I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy... See more
Company replied
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See what reviewers are saying
We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there! The team where great and welcomed us b... See more
Company replied
We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.
Company replied
The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.... See more
Company details
- #16 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #12 of 234 best companies in Homewares Shop
- #5 of 112 best companies in Living room shop
- #6 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7k reviews
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Daniel was very patient with us she is…
Daniel was very patient with us she is done fantastic job we are happy about about purchase thank you Daniel
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Everything clearly explained and no…a no pressure approach
Everything clearly explained and no pressure to buy which is very important for the overall experience.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Polite friendly staff
Polite friendly staff. Not pushy at all. Let us walk round without keep coming up to you. As soon as we were ready to order our sofa they was available.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Sandra,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Smooth Sofa Purchase
We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing.
Kelly was very helpful and patient, allowing us time to finalise our choices. The purchase process was streamlined.
10 July 2026
Reply from DFS Furniture - Basildon
Hello Karen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Kelly P was helpful informative
Kelly P was helpful informative, friendly, making my shopping experience a nice occasion, an excellent sales person.
10 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Christopher,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Wanted a sofa off the peg as just moved…
Wanted a sofa off the peg as just moved house. Found one atDFS which was just right, in the clearance sale and we could have next day. The lady that served us was very helpful and knowledgeable.
8 July 2026
Reply from DFS Furniture - Basildon
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New sofa bought
We were greeted by Dawn who was extremely friendly and helpful. Dawn asked us what we were looking for a proceeded to show us what was available giving us options as we were shown around. We were also offered a hot drink which was very nice. Dawn explained the whole process from start to finish. We did not feel pressured in any way and the whole experience was very easy.
7 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dawn met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn welcome me and made everything…
Dawn welcome me and made everything clear. Had all the answers to my question. And she was very relatable.
6 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
What great customer service!
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel quiet at home. She also asked all the right questions to help us find a perfect sofa.
100% recommend DFS in Basildon, very pleased.
5 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Friendly and non pushy salesperson
friendly and non pushy salesperson. Offered tea and coffee and the whole transaction completed on the sofa rather than desk (which as great with kids). Everything explained clearly and the store was very well presented.
5 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Our sales person was friendly helpful…
Our sales person was friendly helpful but not pushy at all.
4 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service very friendly
We was greeted very politely at the door by Kelly who was exceptionally helpful throughout our visit nothing was to much trouble
5 July 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
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