DHL Express Ireland Reviews 

Received my package which had been ripped open and resealed with DHL tape. The contents of parcel was completely different to what I had ordered and not even something available on the website o ordered off of so my package had been switched out. Rang DHL and they were no help and avoided even giving me an apologise even though it’s DHL’s fault

Had a parcel from America that was sent with DHL, the tracking number provided was a DHL tracking number. Saturday morning, the DHL tracking showed that it was "out for delivery." I was home all day, but nobody came. Later that day I got an email saying delivery was attempted but they'd try again the next business day. Checked the tracking on Monday morning, and it was marked as undeliverable, returned to sender. I triple-checked and the address was correct, so there shouldn't have been any problem.

So, I rang DHL customer service to ask why it was sent back, why they say they weren't able to deliver it. The support agent was extremely rude, absolutely refused to answer my question or give me any information at all, and told me I would have to ask the seller. I pointed out that that doesn't make sense, the seller was not the one who couldn't deliver it, DHL was, why would they be the one with the answer to that question? He decided the appropriate response to that was to raise his voice, again refusing to give me any answers, and then hang up on me.

I found the email form for making complaints about customer service, and sent a message to Mike Farrell, the DHL Ireland Managing Director, asking again why my parcel was sent back, and also making him aware of the way the agent representing them had treated me.

The response only said, DHL doesn't cover deliveries for DHL Express, AN Post does. No further information, And absolutely no apology or even acknowledgement of the unacceptable treatment of their customer service agent.

I asked again, do they really have nothing to say about how their agent treated me? They only repeated that An Post covers the deliveries, not DHL, still no acknowledgement that how their agent spoke to me was not ok. I will be avoiding any company that ships with DHL going forward. I don't care if the deliveries go smoothly when they are delivering them themselves; having a representative who raises his voice and hangs up on someone who has a valid question, and not doing anything about it, is not the sort of business I will have anything to do with.

Oh, and in the end, An Post did deliver it, today. So even DHL marking it in their tracking as "undeliverable, returned to sender" was a lie. This all could have been avoided if DHL hadn't incorrectly marked it that way, and if the initial agent had been up-front with me that An Post was handling it, not DHL.

Greedy company. DPD wipes the floor with them.

I order a package in Mister Running, and went to collect to Anpost. Until you don't sign they don't give you the parcel. Immediately as I got it it feel the weight very light, I opened on the office post and package was empty. I went straight to complain to the officer but they told me they can't do anything. In more than 25 years ordering online not even once I experience this, however is the thief should be very embarrassed. I understand you can't control all the hands that are passing. But I demand immediate solution for this or i will ro full to expose this story. Super disappointed.

Delivered to a neighbour but failed to mention which one (in a large housing estate)! Spent 30 mins on hold to get through to someone on the phone who advised they would contact the depot to look into this and never heard back.

The worst service ever!! I was supposed to get my delivery today. I called the customer service to ensure that I was getting my delivery. They contacted the Cork office and said that I would be getting my delivery today. However I got a message a hour after saying that I wasn’t at home so they couldn’t deliver. I was literally waiting for the delivery all day!! It’s ridiculous and disrespectful!! The same thing happened last year, delivery guy gave my iPhone to someone else and realised after few hours and got my phone back from him and brought to me. In the meantime, That guy opened the box and used my phone!! I don’t know where to complain since they still haven't changed their delivery staff and now after a year, still giving a terrible service.

Terrible experience

If I had the option for 0 stars that’s what I would give! Ordered and iPad worth €569 and was getting it delivered by DHL. Got an email to say it was delivered to my house and when I got home I was told that nobody had taken it in. When I checked the signature for who had signed for it, it was a house not even near my own home, it had been delivered to a different address away from my home even though the address and eircode were clearly marked on the box! So I had to go and collect the iPad from the other address myself and luckily I got it back easily. Such bad service

Ridiculously long delivery time. Constant delays, tracking page wouldn't update for many business days, delayed my entire original order. No customer service to contact directly.

Driver made no attempt to deliver. Items never made it to.me in Sligo

Marcus The Driver
Was so polite on the phone
Started my morning off to a good start. Delivered with care

Never received an item ordered from B&Q way back in Sept, DHL are holding customers items from above store as they are in a dispute with the store. Very spiteful. And will never use them again on a personal basis.

DHL DISASTER>>>Ordered from B&Q the 7th Oct to be delivered on the 10th by DHL.
Still waiting on the 27th Oct and cannot get through to DHL ( they wont answer!!!!!)
Clearly an issue and we the punters are the ones suffering.
Now waiting for B&Q to hopefully sort it out sooooon.

Awaiting a delivery from China. I have the tracking number but there is only one notification about when DHL received it. The tracking system is appalling, appearing in German and frankly goddamned useless. All this from a country that designed the first successful rockets. Jesus wept!

Shipment tracking: 2315651914
DHL delivered this yesterday, to the wrong postal code, wrong house, and left it sitting by the roadside in the rain. That house is a vacation home, rarely occupied, with visibly padlocked gates. The postal code was clearly labelled. There is no excuse for not checking.
Packaging was soaked, falling apart, and punctured.
Totally unsatisfactory.

NEVER EVER USE A TRANSFER WITH THE SERVICE OF THE AGENT - AN POST.
DHL HAS 0 IMPACT OR WHATSOEVER IF ITS LOST
THEY ONLY COUNTING YOUR MONEY - THAT'S IT.

They didn't deserve even one star.
This is a second time that I wait for my parcel.
I didn't get it.
They want me to charge some additional charges because they don't do their job properly.
If they only call me and tell me when they coming,I would wait outside, because nobody can enter my building without fob.I don't recommend their "service"to anyone.

While I understand the whole Brexit issue is completely out of DHL,s hands and they just add the VAT and taxes they are told, adding €14.60 administration fee from DHL to pay those fee's is just taking advantage of the situation. Thats basically profiteering folks.
Your a delivery company, you get paid to deliver the goods and processing them is part of that.
Adding a massive fee of €14 euro on a item worth €60 just to send a notification to the client that VAT is due is outrageous!!
Its bad enough we get hammered on delivery fee, VAT & Duty but now DHL pop on another "administration " fee of €14!!!!
Outrageous and it's the last time you will catch me out on this.

You'd be quicker walking to Germany to collect the parcel.
Eta 8 days from Germany to Ireland

Terrible experience with DHL. My package never arrived, the photo they shared isn’t my address, and I never signed for anything — yet they closed my complaint, claiming it was resolved. No follow-up, no accountability, no customer care at all.