DFS Furniture - Cannock Reviews 

Sian was a tremendous help today. not pushy, we knew exactly what we wanted and she went with it. No messing. So helpful and efficient.

Excellent visit to this Cannock store at the weekend, from start to finish we found the staff friendly not over powering but approachable offering help or advise when we needed some information etc.
Hakeem sorted our purchase out in a professional smooth manner and it was a pleasure doing business with him! a credit to DFS! I would recommend going to this store!

Service was excellent, quality product.

Excellent service
Steve the salesman is brilliant and we have bought previous sofas from him

If I could give no stars I would. We went into Cannock branch to order a new sofa, all was good at first. We chose a sofa we liked, measured if it to see if it would fit in our room, we went home to check again. We then went back to the store and ordered a smaller sofa. We looked to the best of our ability to see if there was enough access. We were assured that the delivery team are experts in getting sofa’s into awkward rooms, we have limited access which we shared with the salesman. We had two failed deliveries both times our freshly plastered and decorated rooms were marked. We don’t blame the delivery team, they truly tried their best. On the first attempt the sofa was put into the back of the lorry uncovered as far as we know. We were concerned about what condition it may be in if they try to deliver it again. Taking the living room window out was suggested by them, our window is bonded in so that wasn’t an option. I then had a conversation with Ian from Cannock branch regarding the failed deliveries, he was asking which part of the sofa didn’t fit. I was trying to explain to him and he asked if “ I wanted him wanted to speak with my husband “ I couldn’t believe it, I found this very patronising and rude. We are after all in 2026 not the 1950’s. We ended up going back to the store and spoke with the manager to ask what our options were. We were told that we can either choose another sofa, we couldn’t find one and to be honest we were worried that we might have to wait weeks again and for the same thing happen again. Our other option was to have a refund less 20% due to them having to sell the sofa on. It cost us £530.00 in the end. I will never return to DFS and strongly advise people to think twice about ordering from them, they put all the blame on the customer. We really wish that we had read the reviews before ordering from them.

Good service and very helpful staff

Easy process very easy to buy

No pushy staff, when we did need help there were plenty of staff to help out. Hakeem was great at talking us through the options and completing the sale.

Hakeem was great helping us purchase our sofa!

The person who served us was polite and Very,Very helpfull. She ansered our Questioned with great experiance.

Let down told us it would be express delivery it would take a week not one person been in touch really disappointed with company never use them again still waiting for someone to get in touch with us

Nice friendly young man at DFS Cannock
Explained everything well
Great service
👍💪

Everything was explained clearly. The staff were very helpful and made sure everything was understood.

Spoke with Sean. No pressure or fuss.

Very patient staff. Made several mistakes with door, corridor and room measurements but staff assisted me at every turn until all was right. Very respectful and professional. I recommend dfs any day

You are allowed to browse around the store as long as you like.
Very helpful staff available when required.

Fantastic service in-store when ordering my sofa. Due to delays in the moving process, the team were so helpful in arranging to hold my sofa for as long as possible before my moving-in date once the sofa was ready. Their communication throughout was brilliant, and a delivery date was swiftly organised ASAP. My sofa has now been delivered (I love it!), and the whole process was handled excellently - thank you!

George was incredibly helpful, efficient and welcoming. We weren’t bombarded with salespeople like in other stores we visited, but were seen too quickly. Great customer service.

George was very attentive and knowledgeable. Friendly, but respectful. Nothing was too much trouble. Gave us the right amount of space to talk in private, but right at hand when we needed him.

Patience by sales assistant while making my decision Tracy helped a lot by measuring and making sure it was correct size for my needs a pleasant experience