!

Outrage!

Their cuotmer service never replied, they are SCAMMERS !

The second pair the Camper Ballerina Peu Terreno has a manufacturers defect. I have returned this item .
In reference to the second pair of shoes, i.e. Camper Ballerina Peu Terreno – I would describe the problem as a manufacturing defect. By a manufacturing defect, I mean that the Camper Ballerina Peu Terreno was not of acceptable quality and I would describe the defect as a major failure. The shoe was marked on the box and on the shoe as an EU41 (women’s size). Typically Camper Shoe EU 41 size fits a 26.4cm - 27cm foot. However, the shoe I received was bigger than a size EU41. I measured it and it would be comfortable for a 30cm or larger foot. On the Camper box and on the shoe itself it had size marked as EU41 – which was a defect because it was not accurate. It should have had size EU 42 or EU 43 or larger. This error occurred during the manufacturing process.

I have suffered loss through the shipping cost. The shipping to Australia was AUS$66 for both shoes. The return shipping was AUS$64.20 for the one pair of shoes. If these shoes remain on sale on DeporVillage website, other consumers will suffer the same fate, which is bruising.

I paid shipping costs in good faith and the company does not take responsibility for its mistake.

Expensive returns. £11 for an Item returned 3 weeks ago. Acknowledged return but still no refund. Ignored my requests about refund.

Deporvillage. In your response to my review and the fact you couldn’t see my three emails to you enquiring about my refund tells me a lot of the state of your administration process. I will try again.

THIS IS AN UPDATE. The email address you gave me doesn’t work. The chat line doesn’t work and the robot wants me to pay £1 for an answer. PLEASE RESPOND. RETURN NO R01497924

5 days have passed since my last update.
Despite Deporvillage's promise to rectify the issue, nothing has been done to resolve the situation and they still don't reply to emails.

Simple quick and easy service to purchase and return.

When picking up the package from the parcel machine, I decided to check the inside of the package, because the whole package was crushed (photos in the attachment). On both sides, the hinges was broken (between the hinge and the front of the frame).

Very expensive return and was only offered the collection option

I ordered a piece of clothing and paid extra for express delivery. Deporvillage seem to have dispatched it in time, but according to UPS, the sender had written the delivery address incorrectly, so UPS was unable to deliver it.
I contacted Deporvillage customer service about this, who replied saying they would sort it out. They didn’t. I ended up having to contact UPS myself and arrange an alternative delivery address to get the item at all.
I did eventually receive what I ordered, but with no real help from Deporvillage in resolving the issue. Since then, I’ve sent emails asking for a refund of the express delivery fee, since that service was not honoured, and have received no answer.
Disappointing experience from a customer service standpoint, even though the product itself arrived in the end.

Update: Their reply to this review furthers my point and experience. They respond here, where it’s visible and reflects on them publicly, but not when I write to them directly.
They make no mention of the refund I’ve asked about directly by email, rather shifting responsibility towards the courier. This might be true, but to be honest; that’s their problem and not mine. At the end of the day, I paid for a service I did not receive, and that doesn’t seem right.

Paid for 48 hours express delivery, they turned up 5 days later. Can't contact them, emails arenno reply and online chat is automated only. Avoid these.

Update: Deporvillage replied blaming UPS!!! IT IS NOT UPS fault. Deporvillage are at fault. THEY OWE ME A REFUND

Good perfect

As alot of you have said I ordered my husband a cycling top. It was too small. Paid 12.99 for return and did not turn up. Tried to do live chat and went round in circles. Crap crap crap. A nice surprise ended up a rip off!!! Don't buy from them

So depor village have basically given web address i already had. Going around in circles again. I need an email address or phone number to speak to someone about next steps for returning. Think this is going nowhere still. Thinking of contacting watch dog soon!!!@

So depor village have replied on here yesterday. However they left no way of contacting them. This is impossible on their site. When I tried to do the live chat it directed me to another live chat site which charges you to chat!!! I need a phone number or email address which they will respond to as my last email was just ignored. I am still an unhappy customer with 70 odd pounds out of pocket.

My order number is S00002564591

Fabulous range of products and speedy delivery

Impossible to contact this company if anything goes wrong with your order. Zero customer service - no telephone number, no email, and online chat functions don't work. Delivery delays with no updates, faulty or incorrect items, warranty issues, reward points not accredited - all of these are impossible to resolve with this company.

Be aware of this internet shop. Products were delivered, but when you want to process the return, it’s impossible. The customer service doesn’t exist, the customer chat doesn’t exist, they don’t respond to emails. My order no. 1100033520, my return request R01521456.

Good prices and super products. And OK shipping.

Item not delivered.
I contacted them (eventually, really difficult to work out how)
They said "oops, lost, do you want it again or a refund".
I said "again". And then nothing, for weeks. No longer replying to my emails.

I would not recommend buying from Deporvillage.

I returned my order several weeks ago, and they keep insisting that they have already processed my refund. However, I still haven’t received my money. It’s been weeks, and despite contacting customer service, nothing has been resolved.

Very disappointing experience. Poor customer service and unacceptable handling of refunds. I won’t be shopping here again.

Perfect, very fast.