Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful
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Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... See more
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... See more
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
- 01382 816203
4.8
Excellent
395 reviews
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I cannot rate Dreams in Dundee highly…
I cannot rate Dreams in Dundee highly enough. Great service from the minute I walked in and my new mattress is incredible!
28 September 2025
Unprompted review
No pressure to buy
The salesman was so knowledge 're different types of mattresses. There was no pressure to buy until we were ready to purchase.
28 September 2025
Great advice and customer service
I was extremely well received and advised by Stewart, and I could find the perfect mattress in my budget. I had a delay to receive the product but the delivery was also perfect. 100% recommend.
23 September 2025
All went to plan
20 September 2025
New bed is amazing
New bed is amazing. So comfy I don't want to get up in the morning.
Staff (Stuart) in the Dundee store were amazing with all their help.
Wouldn't hesitate to recommend them.
12 September 2025
It’s the coziest bed I ever slept in…
It’s the coziest bed I’ve ever slept in and the quality is amazing
13 September 2025
We love our new bed very comfortable we…
We love our new bed very comfortable we had a great day picking our new bed and the person that helped us was very helpful
14 September 2025
Happy sleeper
The team were really friendly and helpful, I did end up spending way more than my budget but can honestly say I'm sleeping better than I have in years! No regrets at all!
12 September 2025
Everyone I dealt with were brilliant
Everyone I dealt with were brilliant. It was like I was the most important person in the
World.last week I popped into the shop the staff remember me and I thanked them for all there help
5 September 2025
Service in your Dundee shop …
Service in your Dundee shop was courteous, helpful and efficient. The member of staff explained everything I needed to know very clearly. Every detail of the purchasing process was highlighted, including the delivery procedure.
Delivery was carried out efficiently, considerately and within the projected time frame.
31 August 2025
A "Dream" Experience in Dundee …
Salesman explained the different types of beds without being "pushy" in any way, and left us to check stock, processed order quickly.
Delivery was on time, and installation and removal of mattresses was very quick and efficient.
29 August 2025
Dreams Beds - 1st Class Company for buying a new bed ...
Stuart Petrie of Dreams Beds, Kingsway Retail Park gave me space to look around, I did the Sleep test and it gave me a list of mattresses to test. He advised me on a wide selection of other mattresses to try but not crowding me. He was using his professional knowledge and experience and his etiquette making me feel at ease.
Under his guidance I purchased the K/size Temper Medium mattress and Soren metal bowed K/size base. Very happy with my purchase plus Tempur Pillow's.
Delivery date arrived and within the time-slot, both Lee and Daniel were polite, neat & tidy. They presented themselves, wore shoe protectors, they removed my old bed and mattress with professionalism, built my new, sprayed the mattress with the advice to leave it for a few hour's before use to let it dry. They gave me paperwork on how to look after my mattress and any issue's contact Stuart.
I give everyone named involved 5 * ..
Thank-you so much 👏👏
20 August 2025
Made you feel welcome when you walk in…
Made you feel welcome when you walk in staff not in your face the man we had was very good and really polite
13 August 2025
Very pleased with my new mattress…
Very pleased with my new mattress getting a good sleep
1 August 2025
Great Service at Dreams Dundee
Great Service at Dreams Dundee
Went into Dreams Dundee to pick out a new bedframe and mattress—such a smooth experience. The staff were really friendly and helpful, not pushy at all, and even offered me a coffee while I browsed. Found exactly what I was looking for, and the delivery was spot on. Can’t fault them—would definitely go back!
3 July 2025
Unprompted review
Superb customer care 👍
20 July 2025
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