DFS Furniture - Warrington Reviews 

4,388
TrustScore 5 out of 5

4.9

Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more

Company replied

Rated 5 out of 5 stars

Michael in the Warrington store was helpful, identifying the ranges that might suit my needs. Julia on the telephone was very helpful, explaining the various insurance options and delivery timescale... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with my experience with DFS. I went into the shop with an idea of what I wanted after looking on the website but I realised when I was shown a sofa bed that it was not suitable for... See more

Rated 5 out of 5 stars

We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more

Company replied


Company details

  1. #14 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 242 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom

  • 0333 999 9778

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,388)

96,596 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our sales assistant was lovely and…

Our sales assistant was lovely and talked us through everything, did not feal pressured into making a purchase.

11 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Cathy was absolutely brilliant

Cathy was absolutely brilliant. Very attentive. Very knowledgeable about the product my husband and i were interested in.
She must be a valuable member of staff.

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Cathy was most helpful Left us to…

Cathy was most helpful Left us to decide and try different ones and only too pleased us with very good advice She was very helpful and ready to answer any questions we put to her

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff are always very helpful just like…

Staff are always very helpful just like the staff member who took time with us today

28 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I was dealt with by Catherine

I was dealt with by Catherine, who was so lovely, I never felt pressured, she took her time and went through everything with me, she was very clear and we had a lovely chat, and made sure I was happy with everything, thank you so much Catherine, she also dealt with my sister aswell and was very patient, I would definitely recommend going there

27 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very happy. Without being rushed.

After a few weekends of looking and re-looking. We finally made a decision. All the staff were absolutely great. In particular Mike. We feel reassured that we made the right decision without being rushed. Thank you all.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Dee,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Cathy who served us today was great

Cathy who served us today was great, explained everything thoroughly, would highly recommend

27 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Neil,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I didn't catch the young ladies name

I didn't catch the young ladies name, but she was really helpful and had a genuine desire to assist. The furniture is high quality too.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful with everything I needed…

Very helpful with everything I needed to know thanks

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick and easy ordering service

Quick and easy ordering service, all staff attentive and knowledgeable.

26 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS Warrington store

Good customer service, staff very helpful and knowledgeable

25 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great deal with Sam

Great deal with Sam

25 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dan served us in Warrington branch

Dan served us in Warrington branch. He was very informative and easy to talk to, very friendly and pleasant.

25 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Dan.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very easy to choose and buy the items…

Very easy to choose and buy the items we wanted. Staff very helpful and polite

17 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Steve,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mike

Mike, the sales person was very patient and helpful. Not pushy which I really appreciate.

23 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your lovely review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sam who dealt with us today at DFS…

Sam who dealt with us today at DFS Warrington I can only he is an absolute credit to your company and the help he gave us today along with his hospitable service with coffees and relaxed manner truly made myself and my partner feel so comfortable and at ease. I’ve never had service so unbelievably amazing from start to finish, and made he made us laugh as well honestly top quality service!! All we can say is a massive thank you from the bottom of hearts Sam.

23 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Michael Warrington

We had an absolutely fantastic experience at DFS Warrington, and it was all thanks to Michael. From the moment we walked into the store, he was friendly, approachable, and incredibly knowledgeable. He took the time to understand exactly what we were looking for and guided us through the different options without ever making us feel pressured.

Michael's product knowledge was excellent, and he explained everything clearly, making it easy for us to choose the perfect sofa. He was patient, professional, and genuinely cared about helping us find the right fit for our home rather than just making a sale.

Customer service like this is hard to find, and Michael went above and beyond to make the whole process enjoyable and stress-free. He is a real credit to the DFS Warrington team, and we wouldn't hesitate to recommend him to anyone looking for great advice and exceptional service.

Thank you, Michael, for making our experience such a positive one. We'll definitely be recommending both you and DFS Warrington to our friends and family!

21 July 2026
Unprompted review
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Dan was really professional helpful

Dan was really professional helpful, knowledgeable, friendly and sorted out my order quickly with ease and lots of useful information. Would definitely go to him & DDS again (2nd time used in 4 years).
Can’t wait to receive my made to order sofa!

22 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look