Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more
Company replied
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Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... See more
Company replied
Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... See more
Company replied
Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
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Great service knowledgable staff and…
Great service knowledgable staff and good selection of sofas.
Visite don a sat with mey wife and bought a couple of sofas. Service was great and the range of sofas was excellent.
1 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Beth was very knowledgeable and…
Beth was very knowledgeable and friendly made buying our sofa a pleasant experience
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
Great service, very helpful and friendly. Ordered exactly what I’d expected.
9 August 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales person that looked after…
The sales person that looked after our order is name is itash he was very professional and very helpful and polite 10 out of 10 excellent sales person
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good range and quality
Good range and quality. Hitesh was very knowledgeable, polite and helpful
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Friendly and professional.
Friendly and professional, told me everything I needed to know
8 August 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We were made to feel so welcome by…
We were made to feel so welcome by Hitesh. Amazing service and beautiful products
9 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Knowledge of product
Knowledge of product, ease of understanding what was available and help in choosing.
Hitesh was very accommodating
8 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Good customer service
Good customer service, told them what we wnated, gave us the options, explained all.about the product explaining all added extras if required without any pressure.
8 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Good customer service
Customer service and team member was very helpful, honest and informative. Good service
7 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service and great delivery
Great service and great delivery. The sales agents were great in store and were not pushy. Paid deposit and balance before delivery, they held the sofa for a month as I hadn't quite finished renovating in time. Second Sofa from DFS will order again. No surprises received.
10 January 2026
Reply from DFS Furniture - Leicester
Hello Leah,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello Piotr,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service
Hitesh was helpful clear and new his job really well making it easy to order what I wanted
7 August 2026
Reply from DFS Furniture - Leicester
Hello Dean,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, let us have a good look around without pressure. Guided through the sale very well.
7 August 2026
Reply from DFS Furniture - Leicester
Hello Gavin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The efficient and friendly service from…
The efficient and friendly service from Hardeep, the salesman. The fact that if our goods are reduced in price before delivery, you will honour the sale price. Would have liked an earlier delivery of say 2 weeks instead of 3.
5 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent customer service and support
Excellent customer service and support. Am happy with my purchase thank you
6 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Poor communication from team poor service delivery
Poor communication from team. Bought our sofa on promise to deliver in 1 week, only half got delivered. Paid for delivery also. Told to arrange our own disposal which cost extra. We still have no furniture
29 July 2026
Reply from DFS Furniture - Leicester
Good Afternoon Richard,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and poor communication from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and can see you have been contacted to discuss this and I am happy to see your delivery has been booked for 15th August.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
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