DFS Furniture - Warrington Reviews 

4,379
TrustScore 5 out of 5

4.9

Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB


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Rated 5 out of 5 stars

My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more

Company replied

Rated 5 out of 5 stars

We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience at DFS from start to finish. The whole process was so relaxed, stress-free and enjoyable. Sam, who looked after me, was absolutely brilliant. Friendly, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Mike was really helpful and sorted us a good deal on the ex display couch that we were after. He was friendly, approachable and responsive. A positive transaction all around.

Company replied


Company details

  1. #13 of 397 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 239 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom

  • 0333 999 9778

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,379)

95,883 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Coffee, Great Service, Great Sofa!

I had such a lovely experience at DFS from start to finish. The whole process was so relaxed, stress-free and enjoyable. Sam, who looked after me, was absolutely brilliant. Friendly, knowledgeable, patient and never once made me feel pressured. He took the time to answer all of my questions and helped me find the perfect sofa without any hard sell.

The complimentary coffee was a really nice touch too (and surprisingly delicious!).

Fantastic customer service, a great showroom and a genuinely enjoyable experience.

Thanks again to Sam for making everything so easy. I’d definitely recommend DFS and will happily shop there again! ⭐⭐⭐⭐⭐

2 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sam met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, not being hassled whilst browsing is a big thing for me. Sales person was very knowledgeable.
Definitely recommend.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa

Excellent service

2 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Cathy the store representative was so…

Cathy the store representative was so helpful and friendly, we decided to buy the sofa there and then, rather than shopping around.

1 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Straight forward process,excellent…

Straight forward process,excellent customer service from your staff who helped us and everything explained very clearly.

1 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

High standard service family friendly

Cathy was excellent from start to finish. Listened to our needs and was very flexible in her approach. Cathy was accommodating and approachable to the whole family. Cathy was very knowledgeable and gave honest, open sound advice. Thank you

1 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Plenty of choice in store

Cathy was very nice to deal with there was plenty of choice in the store to pick from

1 August 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I would highly recommend this store

I would highly recommend this store
Walked in and greeted by Sam
He asked did we require any help yet ?
Didn't push us.
We described what we where looking for and he understood extremely well
Spent lots of time with us helping and explaining the sofas
He made us a nice drink and helped us thoroughly thoughout our visit

We left buying a sofa, pouffe and side tables

Sam is a credit to DFS we would highly recommend the store and Sam should get a bonus asap

30 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Truffle

All done very efficiently by Dan

30 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Dan is an excellent sales advisor!

I bought a 2x 2 seater sofas today and I have to say I was very impressed and satisfied with the level of help offered by Dan the sales advisor. He was very knowledgeable on all the products, helpful, friendly and did not try to push a sale onto us, his advice was to take our time and make sure that the product was the right one for us.

Thank you Dan, I would highly recommend people to ask for you in person when they visit the Warrington store. 5 stars isn’t enough!

30 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dan met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dan was fantastic

Dan was fantastic

29 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Harlan sofas , stylish and chic

Just had delivery of our Harlan sofas, 3 and 2 seaters.
Very pleased with the quality , colour and design.
Makes the lounge look like a new room.
Special thanks to Cathy ( Riverside Warrington) for her excellent and professional advice throughout the process.
Happy customers !

28 July 2026
Unprompted review
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Our sales assistant was lovely and…

Our sales assistant was lovely and talked us through everything, did not feal pressured into making a purchase.

11 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Cathy was absolutely brilliant

Cathy was absolutely brilliant. Very attentive. Very knowledgeable about the product my husband and i were interested in.
She must be a valuable member of staff.

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Cathy was most helpful Left us to…

Cathy was most helpful Left us to decide and try different ones and only too pleased us with very good advice She was very helpful and ready to answer any questions we put to her

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff are always very helpful just like…

Staff are always very helpful just like the staff member who took time with us today

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I was dealt with by Catherine

I was dealt with by Catherine, who was so lovely, I never felt pressured, she took her time and went through everything with me, she was very clear and we had a lovely chat, and made sure I was happy with everything, thank you so much Catherine, she also dealt with my sister aswell and was very patient, I would definitely recommend going there

27 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very happy. Without being rushed.

After a few weekends of looking and re-looking. We finally made a decision. All the staff were absolutely great. In particular Mike. We feel reassured that we made the right decision without being rushed. Thank you all.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Dee,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Cathy who served us today was great

Cathy who served us today was great, explained everything thoroughly, would highly recommend

27 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Neil,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I didn't catch the young ladies name

I didn't catch the young ladies name, but she was really helpful and had a genuine desire to assist. The furniture is high quality too.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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