DFS Furniture - Cardiff Reviews 

Rose went out of her way to find every affordable sofa that matched what we wanted.

The sales representative, Zeena was so helpful and allowed us to take our time. She was informative and hospitable. Will definitely go back for future purchases.

Mike the sales assistant was first class and very knowledgeable. He made my experience very enjoyable and is definitely a asset to dfs

Super helpful staff, directing us to suitable options based on specific needs and understood how the sofa would be used for our family to help decide layouts and finishes.

Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask questions too. Brilliant customer service

Excellent service

Alison was very helpful and the whole process was very easy

Friendly helpful staff

Alyson was very helpful and chatty but not too pushy

Very helpful salesman.
Answered all questions.

Assistant really helpful and polite very proffesional at lecwith retail park

We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifestyle and exactly what we were looking for in a sofa.

Sameera gave us really helpful advice on everything from comfort, finishes and furniture care to aftersales, delivery and guarantees, without ever making us feel pressured or rushed. She made us feel completely comfortable and even treated us to a coffee, which was such a lovely personal touch!

It was a genuinely relaxed, friendly and informative experience, and we really appreciated the time and care Sameera gave us. Thank you!

Very helpful looking at sofa styles and materials in store despite us wanting a sofa that was only available online.

Good quality furniture
Poor delivery timescales

I was served by a very friendly salesman who advised me after my sale that he had only been with DFS for 3 months.

He had lots of knowledge with the furniture I chose and was very patient and helpful

The sales assistant David, was so very helpful, made the experience great .. hence bought two sofa's and coffee table. Friendly could;nt do enough to help and even stayed on later . thank you

Zeena was an absolute star. Such a pleasure to do business with. She explained everything and even entertained my husbands haggling and silly humour. Everything went smoothly and we got exactly what we wanted. Thank you Zeena, we will see you again for the next one :-)

I looked on line picked the sofa I wanted. when we got there a lady called Rose asked what we were looking for i showed the one we liked. Rose then talked me through everything we needed to know and was very precise no jargon just very clearly she also talked through the finance made very welcome with drinks. The length of waiting time was fantastic delivery was spot on and the drivers were very efficient. dfs kept me updated from the time I ordered it to delivery.... Very satisfied customer. Keep up the good work. Thank you. By the way it was cardiff DFS leckwith retail park

Excellent service