DFS Furniture - Basildon Reviews 

7,300
TrustScore 5 out of 5

4.9

Miles Gray Road, SS14 3AF Basildon, GB


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Rated 5 out of 5 stars

Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... See more

Company replied

Rated 5 out of 5 stars

Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... See more

Company replied

Rated 5 out of 5 stars

Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... See more

Company replied

Rated 5 out of 5 stars

Danielle was so great. She was really patient when we changed our mind and bought completely different chairs to what we were originally looking at. She willing to answer all the questions we had. Bri... See more

Company replied


Company details

  1. #14 of 401 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #11 of 238 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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4.9

All reviews

(7,300)

101,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanted a sofa off the peg as just moved…

Wanted a sofa off the peg as just moved house. Found one atDFS which was just right, in the clearance sale and we could have next day. The lady that served us was very helpful and knowledgeable.

8 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello John,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

New sofa bought

We were greeted by Dawn who was extremely friendly and helpful. Dawn asked us what we were looking for a proceeded to show us what was available giving us options as we were shown around. We were also offered a hot drink which was very nice. Dawn explained the whole process from start to finish. We did not feel pressured in any way and the whole experience was very easy.

7 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dawn met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dawn welcome me and made everything…

Dawn welcome me and made everything clear. Had all the answers to my question. And she was very relatable.

6 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

What great customer service!

Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel quiet at home. She also asked all the right questions to help us find a perfect sofa.

100% recommend DFS in Basildon, very pleased.

5 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Friendly and non pushy salesperson

friendly and non pushy salesperson. Offered tea and coffee and the whole transaction completed on the sofa rather than desk (which as great with kids). Everything explained clearly and the store was very well presented.

5 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Our sales person was friendly helpful…

Our sales person was friendly helpful but not pushy at all.

4 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service very friendly

We was greeted very politely at the door by Kelly who was exceptionally helpful throughout our visit nothing was to much trouble

5 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, Kelly
Clear, pleasant, knowledgable

4 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Dawn was really helpful without being overpowering being…

Dawn was really helpful without being overpowering.
Dawn's knowledge of the product and her ability to explain details thereof was first class.
She knew so many individual details about the settee we picked, which surprised us considering how many settees you have in stock.

3 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello Phil & Sandy,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dawn.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Customer care was helpful considerate…

Customer care was helpful considerate to my needs and friendly got exactly what I wanted good experience

2 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Very helpful assistant

2 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello Clive,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service for purchase

We went into the DFS store at Pips Hill Basildon. The staff were polite and helpful but not overbearing. We chose our furniture and put in our order with a member of staff. It was very straightforward and then it was checked by a second member of staff so it was checked. We were very pleased with the experience.

1 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Had a great experience

Had a great experience. Smooth and very helpful

24 June 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Greeted with courtesy no hassel or hard…

Greeted with courtesy no hassel or hard sell staff was polite and understanding.

1 July 2026
DFS Furniture - Basildon logo

Reply from DFS Furniture - Basildon

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

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