The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
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Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2k reviews
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Mark was brilliant!
Mark was brilliant!! We went into DFS just knowing we wanted a corner sofa, so much choice! We weren't hounded by sales people when we walked in, just a friendly hello. We walked around the entire showroom & settled in a sofa, Mark then helped explain about the sofa, how its made, the upkeep etc. He really couldn't have been more helpful & friendly, even down to helping us with colour swatches. Can't wait to get our new sofas in our cottage. Thanks so much!
21 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon Rebecca,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mark helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very helpful staff
Very helpful staff, was there when we needed him but was not pushy. Explained everything clearly and did not try to talk us into buying something that we didn’t want. Very pleased with the service
19 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Sylvia,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I would recommend if buying sofas you make sure you are confident in measurements are correct. Plus you have confidence you are talking to a experienced salesman.
It took me a few visits to the DFS store in Salisbury before I decided on the sofas I decided on. The salesman called Mark was extremely patient explaining everything I needed to know ref: the sofas I was interested in. I will recommend this store to any friends & family if I hear they are shopping for sofas etc.
17 February 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The guy was very helpful and clear with…
The guy was very helpful and clear with what was included, very helpful and would recommend to others
17 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon Ben,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Good service .plenty of options to…
Good service .plenty of options to choose from
excellent information
3 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you sharing your thoughts. It's great to hear you received good service and found our information helpful with many options.
Kind Regards,
Vanessa
DFS Customer Support
A Great Experience at the Salisbury store
We were served by Ben 2. He was knowledgeable and answered all our questions. He explained about the Easiglide and about the Sofacare warranty.
We were very pleased with the service we received. We were pleasantly surprised with the great selection of sofas available at the Salisbury store.
I also appreciated the coffee I was offered .
15 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you were pleased with the service you received and that our team member was knowledgeable and helpful. We're happy you enjoyed the selection and the coffee!
Kind Regards,
Vanessa
DFS Customer Support
Important to help
Very helpful, friendly, polite young man. Explained all about everything very clearly.
15 February 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Great sales man very helpful didn’t…
Great sales man very helpful didn’t push us into making a decision came back next day and bought with him great service
15 February 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Such a fun and easy experience
Such a fun and easy experience. The man who helped me listened to what I wanted and showed me suggestions. Answered all my questions and gave lots of information. He was chatty, polite and very patient. He made sofa searching easy and simple.
4 February 2026
Reply from DFS Furniture - Salisbury
We're so happy to hear that you had a fun and easy experience! It's great to know that our team member listened to your needs and provided helpful information. Thank you for sharing your kind review.
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
25 January 2026
Reply from DFS Furniture - Salisbury
Good afternoon AJ,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Our sales advisor was very informative…
Our sales advisor was very informative and talked us through all our options step by step.
We felt that there was no pressure or hard sell which worked in DFS's favour, as a sale was made !!
8 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Neil,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Blonde ben amazing customer service…
Blonde ben amazing customer service really knowledgeable on the products and was very informative
7 February 2026
Reply from DFS Furniture - Salisbury
Good Morning,
We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very happy experiance
The lad that we delt with more was very friendley, helpful and gave us all the information we asked or needed, help us make sure we were making the right choice for us and didnt rush us. A credit to your store. The rest of the staff all were very friendley also.
7 February 2026
Reply from DFS Furniture - Salisbury
Good Morning Lauren,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Walked in
Walked in, found what we were looking for, the gentleman who assisted us was fantastic, what made our visit exceptional was that we purchased the ex-display to add to the items previously purchased at DFS 3 years ago.
5 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Cherie,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Jordan
DFS Customer Support
Teto and Charlotte were very helpfully…
Teto and Charlotte were very helpfully explained things very well and very welcoming
4 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you found our team helpful and welcoming.
Kind Regards,
Vanessa
DFS Customer Support
Show room well laid out (roomy)and the…
Show room well laid out (roomy)and the salesperson very knowledgeable and friendly
4 February 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely helpful guy that helped us.
Lovely helpful guy that helped us.. polite kind and honest. 10 out of 10
3 February 2026
Reply from DFS Furniture - Salisbury
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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