DHL Express Ireland Reviews 

Did not notify us that they would be changing the time of pick up, terrible.Took a morning off work.

0 stars
is, without a doubt, the worst shipping company I have ever dealt with.

I shipped a 12 kg box containing my personal belongings, clothing, shoes, and bags from Bali to Ireland after moving home from Australia. My luggage was already overweight, and I had paid excessive baggage fees at the airport, so I decided to use DHL to avoid paying even more.

When I visited the DHL office in Bali, I was told that Express shipping was the only service available and that my parcel would arrive within 3–5 days. Because of this, I was happy to pay €331 for what I believed would be a fast, reliable service.

Instead, my shipment took 22 days to arrive.

I spent over an hour in the DHL office carefully completing all of the required customs paperwork, only to be contacted three days later and told I had been given the wrong forms and needed to complete everything again. I did exactly what was asked, yet my parcel still went nowhere.

After returning home, my tracking barely updated. I phoned DHL every single weekday for over a week trying to find out what was happening. Every day I was told the exact same thing—that my parcel was “going through customs,” would be cleared shortly, and that I should expect delivery the following day. This never happened. I was repeatedly given false expectations and inaccurate information.

When I submitted a formal complaint, DHL acknowledged that this was “a very rare case” and apologised for what had happened. However, despite admitting that my experience was far from normal, they still refused to offer any form of refund or compensation.

Finally, after 21 days, I received a customs payment request. I paid the charge immediately, and my parcel was delivered the very next day. Throughout the entire process, DHL continually blamed customs for the delay, yet their own communication was inconsistent, misleading, and incredibly unhelpful.

What disappointed me most wasn’t just the delay—it was the poor customer service. I was repeatedly told things that turned out to be untrue, given no clear updates, and shown very little empathy despite paying a premium price for an express service that took over three weeks.

I paid €331 for a service advertised as taking 3–5 days. Receiving my parcel 22 days later is simply unacceptable. DHL has completely lost my trust, and I will never use them again. I would strongly encourage anyone considering DHL to look at other shipping companies before trusting them with an important shipment.

I received a notification at 8:00 AM confirming that my package would be delivered that day. Based on that, I cancelled all of my appointments and stayed home waiting for the delivery.

At 5:14 PM, I received a message claiming that a delivery attempt had been made and that nobody was home. This is simply false. Nobody rang the doorbell, nobody called me, and nobody made any attempt to contact me.

I then contacted customer service, which was completely unhelpful and offered no solution. I tried to reschedule the delivery, but now I have to reorganize my schedule all over again because of DHL's failure to perform the service they promised.

Marking a delivery as "recipient not at home" without making any real attempt to deliver is unacceptable. I wasted an entire day waiting for a package that was never even brought to my door.

This has been an extremely frustrating experience and reflects very poorly on DHL's reliability and customer service.

Incompetent service
Professional delivery service unable to read Eircodes. Suitcase sent from Perth, Australia to Dublin. Arrives on time to Dublin but DHL unable to read an Eircode and deliver to the correct address in Dublin. No point in contacting their customer service department - You get no satisfactory replay. Only excuse human error!!! Why are most of their reviews 1 star ?? Embarrassing for a professional delivery company.

A simple product exchange takes about a month?!I am extremely disappointed with DHL's service within the EU. They are shipping slower than a snail, which is absolutely ridiculous in this day and age. I am currently trying to return a defective product, and due to their incredibly slow pace, I have to wait weeks just for the package to arrive.
.Unfortunately, I had no choice but to use them because the online store provided a prepaid DHL return label. One thing is certain: I will never shop at an online store that uses DHL for shipping ever again.

Every single time an order is delivered with DHL there is an issue and it's late, always blames the customer - called no answer, no one home etc.. despite taking time off work to sign for important deliveries. No response from help centre. This is 4/4 on delivery issues this year.

