Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful
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See what reviewers are saying
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... See more
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... See more
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
- 01382 816203
4.8
Excellent
395 reviews
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The service was good and we were happy…
The service was good and we were happy with the mattress. Having checked online we realised that it was £400 cheaper. The difference was refunded but should never have been charged at the point of sale. Other than that everything was very good.
12 December 2025
Making a decision.
Friendly and helpful staff,gave us good advice and then let us take our time making a decision,were not pushy.
5 November 2025
Great company
Great company to deal with. Very happy with sales and delivery. Comfortable good quality bed.
6 December 2025
Very approchable and excellent service.
When I came to the shop. I had a good service with Dean. He was very professional , helpful and very honest. He told us we will get 10% off. Thank you for the honestly.
He was very easy no pushy and approachable.
I give to Dean a big fat BRAVO.
25 October 2025
knowledgeable staff
knowledgeable staff, no pressure and very good after sales service, polite and smart delivery staff. Mention to Dean in dundee store for paying attention on our first visit to understanding our needs on our second and purchase visit also with Dean
15 November 2025
Excellent Purchase
Very easy transaction in store made easy with experienced sales assistant.
Delivery on time ; no issues whatsoever.
Purchase of new mattress is long overdue having now slept on it for couple weeks 👍
14 November 2025
Tommy at the Dundee store looked after…
Tommy at the Dundee store looked after us and gave excellent advice
11 November 2025
Unprompted review
Great purchase!
Really pleased with the service we received at Dreams. Our new king divan and mattress was delivered on time and we had no issues. Very comfortable. so definitely a good choice.
9 November 2025
Great in store experience
Great in store experience with an expert, matched us to multiple mattresses, within a good price range and no pressure selling to select.
17 October 2025
Would visit again
Excellent service. Very informed salesman who was excellent. No pressure to buy which I found was a big plus point. Honest and professional.
8 November 2025
The team who delivered the mattress…
The team who delivered the mattress were very efficient and helpful and therefore the whole experience was stress free so thank you to the team
24 October 2025
Very helpful service
Very helpful service and helped me find a really good solution at a very good price.
18 October 2025
Unprompted review
Friendly professional service all the…
Friendly professional service all the way through the process.
Once we had told the sales assistant what we required we were matched to the bed which suited us perfectly
Really helpful that the firm were willing to recycle the old bed.
19 October 2025
Great quality product and great service…
Great quality product and great service throughout! Thank you
18 October 2025
all the staff were very helpful and…
all the staff were very helpful and helped to make our choice for a new mattress.
4 October 2025
Everything.
12 October 2025
Providing a quality product and…
Providing a quality product and service, many thanks.
12 October 2025
Very good customer service
Very good customer service. Listened to what I needed and was fast, thorough and efficient in delivering it.
4 October 2025
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