DHL Express Ireland Reviews 

Horrible they robbed my package and nobody take responsibility o try to solve anything….. totally disappointed warning

This Company is a joke. Non-existent customer service. The lack of communication is disgraceful. If you use DHL, I will not make any purchases from you in future.

If I can leave 0 star I would have.
It’s very disgraceful to deal with this company. Since July this company has been sending my order to the wrong country, 2X already. How can a parcel which is to be delivered to ireland end up in Germany, 2X and address is not wrong either.
Costumer service incompetence to deal with them, no one is ready to resolve the issue and get my package to me 😡😡😡😡😡😡.

DHL broke my parcel last time.
The website never provides accurate updates.
They promise to deliver on a specific date, but they never follow through, wasting our time.
Worst delivery company ever!

Woeful service. Have been waiting 2 weeks for a delivery. On 3 different days notified of a delivery which has still not arrived. I have asked B and Q for my money back

Paid 37 Sterling (nearly 43 euro) for express/on demand delivery. Paid another 14.50 euro to them for handling fees (import). Item expected Friday 12th. Sat in all day waiting, just after 4pm got an email to say they couldn't deliver it as my address was wrong. Had little option but to click the change address link, checked the address and it was correct. This generated a new delivery date of Monday 15th.
Rang customers services straight away, they tried to call the driver, his phone was switched off. Looks like he decided to have an early finish!
Customer services checked the address and agreed it was the right one they had and said the driver should not have scanned it as "wrong address"
The company have had over 50 euro to deliver one parcel and they failed.
To say I'm fuming would be an understatement

Shockingly bad service; driver didn't show up for a time-sensitive pickup and couldn't be contacted by helpline staff who appeared sorry but told me different things which were all untrue. Kept me waiting until too late then sent me to an address that didn't exist causing me to drive for hours.
Wasted a day of my life and made me angry beyond description.
Appalling lazy incompetent

If I could give 0 stars I would. Only half of my order arrived and I never received the rest even after contacting the company . I had also contacted B&Q who I had ordered it from .I didn’t even get a refund let alone a response.Totally unprofessional.

ZERO points to this kind of courier!
Absolutely useless courier.
DHL Express put my parcel ONHOLD with no reasons, the customer support on the phone promised every day the parcel delivering, but this didn't happen. Total experience: the service
irresponsible, dishonest, and utterly incompetent.
They put incorrect notes on their tracking system and weren't able to explain the real shipping status.
Avoid this company at all costs.

If you want to get stressed, loose money and don’t receive your order DHL is the right company forth. They were in charge of my order and they did a big messy job with, I’ve done a order last December and didn’t received my item till now. All that they say is that I have to check with the seller. Unfortunately it’s the worse experience I ever had with a carrier company.

Delivered part of an order from B and Q. Driver phoned me before the drop off and never mentioned that part of the order was missing. Weeks later I still haven't got. One is blaming the other. Terrible service. Driver says it happens all the time.

Also giving the company who used them 1 star and complaining to them to have this company fired from their services. Absolute joke. Untrustworthy, lazy and incompetent drivers.

This has been one of the worst experiences I’ve ever had with a courier company, and DHL Ireland should be absolutely ashamed of the way they’ve handled this.
I shipped multiple parcels to Marseille which were marked as delivered to a service point. In reality, the parcels were never received by the recipient. When I contacted DHL, they outright refused to acknowledge that the parcels were lost, insisting they had been delivered, even though there was no proof, no follow-up, and no willingness to investigate.
Then, suddenly, they claimed they had located the parcels and asked me to provide a new delivery address. I did exactly that, and guess what? They failed to deliver again. On top of that, they stopped communicating entirely.
Weeks later, out of nowhere, the parcels were returned to my original address in Dublin. After all the denials, false assurances, and wasted time, the packages somehow made it back to me, and that absolutely blew my mind.
This is a company that refuses to take responsibility, gives customers the run around, and makes a complete mess of even the simplest tasks. I had to cover the costs of replacement shipments, deal with lost time and frustrated clients, and got zero accountability or compensation.
If you value your shipments, your business, or your sanity, avoid DHL Ireland at all costs. Completely unreliable, dishonest, and not worth the risk.

I sent a packet to my family In Peru from Ireland. The packet was retained and they have ignored my family's attempts to have the packet released. It looks like they will keep to packet which contained toys for my daughter. A disgrace of a company. I also received no response from the Irish branch. They said the packet must pass through customs, which makes no sense since the items are personal belongings and are not to be resold. When we tried to have the packet returned, they won't reply. Beware, a poorly managed company with no customer service.

This is the second consecutive time
I've ordered from B&Q and waited around all day having got notice from DHL that the item would be delivered ... and days later still nothing. The queries online seem to assume I'm living in the UK and pages aren't optimized for mobile. DHL used to mean quality, but obviously that was in the 1980's ...

Order incomplete, and they've ignored my requests for an answer and follow up. This is not the first time I've had problems with this company.

I had a delivery by DHL today and I wanted to write a review to acknowledge the professional, efficient and kind manner of the delivery guy, Lars. Thank you.

Every single time I order something and it's being shipped with DHL I am filled with dread because I know I'm going to spend hours of my life chasing down my package because it's invariably been delivered to the wrong address (if it was even delivered at all).

I've had about seven or eight deliveries with DHL. One went correctly. Every other one has been a bloody disaster, including but not limited to: the driver forgetting to actually bring the package with him, giving my package to a business that was on a different street to my address (which is residential, not a business), and whose employees told him that they had no idea who I was, and, of course, (badly) forging my signature (multiple times!) so they could sign it as delivered.

If you're ordering something and you notice the company uses DHL, do them a favour and let them know how unreliable they are so they can switch to someone better.

If the drivers are going to fake my signature for the proof of delivery they could at least pretend to write something that looks like my name. But really, I think it would be easier if they just delivered the damn thing for once, as a novelty for the both of us.

DHL Letterkenny . Suspicious 🤨
Male adult driver didn’t attempt to find our house so called our house & spoke my 13 year old daughter instead of me , the client and asked her to meet him in Letterkenny to pick up the parcel . This is not acceptable . She said he was quite pushy & overbearing on the phone & kept making her feel bad as he was going on holiday to Portugal on Thurs and needed her to come to Letterkenny to meet an unknown grown man . Think about it if it were your daughter ?

Incompetents. They just keep sending you back and forth to An Post. They don’t even bother to contact you. Their chatbot is crappy and you dont even have a way of setting it in english unless you actually know German, and even then its making you choose between buttons that actually require actual German knowledge. I had to make a redelivery because of them. It’s been almost a week already. Unless you’re from AND in Germany DON’T USE THEIR SHIPPING SERVICES(🇮🇪)