Dreams - Epsom Reviews 

94
TrustScore 5 out of 5

4.9

1 Upper High Street, KT17 4QY Epsom, GB


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Rated 5 out of 5 stars

Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... See more

Rated 5 out of 5 stars

Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... See more

Rated 5 out of 5 stars

After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... See more

Rated 4 out of 5 stars

I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... See more


Company details

  1. #42 of 115 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 228 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 1 Upper High Street, KT17 4QY, Epsom, United Kingdom

  • 01372 724924

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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4.9

All reviews

(94)

13,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, no complaints

The service was very good. The test bed device they use is very nice (I don't really know how much it does, but very pleasant experience). My new mattress is certainly an upgrade, I have no complaints. Also they did not try and upsell to me.

18 October 2025
Rated 5 out of 5 stars

Prakash at the Epsom showroom delivered…

Prakash at the Epsom showroom delivered excellent service. (Phone)
I needed two mattresses but, was unable to visit the showroom.
"Not a problem " .. and having established my sleep requirements and budget, talked me through all the suitable options.
I am sorted for mattress/pilow protectors, duvets etc but, I was sold on a couple of extra feather pillows that I wasn't expecting to buy.
Prakash took on board the information I gave him regarding my current living situation and recommended a delivery service which I was absolutely delighted with.
5 Stars Prakash (And, loving my feather pillows !!) Thank you

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally decided to change our old…

Finally decided to change our old mattress and what a difference it has made ! No more back ache in the mornings, much better sleep quality need I go on !
Very helpful guys at Dreams in Epsom high street and efficient and on time delivery crew.

31 August 2025
Rated 5 out of 5 stars

Great staff!

Great staff very helpful and caring easy local shop for a large item - small double bed within my budget. No fuss delivery very considerate men.

12 August 2025
Rated 5 out of 5 stars

Very professional

Helpful, listened carefully and remembered everything I told them.

Showed me a relevant selection of mattresses, with a "no time pressure" test lying down on the matress.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful staff.

John at the Epsom store was super helpful. He was very knowledgeable but no pushy sales pitch. We brought a mattress, protectors, duvet, and pillows.
Definitely recommend.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

There's nsleep wellot much i can say Dreams…

There's not much i can say Dreams kept too there promise on the delivery date kept me in form when my delivery would arrive the day before and on the morning of delivery Witch was nice and early. With in my 2 hour slot . The delivery guys were polite and friendly ask me questions were waneted my bed placest in the room .

9 March 2025
Rated 5 out of 5 stars

greay service we have to pay for pillow mistake

i meant 4. all good but we tried soft top of range pillow and got 2 hard. cannot return one hard. never used it because. iam happy with haed, we have to buy brand new soft, because of your stuff up. hence maybe only 2 now, and bet we are out of pocket. sale has been a dispointing finale. all else was very best. just one mistake or whatevr spoilt our once ina ife time and last time. we are 75 and 77. our love has turnwed to hate

14 February 2025

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