Excellent wholesale supplier for good value kitchenware. It is very hard nowadays to find products like theirs where a reseller can still make a profit. Well done guys!
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See what reviewers are saying
My item was delivered quickly, well packed for transit and even better than described. Saying I'm very pleased with the entire experience doesn't quite go far enough towards describing my satisfaction... See more
Company replied
I was looking for a reasonably priced portable bidet pan for a disabled visitor who was coming to stay for a while. I found the bidet on Amazon - good description with all measurements. Delivery was a... See more
Company replied
What an amazing company! The mug tree and matching kitchen roll holder are exactly what I was looking for. The price was very reasonable, they came well packaged and were delivered very quickly. I... See more
Company replied
Company details
Information provided by various external sources
Shop cookware, small kitchen appliances, cookers, home accessories & decorations, bathroom accessories & essentials. Fast despatch & delivery, secure payments, customer service excellence. Trade accounts, wholesale & export.
Contact info
Unit 2, Bower Hill Industrial Estate, CM16 7BN, Epping, United Kingdom
- 02039032431
- mail@downtoscience.com
- www.downtoscience.com
An excellent kitchen accessory!
An excellent kitchen accessory! A perfect match!! Excellent communication!
29 July 2018
Unprompted review
Reply from Down To Science
Thanks for your review! We are humbled by it. We hope to be in service in the future too.
Buyers Beware....
Buyers Beware....
First and foremost I will ignore any reply from Down to Science as I have already had extensive email communication from this company and also spoken to them directly: they were RUDE to say the least and took the attitude: " well if you don't like it, tough, we will cancel your order ! ".
I placed an order, only to receive an email saying they could not fulfil part of my order as they had no stock,so basically advertising goods that they do not have to sell was the first issue.
Secondly I paid an extra fee for Next Day Delivery.
During communication with DTS it transpired that in order to get Next Day Delivery you have to place an order before 3pm: This is not mentioned whatsoever on their web-site - so as my order was placed at 3:17pm on a Thursday, I would not in fact get my "next day delivery" that I had extra paid for until the following Monday!
Finally, once I asked to cancel the order and requested a full refund I had to endure a lengthy ping pong email Battle with DTS as they made numerous "partial refunds" and then, astonishingly, expected to keep, and not refund the P & P chargers for an order that not even been dispatched, until I mentioned that I would contact Paypal regards this.
There is no excuse for such appalling Customer Service, selling goods that do not exist, charging extra for Next Day Delivery when in fact you have to wait 4 days for it to arrive, do not have transparency on thier web-site regards ordering timelines,and finally to treat customers with such contempt: shame on you DTS !!
28 July 2018
Excellent item & price.
27 July 2018
Unprompted review
Excellent service
Excellent service, nice products and fast shipping - definitely will buy again!
23 July 2018
Reply from Down To Science
Thank you Daisy for your review. We look forward to dealing with you again!
Excellent product
Excellent product, brilliant price and the post was first rate, have recommended to my family and friends
22 July 2018
Unprompted review
Reply from Down To Science
Thank you so much for the support! We are humbled by your kind words.
Good product delivered in good time
Good product delivered in good time. Excellent!
21 July 2018
Unprompted review
Reply from Down To Science
Thank you Jan for your kind words! We look forward to dealing with you again.
Reply from Down To Science
Thanks so much for the review - well appreciated.
Very happy with product and service.
9 July 2018
Unprompted review
Reply from Down To Science
Thank you Mrs. Lane. We appreciate your time and valuable feedback and will be more than happy to deal with you again!
Good value and service.
9 July 2018
Unprompted review
Reply from Down To Science
Thanks for shopping with us and taking the time to leave a review! You are always welcome to our store.
I give this 1 star as the bathroom set…
I give this 1 star as the bathroom set i got was flimsy and the soap dispenser didnt screw together properly therefore not useable. The site asked me to send photos which i did and got no response back
4 July 2018
Unprompted review
Reply from Down To Science
Hi Catherine,
Please see below our email message to you to which we still have no response:
I have just read te review you left for us on Trustpilot and I am very sorry you feel that way. However, we never received the photos requested nor any other reply from you after your initial message. Attached is a screenshot of our conversation where you can see that we haven’t received any follow-up messages. I assume there has been some sort of error or misunderstanding. Had we received anything, we would have acted accordingly.
I can understand your disappointment with receiving a faulty product, but such things can happen beyond our control. These bathroom sets are of excellent quality and value for money and I can guarantee you that this was a rare exception. Could you please get back in touch with us by trying to resend those photos since you have already taken them? Let us sort out the issue and then please consider revising your review. We are a new and small company and our good reputation is all that we have. You will see that for yourself and hopefully reflect on it in your feedback so that other buyers will know what to expect.
We look forward to hearing from you.
Great seller,fast delivery and good…
Great seller,fast delivery and good value for money
28 June 2018
Unprompted review
Reply from Down To Science
Thank you for taking the time to review us! We are looking forward to being at your service again.
