We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.
Company replied
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See what reviewers are saying
She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made o... See more
Company replied
Lisa was lovely and helpful with finding the right size and style that we were looking for. Offered a coffee or hot chocolate too. Very understanding and happy to help show us around as well as gettin... See more
Company replied
I just wanted to write to say how happy I was with the service I received when I went to the DFS store at Fosse Park. I especially wanted to let you know how impressed I was with the service I receive... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
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Reply from DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Enjoyable experience
We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.
10 October 2026
Reply from DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
She was very helpful and patient with…
She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made on the big screen which we liked
10 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Excellent customer service without hassle …
From entering the store we realised there was so much choice of sofas, colours, materials and cost. We hate being followed around by sales people and hassled. We were approached by Muz who asked if we needed any help. We explained that it was a matter of choice but we knew what we wanted. He respected what we said and left us alone but made sure we knew he would be there if we needed. We felt seen but also respected and this makes a massive difference.
We returned a week later to order the sofa. Muz looked after us. His knowledge of the products was great and he talked us through everything
A lesson to all sales people out there. Respect your customers and don’t hassle them and you’ll get the sale.
Well done DFS
9 October 2026
Reply from DFS Furniture - Leicester
Hello Sue,
We're really grateful you shared this amazing 5* review. We are glad to hear that Muz helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very friendly helpful ..explained…
Very friendly helpful ..explained everything well...(Blaise)...
8 October 2026
Reply from DFS Furniture - Leicester
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff were very helpful not pushy
Staff were very helpful not pushy , just waiting now for furniture to be delivered once ready
7 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very good service
7 October 2026
Reply from DFS Furniture - Leicester
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Leicester DFS. Out get you !
Less about trying to upsell . We pick a sofa and it can’t be delivered due its size but this one £900 more will fit. DFS is obviously in trouble so hires sharks as salesmen . Also heavily influenced techniques to include extras . We left with a pair of sliders which we will never use . Not presenting the breakdown of the cost ??? Even a used car salesman would do that ? Time pressure .’ If you don’t sign … you won’t get a delivery slot’. No cooling off period. There is no point me pointing this out it’s how you train your sales team. I feel fleeced .
4 October 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers. In regards to the eazi glides these are optional extras, and they can be removed from the order if you no longer need these.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly and helpful staff
6 October 2026
Reply from DFS Furniture - Leicester
Hello Luke,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Welcoming greeting.being able to look…
Welcoming greeting.being able to look round on out own . Then when we needed help the lady was very helpful.our experience today was great. Thank you.
6 October 2026
Reply from DFS Furniture - Leicester
Hello Dorothy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lisa helped me in store today and was…
Lisa helped me in store today and was very helpful and knowledgeable
6 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The chap who helped us
The chap who helped us , listened to what we needed and recommended a solution, quickly and efficiently. lets see if they hit the before xmas promise....
5 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
No pressure from the sales team
The nice showroom
No pressure salesman
They greeted us ask we we needed any help
Then left us to it
We ordered paid in full and looking forward to our new suite
Regards John / Helen
5 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sales guy was polite and helpful
5 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very happy with the service I received…
Very happy with the service I received today and the patience shown towards me whilst I decided
5 October 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Sofa
Easy to buy got to choose what range I wanted and had the quilted arms removed to just plain .
4 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Blaise was very helpful and…
Blaise was very helpful and knowledgeable from start to finish
4 October 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Really good service
Really good service. Staff noticed us straight away pondering over a sofa and came over to offer assistance and talked us through hypotheticals and explained the best deals/way to purchase to get it cost effective.
27 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Leicester Fosse Park
Mohamed at Leicester fosse park helped immensely in sleeping our new sofa and was great
3 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The lady who dealt with me needs a…
The lady who dealt with me needs a promotion shes 10 out 10
25 September 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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