The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
Company replied
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Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives
Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2k reviews
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Great experience member of staff was…
Great experience member of staff was very accommodating
1 February 2026
Reply from DFS Furniture - Salisbury
We appreciate your positive feedback! We are so glad to hear that our staff was accommodating and that you had a great experience.
Kind Regards,
Vanessa
DFS Customer Support
Great service …
Helped by two lovely sales assistants Will and Ben. We’re happy to discuss our requirements and make suggestions. Transaction completed quickly and with all the information we needed.
1 February 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Not do as they promise
Had to order online as disability prevents me from visiting store I was unable to order fabric samples I posted feedback and customer services reached out and said they would send fabric samples nothing has been received
They talk the talk but fail to deliver very worried about my sofa’s now
31 January 2026
Unprompted review
Reply from DFS Furniture - Salisbury
Hi Gina,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
No hard selln
No hard sell and great customer service.
Mark helped us with all the questions ,we put to him.
31 January 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to share your review. We're happy to hear that our staff were helpful and provided great customer service.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to share your experience.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
We're glad you enjoyed your experience! Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service and knowledge
Although I already knew the furniture I wanted, Tito was my sales advisor and he was very helpful and went above and beyond to explain certain things that I wasn't aware of and broke everything down for me to understand. I appreciated his sense of humour and his knowledge. Great salesman! 😁
I would definitely recommend DFS Salisbury.
26 January 2026
Reply from DFS Furniture - Salisbury
We appreciate you sharing your experience and giving us a 5-star rating. We're happy to hear that our sales advisor was helpful and informative. Thank you for recommending our Salisbury store!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful unhurried staff
26 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and efficient
Very helpful and efficient in obtaining information on sofas and what after care was on offer for me.He also Provided advice on suitability of fabrics.
26 January 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The salesman Mark was first class
The salesman Mark was first class, put us at ease and extremely helpful. A credit to your company
26 January 2026
Reply from DFS Furniture - Salisbury
Good afternoon Tim,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful member of staff
Very helpful member of staff. Was there to answer questions but left us to choose.
25 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Mark who served us beginning to end was…
Mark who served us beginning to end was just fab. Wasn’t pushy, very helpful and truthful.
24 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Lovely sofas and great staff
The member of staff that helped us choose and order our sofa was very friendly and knowledgeable. I would highly recommend
24 January 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Allowed us to browse before…
Allowed us to browse before approaching, friendly/down to earth staff while having intricate knowledge of trends/fabrics/maintenance needs for all sofas I was interested in.
20 January 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Nice shopping experience I was taken through the all of…
I was taken through the all of information about everything and friendly shop sales people
23 January 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing service
Been meaning to buy a sofa for weeks now but I was too busy to go in store and choose one. With the sales on I didn't want to miss out so I had no choice but to do a video call for some expert help on the colours of the sofas I had in my basket. By luck I got the wonderful Tito assisting me. He was amazing, super professional, really patient and kind. He went through all the colours and textures I had in mind, talked me through it all without any rush and made the whole thing so easy. After weeks of stalling I finally picked the perfect one thanks to him. I’m sooo happy and truly grateful for his help!!
21 January 2026
Reply from DFS Furniture - Salisbury
Good morning Kayda,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Attentive helpful staff
11 January 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Jane,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were looked after very well today
We were looked after very well today. The sofa is so comfortable and we are very much looking forward to receiving our order.
21 January 2026
Reply from DFS Furniture - Salisbury
We appreciate you sharing your feedback. We're so glad you found a comfortable sofa and that you were well looked after. We hope you enjoy your order!
Kind Regards,
Vanessa
DFS Customer Support
The young lady was lovely who served…
The young lady was lovely who served me. Very helpful and knowledgeable. She was sorry about the extra cost for delivery charge which is high. Considering we only bought a 2 seat sofa.
20 January 2026
Reply from DFS Furniture - Salisbury
We're glad you enjoyed your experience and found our team member helpful. We appreciate your feedback regarding the delivery charge for your sofa. Thank you for your review.
Kind Regards,
Vanessa
DFS Customer Support
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