Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... See more
Company replied
The workers were extremely helpful and had time to walk around on our own and try and have a look at everything, before some one approached us
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, the chap that helped us was very polite and not pushy for the sale.
28 February 2026
Reply from DFS Furniture - Salisbury
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
No pressure to buy
No pressure to buy , left alone to browse which made the experience much more enjoyable
7 March 2026
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Really friendly non pushy staff
Really friendly non pushy staff, welcoming to the store, not hounding you as you look around Charlotte, who took our ordered was very knowledgeable and friendly
7 March 2026
Reply from DFS Furniture - Salisbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
still waiting for item to be delivered
still waiting for item to be delivered. should have been a 2 week delivery been waiting 2 months and still no sofa
18 January 2026
Reply from DFS Furniture - Salisbury
We are truly sorry to hear that you have not yet received your furniture, and we completely understand how frustrating this delay must be for you. Please rest assured that we have already raised this issue with our internal team and are actively working to resolve it as quickly as possible. We are closely monitoring the situation and will make sure to provide you with an update as soon as we receive any new information, which should be within the next 72 hours. We sincerely apologise for any inconvenience or disappointment this has caused and appreciate your patience and understanding while we work to get your order to you.
Kind Regards,
Vanessa
DFS Customer Support
Great service!
Given lots of information and advice to make the right choice of sofa, very friendly and welcoming
5 March 2026
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Terrible Quality!!!
Terrible Quality!!!! Even worse customer service!!!
[DFS] C8Z414819 - Ticket #10649502
My complaint wasn’t a fault it was poor craftsmanship!!
Definition - oor craftsmanship on a sofa bed is a common issue, often manifesting as uncomfortable sleeping surfaces, broken mechanisms, and sagging frames, frequently found in mass-produced or lower-cost furniture. Key indicators of poor quality include flimsy materials like particleboard, uneven stitching, and weak joints that creak or wobble
Mattress and Cushion Issues: Extremely thin, uncomfortable mattresses (often with springs that can be felt) and rapidly sagging
Which is exactly the issue! Terrible quality and workmanship. This sofa bed is unusable, I’ve barely used it and not even 2 years old!!!
3 March 2026
Unprompted review
Reply from DFS Furniture - Salisbury
Good morning,
Thank you again for leaving your most recent review and for raising your concerns with us. To confirm your complaint has been reviewed on every review that has been brought to our attention and I am afraid our stance on this particular issue will remain the same. We apologise again for any inconvenience this may have caused you.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your furniture so, we are unable to assist you further.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Afternoon Tracey,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service and easy order
Friendly staff and easy ordering of sofas. Great range of stock.
28 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very friendly and informative with no…
Very friendly and informative with no pressure to take on the optional extras. Clear, concise and easy to talk to.
28 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
cancelled order
when an order is cancelled which mine was, I am expecting a conformation and my money back
17 February 2026
Reply from DFS Furniture - Salisbury
Good morning Brenda,
Thank you for your feedback. We can confirm that your order has been cancelled within our system and a full refund has been issued, please allow up to 14 days for your refund to be received.
Kind Regards,
Holly M
DFS Customer Support
Mark delivered excellent service he was…
Mark delivered excellent service he was listening to what our needs were.
He gave us time to discuss and as family
Didn’t rush us
Thank you Mark
23 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you felt listened to and were given ample time.
Kind Regards,
Vanessa
DFS Customer Support
Sales person was not pushy but was very…
Sales person was not pushy but was very helpful once we asked for help.
22 February 2026
Reply from DFS Furniture - Salisbury
We're glad you found our salesperson helpful and not pushy. We appreciate your positive feedback and are here to assist you further!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Mark was brilliant!
Mark was brilliant!! We went into DFS just knowing we wanted a corner sofa, so much choice! We weren't hounded by sales people when we walked in, just a friendly hello. We walked around the entire showroom & settled in a sofa, Mark then helped explain about the sofa, how its made, the upkeep etc. He really couldn't have been more helpful & friendly, even down to helping us with colour swatches. Can't wait to get our new sofas in our cottage. Thanks so much!
21 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon Rebecca,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mark helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, was there when we needed him but was not pushy. Explained everything clearly and did not try to talk us into buying something that we didn’t want. Very pleased with the service
19 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Sylvia,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I would recommend if buying sofas you make sure you are confident in measurements are correct. Plus you have confidence you are talking to a experienced salesman.
It took me a few visits to the DFS store in Salisbury before I decided on the sofas I decided on. The salesman called Mark was extremely patient explaining everything I needed to know ref: the sofas I was interested in. I will recommend this store to any friends & family if I hear they are shopping for sofas etc.
17 February 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The guy was very helpful and clear with…
The guy was very helpful and clear with what was included, very helpful and would recommend to others
17 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon Ben,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.