DHL Express Ireland Reviews 

Absolutely a disgrace of a company. They make up there own custom charges . Exact same packages that arrived with custom charges , 1 was 22 euro next 27 euro for exact same package. Packages never arrive when they say ,. And there is times when DHL clame they there was no at home when not bothered to deliver a package . They are the only courier company that make up custom charges on top of delivery charges. Disgraceful company stay away if possible.

RE PORTSMOUTH DEPO .On the delivery box it saids if not in .Leave by Dustbin if not in. Did the Driver that NO HE BRING THE BOX BACK THE DEPO PORTMOUTH this happened 5 TIMES in 8 days. I live in Southampton. With DHL U have change your day to sue these PEOPLE . Because they cant follow simple instructions DHL SHOULD MEAN DILIVERYING HEL

i can sincerely say avoid at all costs. i was in hurry for part for nct. lets just say the parcel was out for delivery and some how ended up going backwards, and yes i mean backwards. Painful experience

All I can say is avoid DHL
Package was delivered to wrong address and signed by driver and posted on eBay as delivered to correct recipient . I accept that errors happen but awful customer service ! Only for PayPal stepped in be disaster

Constantly messing up deliveries for business orders and personal orders. I paid the most expensive shipping option with a company for 2-3 day delivery as I needed it for a birthday gift. DHL happen to do a "random" customs check on this order AFTER I had received the "Out for delivery" text, and here I am 5 days later still with no delivery and no updates. On top of that trying to get a hold of customer service I'd be better of trying to find the end of a rainbow. Typing my customs number into the automated message I had to type it 5 times before it was correctly recognised and I was passed onto a customer service agent, who then had to forward me to someone else, and then I still had no definitive answer of what was happening with my delivery.

Worst service ever. I was expecting a delivery this morning, was in ALL morning, no one called but got two texts to say DHL had tried to deliver my package but "no one answered ' Totally put off ever ordering from any company using DHL.

I ordered a package from Japan to Ireland. Everything was smooth sailing until my package arrived at the Dublin sorting facility. It was supposed to be delivered on the 11/04, all due taxes paid but I arranged for it to be delivered on the 15/04 instead. So the day came, parcel didn't arrive and nobody contacted me for whatever reason it was held. The tracking site was really useless, the estimated/agreed date was suddenly gone and there'd be no way to phone in on anyone to do an enquiry. Called in customer support the next day, and all they said was a mistake in scanning occured and it was tagged as "return to sender". I asked the guy about what went wrong and just told me that it was internal. So he arranged for it to be delivered if there would be no issues the next day, like what would be the issue then? The package is just an old retro console that I purchased from the other side of the world and it was customs cleared already. I really hate people just brushing off the fact that yes, we availed of their services to deliver our parcels in lieu with our convenience only for them to delay it with no proper explanation or not being apologetic about it. Still waiting for my package to arrive tomorrow as to what the customer support guy has promised.

Booked for my phone to be collected from my house as I had to ship it off to be repaired. The website only allowed for a time slot of 13:30 to 15:30, so I had to leave college early and missed lectures.

Rang the customer centre at 15:45 thinking the driver was delayed, but she informed me the driver arrived at 11:00 and there was nobody home, the driver hadn't even rang me.
The woman told me the time slots were a rough estimate and he was too busy to return, but said I could book it in again tomorrow but the driver could arrive any time during the day.

Absolutely ridiculous!!! offered me no solution and asked what do I want her to do?? Joke of a system, why bother having time slots if they don't adhere to them. People have to work and cant be waiting all day for a collection.

EVERYTHING- EXPRESS DELIVERY?????????
WAITED 2 WEEKS ON A WALKING STICK
NOT CONSIDERED AN URGENT ITEM TO THEM
SENT €36.53 BILL~ ON €35 ITEM !!!!!!!!!!!!!!!!!!!!!
WAS HUNG UP ON TWICE
€12 WORTH OF PHONE CREDIT
BILLED FOR HOLDING CHARGES??????????

They texted me yesterday to inform me that an item of furniture would be delivered today between 8am and 3pm. The driver would contact me up to thirty minutes before delivery. I remained at home all day and heard nothing from them. No reply to my text requesting information. I still await the item, for which I paid on 18 March and I have contacted the company from whom I ordered it.
On a previous occasion my package from Apple (which I should have signed for) was delivered to the local post office, which is a 3k journey from my house.
I wish I could give negative stars.
Update:
I just had a call from the firm who sub-contracted the delivery and I can confirm that DHL lied and told them it had been delivered. Based on past experience, they probably left it in a tree near my house. It’s annoying enough to have remained at home all day without having to deal with untruths!

