Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... See more
Company replied
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See what reviewers are saying
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... See more
Company replied
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... See more
Company replied
Danielle was so great. She was really patient when we changed our mind and bought completely different chairs to what we were originally looking at. She willing to answer all the questions we had. Bri... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7k reviews
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Kelly was very helpful and…
Kelly was very helpful and knowledgeable about the products we purchased.
Also very friendly as are all the staff.
Would definitely recommend DFS to my friends and family.
My two daughters have purchased from them and have always been more than happy
15 July 2026
Reply from DFS Furniture - Basildon
Hello Menzies,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kelly.
Kind regards,
Lia
DFS Customer Support
Excellent service from the customer…
Excellent service from the customer service department today, would recommend to others.
15 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Very helpful and a seamless…
Very helpful and a seamless transaction from start to finish
14 July 2026
Reply from DFS Furniture - Basildon
Hello Stuart,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The help and kindness was exceptional…
The help and kindness was exceptional when we were choosing our new bed and mattress, the knowledge from a lady called Asha was outstanding, many thanks to all the staff who helped us on the day.
13 July 2026
Reply from DFS Furniture - Basildon
Hello Pauline,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service 👌
13 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Marcus
Marcus, as store was absolutely brilliant explained everything. helped us in every possible way to get what we wanted and how we wanted it absolutely fantastic he was.
13 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful staff
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
New Sofa Shopping - Great
We had visited a few sofa stores in search of new furniture set - first thought was DFS in which we found one we liked and which we stopped our search there!
The team where great and welcomed us back into the store later that day when we made our way back and the purchase process was smooth and efficient.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We popped into the Basildon branch to…
We popped into the Basildon branch to view the Aventra sofa & spoke to Kelly who was very helpful.
Just ordered the sofas so need to wait for delivery but the store service was very good.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Daniel was very patient with us she is…
Daniel was very patient with us she is done fantastic job we are happy about about purchase thank you Daniel
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Everything clearly explained and no…a no pressure approach
Everything clearly explained and no pressure to buy which is very important for the overall experience.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Polite friendly staff
Polite friendly staff. Not pushy at all. Let us walk round without keep coming up to you. As soon as we were ready to order our sofa they was available.
12 July 2026
Reply from DFS Furniture - Basildon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Sandra,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Smooth Sofa Purchase
We were greeted as we entered the store by Kelly. As it was our second visit she showed us to the sofa we were interested in purchasing.
Kelly was very helpful and patient, allowing us time to finalise our choices. The purchase process was streamlined.
10 July 2026
Reply from DFS Furniture - Basildon
Hello Karen,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Kelly P was helpful informative
Kelly P was helpful informative, friendly, making my shopping experience a nice occasion, an excellent sales person.
10 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello Christopher,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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