Very quick dispatch i would recommend…
Very quick dispatch i would recommend it to anyone it came well packaged and good quality
27 June 2018
Unprompted review
Reply from Down To Science
Thank you very much for your review! We appreciate your kind words - they mean a lot to our team.
Good customer service
Had problem with courier delivery, very good communication with shop to sort out problem, highly recommended shop
25 June 2018
Unprompted review
Reply from Down To Science
Pleasure dealing with you! Thank you very much for taking the time to write us a review!
Reply from Down To Science
Thanks! We appreciate your feedback. Very kind of you leaving us a review!
My item was delivered quickly
My item was delivered quickly, well packed for transit and even better than described. Saying I'm very pleased with the entire experience doesn't quite go far enough towards describing my satisfaction. A few months on I still love my item and would not hesitate to buy again from DTS.
22 June 2018
Unprompted review
Reply from Down To Science
Hi! Thank you very much for your warm review! As a small company, we are working hard towards establishing our reputation for providing reliable service and feedback like yours is invaluable. All the best and we hope to deal with you again soon!
Attractive but with faults !
Attractive but with faults ! The set of kitchen items have a real look of quality and strength to them. A really lovely shade of mint green which complemented my new grey kitchen very well indeed. However, there were a couple of negative issues. The mug tree is a very poor design. Mine was actually badly dented on arrival, despite robust protective packaging. So it must have been damaged prior to packing. I contacted DTS but they wanted to blame the courier, which I thought very unfair. The mug tree itself is a very poor design. Six short straight arms which barely hold the average cup, let alone mugs. Being straight, the cups fall off, as there is little to prevent this happening. So NO stars for the mug holder! The kettle is a very attractive, sturdy item. Sadly, owing to the design of the handle, it frequently causes minor scalds from the rear of the kettle. So beware! A pity that otherwise excellent products / items do not appear to have been tested in daily use in a normal kitchen or surely these design faults would have been rectified before marketing the items? Sorry for appearing negative but this was a very expensive set ( £89.99 ) compared with other identical items on eBay and I would not recommend nor purchase again.
22 June 2018
Unprompted review
Reply from Down To Science
Hello! We can't thank you enough for writing such an extensive review. It gives us directions on areas we have to improve. We are really sorry that you were unhappy with some of the items. We have notified the manufacturer of your complaint for the mug tree holder design and it will be sent to an independent test centre on Monday to assess its capacity. Consecutively and if needed, changes will be made to the description of the already manufactured items and the design updated for future production.
With regards to the damage to the product, I can assure you that we carry out extensive checks to all items before they are packaged and any faulty or damaged items are returned directly to our suppliers. I would refer to your point regarding the packaging in support of the care we take to ship only items in immaculate condition to you. We have dealt with numerous courier companies and have been appalled by the way some of them have treated the parcels. Once we identify such an issue, we cut ties with those companies in our constant effort to provide a better customer service and experience.
There also seems to have been some misunderstanding, as we always address issues with damaged orders. It appears, we haven't heard from you since your report for the damage. Please do get in touch and we will arrange for a replacement or a refund for this item. We look forward to hearing from you again!
Cooker part
We ordered the part for our cooker and the communication between us was great, the part arrived quite quickly.
I have no reservation in recommending Down To Science, A good experience 5.stars
Mr J Hart (Wigan)
22 June 2018
Unprompted review
Reply from Down To Science
Hi! It was a pleasure dealing with you. We are happy that we managed to fulfil your requirements. We sincerely thank you for your review and recommendation - they are much appreciated!
Bought a matching kitchen set (kettle
Bought a matching kitchen set (kettle, toaster etc) for £75 but there was an offer on for 30% off. I asked for this to be taken off retrospectively as I did not get a chance during check out to apply discount. I was refunded the discount of around £22 but then later had an email saying that the entire order has been cancelled. I then had a full refund. Good customer service but I am now without the kitchen set and do not have the 30% available.
22 June 2018
Unprompted review
Reply from Down To Science
Hello! Thank you for taking the time to leave us a review. I am really sorry that a mere technical fault caused this issue. Your whole payment was blocked for us after we refunded the 30% pre-fulfilment. For this reason we had to cancel the whole order. We are currently working towards facilitating a much easier reordering to avoid any future dissatisfaction of our customers. We are emailing you a 30% discount code and a link to the products you wanted to buy in case you would like to reorder. Should there be any trouble locating the discount field, we will process the discount manually - the technical issue that appeared last time has been solved. Thanks again and all the best!
Great delivery service but clock isn'…
Great delivery service but clock isn' that sturdy to me, its a bit flimsy but just my opinion.
22 June 2018
Unprompted review
Reply from Down To Science
Thanks a lot for your order and for your feedback! It will help us a great deal in becoming a better company and providing a better service. The product you ordered has already been queued for inspection and re-evaluation. Please do get in touch if any issues appear with yours and we will do our best to resolve them.
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