DFS Furniture - Stirling Reviews 

4,777
TrustScore 5 out of 5

4.9

Muirton Road, springkerse retail park, FK7 7TL Stirling, GB


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Rated 5 out of 5 stars

I was assisted by Alisha who was extremely helpful and informative. She was not pushy at all as she waited for a couple minutes to allow me to browse before approaching which I appreciated. After a sh... See more

Company replied

Rated 5 out of 5 stars

We had a brilliant experience in Stirling store with Lindsay and Heather. Heather spoke with us on Friday as we wanted to buy a couch that was too big for our space. She spoke through the options with... See more

Company replied

Rated 5 out of 5 stars

Visited 3 times, To choose the right suite..Georgia greeted us each visit with a friendly Hello and a smile, No pressure selling just great customer sevice . Georgia was really helpful pleasant and... See more

Company replied

Rated 5 out of 5 stars

From initially entering the store where I was welcomed by Steven, right through to making my purchase, I couldn't have been happier with everything. I decided just to pop in to try and get i... See more

Company replied


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 239 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom

  • 0333 999 9839

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(4,777)

96,066 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was assisted by Alisha who was…

I was assisted by Alisha who was extremely helpful and informative. She was not pushy at all as she waited for a couple minutes to allow me to browse before approaching which I appreciated. After a short chat where she explained all options and answered any questions I had I was able to make a selection and place my order. Overall great service.

6 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful when taking me through my…

Very helpful when taking me through my order and helping me understand all my options.

6 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Such an easy and seamless process

Such an easy and seamless process. Customer service was brilliant and went through everything we needed to know an answered any questions we had without any hesitation.

5 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Visited 3 times

Visited 3 times, To choose the right suite..Georgia greeted us each visit with a friendly Hello and a smile, No pressure selling just great customer sevice . Georgia was really helpful pleasant and knowledgeable of the products. Went out her way via email to help us with measurements even on her rest day.. we finally picked the right sofa after 3 visits we would have struggled without Georgia's Assisstance and patience so a massive thank you to Georgia. And DFS You have the right person doing a very good job.

5 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello Mr Marshall,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Georgia.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful phone order with Nick after…

Helpful phone order with Nick after dealing with Georgia in the Stirling branch.

4 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We were impessed by the effort put in…

We were impessed by the effort put in to finding the right couch tjat could fit.

27 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Ventura best cinema sofa on…

The Ventura is the best cinema sofa on the market. It is so well constructed and extremely comfortable. Georgia in the Stirling store was very helpful. She took the time to make sure I understood everything and was very clear and consise. She was a delight to deal with.

3 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff and very easy to purchase…

Helpful staff and very easy to purchase new sofas

2 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Friendly helpful staff who helped us…

Friendly helpful staff who helped us decide on what we could purchase and advised us on what choices were available to us on the various furniture options

1 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Happy experience

We were greeted by a smile and a very nice assistant who I think was called Heather very helpful and knowledgeable about the suite we were purchasing

2 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Heather met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Georgia the sales rep was brilliant so…

Georgia the sales rep was brilliant so helpful

1 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had such a lovely experience at the…

We had such a lovely experience at the DFS Stirling store. From the moment we walked in, we felt genuinely welcomed and looked after. The young lady who served us was absolutely fantastic she was friendly, approachable, patient, and incredibly knowledgeable. She took the time to answer all of our questions, gave us honest advice, and helped us find exactly the kind of couch we were looking for without ever making us feel pressured.

She really made what could have been a stressful decision feel easy and enjoyable. It’s not often you come across customer service like that, she is a real credit to the DFS Stirling team. We’d happily recommend DFS to anyone and will definitely be back in the future. Thank you for such a positive experience!

Kevin & Nicole

1 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Georgia was brilliant helping us find…

Georgia was brilliant helping us find what we wanted and get it all sorted. She was friendly and comfortable to talk to. Thanks!! Looking forward to our new sofa.
George

1 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Georgia met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Heather was super friendly and…

Heather was super friendly and knowledgeable. She was able to answer all the questions we had and made the whole experience stress free.

1 August 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Heather met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Felt we were able to get what we…

Felt we were able to get what we needed! Staff were lush, Ruiridh made us welcome and was super knowledgeable. Loved the tech that was able to help us see our sofa in our new house! Absolute game changer

23 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Went to store today tried all sofas…

Went to store today tried all sofas made a choice from expert advisor in shop. Came home and bought them.

30 July 2026
DFS Furniture - Stirling logo

Reply from DFS Furniture - Stirling

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

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