DFS Furniture - Leicester Reviews 

6,694
TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB


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Rated 5 out of 5 stars

Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more

Company replied

Rated 5 out of 5 stars

Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... See more

Company replied

Rated 5 out of 5 stars

Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... See more

Company replied

Rated 5 out of 5 stars

Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... See more

Company replied


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 243 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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4.9

All reviews

(6,694)

100,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady we dealt with was very nice…

The lady we dealt with was very nice pleasant and helpful when I was choosing the colour I wanted.the manager also came to speak to me to make shore I was happy with the furniture I had chose

16 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Staff were very helpful and…

Staff were very helpful and knowledgeable

9 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very worm welcome

Very worm welcome. I knew that there was someone there to help but did not feel overwhelmed by the presence of the sellers. Beautiful sofas, good quality (based on previous experience) and quick post sale service. The staff very helpful but not pushy

8 August 2026
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Reply from DFS Furniture - Leicester

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We visited the store today at fosse…

We visited the store today at fosse park to purchase a sofa, we had a lovely gentleman called 30Z-Hitesh who was very polite and gave us plenty of time to make our minds up and was very professional and a credit to the store.

15 August 2026
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Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Beth had really good customer service…

Beth had really good customer service explained everything and answered any questions with ease she made the whole experience a breeze

15 August 2026
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Reply from DFS Furniture - Leicester

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

on our first visit to the Fosse Park…

on our first visit to the Fosse Park store we were looking at and trying recliner chairs, we came away with lots of info / photo's so we could decide on one chair from your wide range on sale.
I then returned to make my purchase a few day's later.. on both visit's there were very knowledgeable staff available and the customer service was spot-on..

14 August 2026
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Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very positive experience in store

Very positive experience in store. Blaise was very helpful and give us plenty of information but also gave us space to look around and take time to browse. She was also very helpful when we were finalising our decision. Great service.

15 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

What a great and enjoyable experience.

What a great and enjoyable experience.
Sonia was amazing from start to finish
Extremely helpful and friendly, nothing was too much to ask for
Can’t wait until we get it all delivered and can start using it 😊😊

15 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good service

Hi M J was helpfull and polite top service all round.

15 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for your lovely review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Adviser Hitesh was was vey good

Adviser Hitesh was was vey good, adised on mixed pattern collection for furniture covering, very polite curtiouse(not pushy in sales routine) went through items in detail and items were treble checked for accuracy prior to purchse overall a very good service.

15 August 2026
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Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Hitesh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience purchasing a sofafor…

Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to finish we were assisted with all aspects of the purchase and all of our questions were answered throughout the process. We’d highly reccomend Hitesh and DFS Leicester for anybody purchasing furniture for their home.

14 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Hitesh met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing customer service

Hitesh was amazing answering any queries we had and helping us find the perfect sofa for our home!

13 August 2026
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Reply from DFS Furniture - Leicester

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Hitesh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Customer service was exceptional we…

Customer service was exceptional we were offered some drinks whilst signing our contract.The staff was so friendly and helped us to choose the right furniture for our house.

13 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I knew what I wanted and walked into…

I knew what I wanted and walked into the shop and was greeted by Hitesh. He steered me round the shop to show me different leathers and spent time with me. He listened and made the purchase easy

13 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Paul introduced himself at the door

Paul introduced himself at the door, pointed us in the right direction and left us to it. Great customer experience

12 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received. I was well informed throughout, and all the necessary evidence and information were provided to me in the store. The staff were helpful, professional, and made the whole experience very easy.

10 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Products and pricing are right

Products and pricing are right. Staff were excellent.

7 August 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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