Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
Good efficient and knowlegeable customer service from Gintare. We had researched the sofa bed we wanted before going into store so it was just a matter of trying it out and asking any further question... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
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Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2k reviews
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The experience from the person who…
The experience from the person who served us was very good and efficient. The delivery was very efficient. The delivery we thought they would be putting the arms on as i had paid £100 for but the arms were already on. I have asked for my money back but have not heard from them i am a pensioner. All went through door ok, have now found a tiny ddefault right near the bottom
17 January 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good and a lovely woman who was…
Very good and a lovely woman who was helpful with a brilliant customer service...thank you 👍
14 March 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Awful experience Christchurch
Went into Christchurch brand, first customer in at 10am. For over 15 minutes they stood chatting in their office, then they came out the back to make a coffee and continued talking. I asked if anyone was free to help me, I stood about 2 metres away. They were very disinterested and were more engaged with their personal conversation. It seemed a chore, the coffee machine was a clear priority.
I advised I would return the same day with my partner to purchase a £2500 sofa.
I returned at 7pm, no other customers were in the store. The two colleagues were sat with their feet up on the sofas, did not come over to assist and were playing on their phones. One of their boyfriends was sat there watching YouTube. We had to shout over a few times for questions, to which they stayed SEATED and just called over. “You’ll had to have a look” was even said.
I wanted to pay and order the sofa, but honestly the service was so poor, I wouldn’t bother returning in store again. It will be no surprise when the high street closes with service and care like this.
Unbelievably poor attitude, attention and care from 4 different colleagues in the Christchurch branch. I would not recommend
23 February 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Wendy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
VERY HELPFUL AND LOVELY STAFF
9 March 2026
Reply from DFS Furniture - Christchurch
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards
Vanessa
DFS customer Support
Sofacare was described as a Scotchgard…
Sofacare was described as a Scotchgard ™️ however it’s actually a Guardsman insurance package. This term should not be confused.
The young lady’s new and was very professional in her approach.
9 March 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Christchurch
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience
Great experience, really friendly staff and so helpful! Made our purchase so nice and stress free! 100% recommend
8 March 2026
Reply from DFS Furniture - Christchurch
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The sales assistant was friendly
The sales assistant was friendly, helpful and knowledgeable.
We had a few options and she was great at helping us explore each one.
4 March 2026
Reply from DFS Furniture - Christchurch
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Good display of furniture
We found Maxine, very helpful in advising us of the full product and after service care available.
Friendly and professional at the same time.
The store itself is clean, warm light and airy making the whole experience comfortable, having enough time to make a decision without pressure.
6 March 2026
Reply from DFS Furniture - Christchurch
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
On arrival Maxine in the Christchurch…
On arrival Maxine in the Christchurch showroom came straight over and took us from start to finish to purchase a sofa and armchair with all the accessories... Great sales people are the fabric of the business (no pun intended)... Keep up the good work.
6 March 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon Julian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
First class instore experience.
Gintare was friendly, knowledgeable and was able to comprehensively answer all my questions. She explained clearly, the order and options available. She provided an excellent service and is a superb ambassador for DFS.
4 March 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very friendly helpful staff
Very friendly helpful staff. Easy to order our chosen items. We are hoping for a satisfactory delivery.
2 March 2026
Reply from DFS Furniture - Christchurch
Good afternoon Beryl,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very informative & no pressure…
Very informative & no pressure assistance from the young lady assistant
27 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Compliment
Having visited the outlet several times during a week, on all occasions I found the sales advisors to be friendly, professional and knowledgeable without the need for hard sell techniques.
26 February 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Our Service was very good and we were…
Our Service was very good and we were happy with the results.
All explained well and we were not pushed into the sale.
25 February 2026
Reply from DFS Furniture - Christchurch
We appreciate you taking the time to leave us this wonderful review! We are so happy to hear that you were pleased with our service and the outcome, and that you felt no pressure during the sale.
Kind Regards,
Vanessa
DFS Customer Support
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