DHL Express Ireland Reviews 

Ordered a phone got it days late dumped on the door step it was not opened it was sent back could not put work or personal items on it after it being Mia now seller is refusing to refund as they claim it’s broken and there delaying another package I had on the way in German with no explanation for days police have been contacted …just got told by an extremely rude man it would be here next week which by that time I’ll be out of the return period costing me over €1000

Their customer service is not there for the customers.

Ordered a phone online for 170 quid they delivered to wrong address and who ever they handed it to signed for it now i cant get hold of anyone to sort this out 170quid gone and cant get any help from them pure useless

Fantastic service from DHL AS USUAL. A lovely woman delivers to us and she’s always really nice . great to have a company you can rely and trust and a great delivery driver aswell. 5*****

The courier was very polite and gave eye contact and addressed me by my christian name.
I ordered my product from Italy, in just 2 days it arrived promptly at 10.32 this morning, all present and correct.
Thank you DHL for your excellent pleasant service.

With kind regards,

Mary Sheehan.

I have to say DHL
customer service is absolutely great to deal with. Agents always so helpful and polite. Considering so many other delivery companies don’t have a contact phone number it’s great to deal with an Irish Human agent.

Can’t stand such blatant lies. Was in the house all day, by the window in the living room overlooking the cul de sac we live in. Called customer service after online status claimed driver wasn’t able to access premises makes absolutely zero sense (undated cul de sac made up of semi-detached houses). They claimed that driver isn’t responding and that I’ll have to wait till Monday for delivery.

I will never advise anyone to use DHL , they will collect parcel and charge posting ,customs and charge extra custom to the receiver , and the customs they will charge will be more that the price of the goods

Horrible customer service. Feels like I was speaking with machine. Guy kept on saying ANYTHING ELSE CAN I HELP WITH quickly answered my question and during our 3 minute conversation he asked me about 5 times ANYTHING ELSE CAN I HELP WITH. Yees! Listen to the questions first and stop asking like machine.

I have paid £48 for a secure delivery of my passport from the UK. To day I have found the passport left on the door step unprotected, for any passers-by to take it. I can only give u 1 out of 10 for a very poor service.

Terrible and deeply frustrating experience. My fertility blood test was meant to be collected on the same day, yet it simply wasn’t. I called multiple times and was repeatedly assured that it would be picked up that day, but no collection ever took place. In the end, I had no choice but to travel to Dublin Airport and deliver the sample in person myself. This caused unnecessary stress and inconvenience during what is already a sensitive process.

Slowest courier of them all! If i'm buying something and DHL is the courier I will avoid buying, thats how bad they are.

I would 100% go back to dhl ! The delivery driver Donald was amazing and even rang to let us know that our package was delivered !! Lovely man

Last two deliveries had issues, one was shipped in a wooden box - one side was completely smashed.
Looked like a forklift went through it.

The last delivery didnt bother to call the number on the documents - or the phone number clearly printed on the door intercom.

Dreadful

Can’t seem to keep to their delivery times, estimate delivery was 9th April which is today it’s now 22:20 and when I check my tracker it shows it’s in a different country all together

Parcel never picked up from parcel locker with company stating locker was empty but when I reached out to the parcel locker company the parcel was still there waiting for pickup.

Can't trust a company whose driver's claim attempted delivery when I WHF, very poor service. Avoid using DHL in future.

Terribly bad service. I stayed home all day waiting for a delivery that never came only to check my delivery status then discovered it has been delivered to where exactly I do not know. This is a parcel that requires signature. I have checked round my house nothing. Nothing around my neighbourhood either. So disappointed with this service honestly. What a terrible service. Still have no clue as to where my delivery went and no photo to prove it was actually delivered.

I sent a document to my daughter in Venezuela through the Irish post office and was told it would take 4 business days to reach her. When it didn’t arrive to her address within 5 days. She called the head office in Caracas to be told that the 4 day delivery was only to their office in Caracas and that she was responsible to collect it from their office which is a 10hour drive away. I paid 55€ for this! I am disgusted at the service and will never use them again 😡

Terrible service. Completely wrong eircode put on address by DHL, I was told by customer service that if they don't know it, they pick any. Package needed to be signed for as it was an important document. Eircode used was for a derelict property. Spoke to customer service twice to add my correct eircode and was assured the courier would see it. Got notification it was delivered. It was not. The proof of signature was just lines. Still waiting to hear where it was left but I was told they need to investigate as the courier said it was delivered. Absolutely appalling and customer service re failed delivery is terrible. I will delete this if I get a satisfactory reply but it's looking doubtful. AVOID if possible.