DFS Furniture - Milton Keynes Reviews 

8,143
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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Rated 5 out of 5 stars

Great customer service! Ali was so welcoming and made us feeling completely relaxed. We were offered drinks and any questions we had were answered immediately. Very happy with our sofa and can’t wait... See more

Company replied

Rated 5 out of 5 stars

We were left to browse but staff checked in periodically. When we found a suite that we liked we were then given all information that we could possibly need. Mark was very attentive and accommodati... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at DFS in MK, and we couldn’t be happier with the help we received from Ruhan. He was incredibly helpful, friendly and knowledgeable, making the whole process of orde... See more

Company replied

Rated 5 out of 5 stars

During our visit to DFS Milton Keynes on the search for a new sofa, I can honestly say it is the best store I have been in. The staff and manager were highly professional in their approach and very he... See more

Company replied


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 243 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(8,143)

100,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rehan was excellent

Rehan was excellent, providing advice and guidance without being overbearing

22 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Suppor

Rated 5 out of 5 stars

We were left to browse but staff…

We were left to browse but staff checked in periodically. When we found a suite that we liked we were then given all information that we could possibly need. Mark was very attentive and accommodating and did his best to help us with everything we were looking for without being pushy.

21 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

21 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from cheerful knowledgeable staff. We had coffee they turned the chair over so we could measure the base and warned us about delivery times. Salesman Ali was a breath of fresh air.

14 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

My experience I love DFS

My experience I love DFS. The have Quality of the sofa. Everyone took about DFS. That why. I decided to DFS sofa in my home

21 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very good customer service…

Very good customer service from Anna.Not pushy but helpful when needed with pleasant and respectful manner.

20 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Rehan was incredibly helpful for my…

Rehan was incredibly helpful for my first purchase with DFS. Amazing customer service!

20 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Anna was very helpful explaining…

Anna was very helpful explaining everything we needed to know about the sofa

20 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

A very quick and easy DFS order

Went to DFS to order a couple of armchairs and a footstall to complement the DFS sofa we already had. We knew exactly what we wanted, as I had already checked online with a view to making an online order, but we wanted to go in and see the armchairs for real.
Really glad I didn't make the online order, as DFS now had a sale on, and both armchairs were about £150 cheaper each, than when I looked online a couple of days ago.
The sales person was able to facilitate what we wanted. We were done and dusted in 20 minutes. Helpful staff and non pushy. A good experience, especially as we went on a weekday afternoon and the car park and store were virtually empty. So there's a tip - go on a weekday morning or afternoon!

19 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Andy,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Superb service

Staff very approachable, knowledgable and keen to help without being pushy.

19 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sofa 🛋️ Purchase.

Arti was extremely helpful and very knowledgeable which made the purchase of my sofa an easy and comfortable experience. Her customer service is excellent and she was a pleasure to deal with.

15 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

great customer service

great customer service! so helpful

17 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

From walking into DFS it was relaxed…

From walking into DFS it was relaxed and you were not " pounced " on! They just offered to help if needed. We had done our research so were pretty clear what we wanted. Once my husband & I had chatted together,we found a member of staff, a lady AJ, not sure I have the name right !! She was brilliant, offered a great service, polite, welcoming & very helpful. Thankyou DFS 😊

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We bought a new sofas today

We bought a new sofas today. The sales lady was full of knowledge, listened to what we would like and made the process very easy and enjoyable. Also made a cracking cup of tea

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We recently purchased the Orka sofa…

We recently purchased the Orka sofa from DFS in Milton Keynes and had a brilliant experience from start to finish.

Martin, who I believe is the store manager, was incredibly helpful, friendly and approachable. He took the time to understand exactly what we were looking for, answered all of our questions and was always available to help. He made the whole experience feel relaxed and completely pressure-free.

We were then introduced to a member of the team who talked us through everything and processed our purchase. She was excellent, knowledgeable and made the whole process straightforward and enjoyable.

Everyone we dealt with was welcoming, helpful and genuinely focused on finding us the right sofa rather than simply making a sale. We’re really pleased with our Orka sofa and would highly recommend the DFS Milton Keynes team to anyone looking for a new sofa.

15 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

A good experience

A good experience. Processing the payment plan was simple.

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Mike,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Anna at milton keynes was so lovely

Anna at milton keynes was so lovely, no pressure to buy

16 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really helpful and informative of the…

Really helpful and informative of the sofas, giving all options that fit for what I was looking for.

14 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had a very positive experience when…

We had a very positive experience when buying our furniture. Mark at Milton Keynes DFS was exceptionally helpful with advice and explaining the various aspects of our furniture. We would recommend using him if you want good customer service.

8 August 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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