10 Days ago my phone was handed into a DHL office for delivery at $105. Despite the phone being old I was charged €37 duty. I was told the quickest way to get my (work) phone was to pay the duty and I could claim it back through DHL, I did as advised. When I went about claiming the duty back, having put together the documentation required, I was informed there would be a charge by DHL of €20 for processing my claim. I'm still waiting for my phone and was told they can't give me an exact delivery date. What a disaster!

Delivery driver was terrible!!! Saw the delivery guy from my window just look at my door, didn't attempt to knock, ring the bell or call me on my phone! He simply looked at my door and walked away. By the time I had gotten my shoes on and went out there the van had disappeared!
Rang customer service and they said he was too busy to come back, I would have been absolutely grand if this was my fault and I actually missed the delivery, but it wasn't, I saw the guy just walk away.

Absolutely worst delivery serice

Received a text message saying it would be delivered between 8 and 3 o’clock surprise surprise nothing so ring the company I ordered from next day and they get in contact with them as any number I rang for dhl gave me a number that wouldn’t answer either day and then they say it would be delivered the following week an absolute joke why send a text message confirming delivery to not actually deliver would avoid at all costs will not be ordering from said company again either when order was actually placed over 4 weeks ago

Dear God people heed the warning DHL are to be avoided are all costs . Dreadful service . dreadfully ignorant customer care . I have decided I will not purchase from any company or individual who uses DHL . I will insist on regular post or DPD . I want nothing to do with DHL , the stress is just not worth it . So please save yourself the stress and disappointment , use an alternative company . I gave 1 star because in order to write the review I had to give a at least one star , real rating is minus a thousand .

I got an email owing of 207euros for customs duty, I called them they reduced to 42 euros and told me wait for a revised email - to get this I had to call them three times and remind them to send me an email. I get an email I see the revised bill says 122euros, again I had to call, they gave me finance team numbers, If I call the finance team customer service, they said they are in the "meeting", call me an hour later. I call them back I had to wait for a call to be diverted, a man pic up "Chris" he was so rude, he made me cry, he straight up said, I have reduced so much from the actual, if you want you can take or we can send it back to India for free of cost, Me being calm I requested him three times to explain him why I charged more in a simpler way, instead of explaining me the actual senerio, he straight up again said, if you want you can pay or leave it here. I asked him gently again to know the story what's the different in my last shipment and new, because it is from the same sender, same weight and I paid only 20 euros. This time I ended up paying 122 euros. I dont understand under what circumstances they deduced the 80euros from the actual, I was so scared to ask anything to him and he hung up the call. This is not good example. Have never come across this kind of rude customer care service.

If there was a 0 option here I would choose it!This company is completely incompetent !I ordered a dress from the UK to Ireland in ample time for my son’s confirmation!when I went to track the delivery 10days later it said it was still in the UK!
Don’t run a business if you can provide the service

Very bad service DHL
I was waiting for delivery from CELINE, driver just called on phone and send me message, I was outside house and couldn’t miss him if he call to house!!
I did read reviews here and I see a lot customers have the same problem!!
I just don’t understand why so expensive company like CELINE use DHL delivery service!!

I never leave bad reviews but here I am. A very very long story short. Told parcel delivered and a very very blurry picture of parcel on top my post box. Was home 2 hours later and gone. Won't cover it im out over 200 euro of items. My word vs them and I lost. I really hope the driver didn't take it but I can't help think that. I never had issues in my area. I look forward to great driver personally next time I get them.

I booked DHL express on 29/02/2024 to urgently get a laptop to my son living in Spain. I completed the online form, paid €135 and was told the laptop would be picked up between 11am and 1pm for next day delivery. The DHL driver arrived at 11am and I was impressed. I had theDHL stickers attached to the package as well as handwriting the address. My mobile number was given as well as my sons.
At 3pm on 1/03/2024 I got an email saying the package couldn’t be delivered due to insufficient address . Apparently the number of the apartment was missing… there is only 4 apartments in the building. Instead of phoning me or my son the driver took off. Trying to find a number to call was difficult, the Irish side couldn’t help but said drivers are not obligated to call customers… I would have thought for €135 they should be! Then my son had to get onto DHL in Spain only to find he won’t get the laptop until Monday and has to get a bus to collect it from a depot. He should have had it today and needs it for work. Drivers should at least phone the customer once when express delivery is paid for. I’ll be using a different courier service in future

Got my package back without the help of this crowd