Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... See more
Company replied
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See what reviewers are saying
Jess gave us an all round great experience of buying our 2 new double sofa's for my my parents in law one was a fixed double the other was a matching sofa bed
Company replied
Jess (member of staff) very helpful during the whole process. Made sure we thought through the decision and made everything perfect for us. We are very grateful that Jess was there to assist us with e... See more
Company replied
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3k reviews
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Kim was very helpful throughout the…
Kim was very helpful throughout the experience. She asked when we first went in to the store what we had in mind etc and provided all the information we needed
20 May 2026
Reply from DFS Furniture - Haverfordwest
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The staff at Haverfordwest were very…
The staff at Haverfordwest were very good, particularly Steve.
I did have difficulties trying to get in touch with him again as there wasn’t a way to speak to him personally. Eventually after much frustration the person I had spoken to in your central department arranged for him to call me as I don’t live near your store and couldn’t get in before the weekend.
18 May 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you so much for taking the time to give us a review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful with a good…
Very friendly and helpful with a good sense of humour. If I was to buy from DFS again I will be requesting Steven as he has good customer skills
14 May 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steven.
Kind Regards,
Jordan
DFS Customer Support
Fantastic experience!
Becca was honestly so great, very informative, professional and kind. We went in knowing what we wanted and we got taken care of exactly as expected and then some!
17 May 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
We are really happy that Becca met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Went in back in February staf friendly…
Went in back in February staf friendly professional
8 May 2026
Reply from DFS Furniture - Haverfordwest
Good morning Peter,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Good morning Georgina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Thank you so much to steve for serving…
Thank you so much to steve for serving us today first class
13 May 2026
Reply from DFS Furniture - Haverfordwest
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely fantastic service
Absolutely fantastic service! We had a Lady called Kim I believe and was absolutely brilliant. Showed us a range of options and talked through the whole process and the various add-on care plans we could have! Would highly recommend going there.
13 May 2026
Reply from DFS Furniture - Haverfordwest
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Claire Shirt from DHS Haverfordwest was…
Claire Shirt from DHS Haverfordwest was very kind and social with My purchase very pleased with what I chose cannot wait now for the delivery
12 May 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Kim was very helpful, not at all pushy, and very well informed. She sent us an email with a link so we could decide st home, which we did, and purchase was very straightforward using the link.
12 May 2026
Reply from DFS Furniture - Haverfordwest
Good morning Claire,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kim.
Kind regards,
Lia
DFS Customer Support
Both staff we dealt withy were friendly…
Both staff we dealt withy were friendly and helpful.
12 May 2026
Reply from DFS Furniture - Haverfordwest
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great customer service
Great customer service, explained everything thoroughly, Becca was great.
11 May 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service
Excellent customer service especially from Stephen. Explained everything thoroughly and was extremely helpful. Thank you very much!
10 May 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good store experience
Lovely chat to Hope in Haverfordwest store, she was very helpful and gave me lots of good recommendations etc.
I have now purchased a sofa and matching footstool, looking forward to when it comes!
9 May 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Had a really nice experience with Adam…
Had a really nice experience with Adam talked us through everything a credit to the company
9 May 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Stephen made this experience very easy…
Stephen made this experience very easy as he was not pushy he listened to us and gave us help and advice.We were shown around the store in Haverfordwest and as we were looking for a recliner sofa and chair.
There was a great selection and we were encouraged to sit on them and use the electric recliners.
We were offered a drink which was a great gesture.
Stephen was very friendly and helpful and
Knowledgeable.We purchased a 3 seater and a 2 seater sofa which is so comfortable.
Everything was explained thoroughly and we are very impressed with the professional service we received.
Thank you
8 May 2026
Reply from DFS Furniture - Haverfordwest
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Kerry in the Haverfordwest branch was…
Kerry in the Haverfordwest branch was extremely helpful without being pushy. She was very knowledgeable and gave us plenty of time to make up our minds as to which sofa and chairs would best suit us.
7 May 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
Adam was extremely patient with us when…
Adam was extremely patient with us when helping us find the right sofa! We were extremely happy with the service from all the staff, we can’t thank everyone enough and we cannot wait for our new sofa!!
29 April 2026
Reply from DFS Furniture - Haverfordwest
Good morning Lilly & Caleb,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Stephen Mabe provided excellent…
Stephen Mabe provided excellent customer service. He was friendly and informative , always ready to assist without being pushy and overbearing
2 May 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon Sue,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Vanessa
DFS Customer Support
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