Had my package for 4 days at their Irish depot before they sent it out for delivery a full day after they were supposed to deliver it. Now I'm stuck at home waiting for their delayed delivery. Extremely poor service.

I just had a "customer service" agent shout down the phone at me about my item. First he took the tracking number down wrong, then shouted it back to me, then repeadedly shouted down the phone at me about contacting the seller, which I told him I had done. Sounded like the guy was sitting outside on his phone. What a joke of a company.

Worst experience ever. Sent very important document with them. I was told 3 days it would be delivered. 11 days and the stress it caused. Never ever again

Had my package for 3 days at their Irish depot before they sent it out for delivery a full day after they were supposed to deliver it. Now I'm stuck at home waiting for their delayed delivery. Extremely poor service.

DHL were supposed to get a signed delivery whilst delivering my package which was very expensive sports equipment however the driver thought it acceptable to throw it over my gate ! Didn’t even bother to ring the doorbell or knock just left it there and drove off. Got a call from “John” in the complaints department who said “sorry about that” and left it at that. Got quite rude on the phone when asked is all your going to offer is a “sorry” no refund of delivery etc. I’d think twice if any business are thinking of using DHL to deliver their goods as they think it’s grand to throw delicate and expensive items over a gate!

Another failed delivery and no communication. Shocking customer care from this incompetent outfit.

dhl drlievered my boccia ball which was missing from theset i ordered

Geraldine went over and above to help deal with my query. She was so mannerly and a pleasure to deal with. She is a very valuable asset to DHL.

In agreement with most comments here, DHL are a joke. Their lackluster, lazy and semi-lucrative European Express option is a farce. It cost me close to 75 euro for a small sized delivery from Austria to here. Originally the tracking stated delivery by end of next day, however when that deadline was missed, the tracking was literally changed by exactly 24hrs. A total joke. Took screenshots to complain and it wasn't taken seriously at all. Even when the package arrived in Ireland, the driver said he couldn't find the address (was clearly labelled, eircode and all) and had to collect at post office. As it was the Friday of a Bank Holiday weekend, the tracking changed to the Tuesday. I had to ring DHL Express to essentially plead with them to make the delivery available for collection that day or Saturday. Customer service deemed it acceptable for a 5 day turnaround on a premium courier service, and after much near begging, eventually was able to collect at post office. Their lack of accountability and sheer flippant attitude was aggravating. Business owners should really consider reevaluating the BS this company sells. Less time creating pretty websites and maybe more investment in customer satisfaction and actionable delivery times as advertised.

Absolutely the worst Delivery service Ever!! Sat in all day and they Never Rang my phone or buzzer for delivery but said delivery was attempted.
Shocking Service

The worst postal experience ever, from start until (still not) finish, the service has been terrible.

To start I dropped a high value package in to my local collection point to send for repairs. Label was scanned and I recieved the email stating DHL were on the case. 2 days later I was on the same post office and was told my package was still there. Rang customer service gave my way number but was told it was never scanned. After talking to a manager they found my case and took another day to collect the package. On the return leg to me I have now had 4 missed deliveries. After raising a formal complaint I have been told it is getting scanned but driver has been taking it back off the van. Saturday delivery was kindly arranged with the manager saying it will be with me.....nope. pulling my hair out with this!!!

I was dealing with Robert Mckenna but after two emails, he refuses to respond to me.

Very unhappy with the delivery and feedback to my concerns after

I wonder why I use DHL for my business in New York

I have never had a problem with this company and in my house we are on first name terms with our delivery giy

★☆☆☆☆

I was at home waiting for my parcel all day. DHL marked the shipment as "Delivery attempted but no response at Consignee address", but nobody called my phone and nobody rang my doorbell/intercom.

The delivery attempt recorded in the tracking information does not reflect what actually happened. I stayed at home specifically to receive this parcel and was extremely disappointed to see a failed delivery status without any contact from the driver.

Poor communication and poor customer service. I expect DHL to investigate this matter and ensure that deliveries are actually attempted before updating the tracking status.