Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... See more
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Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... See more
Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... See more
Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... See more
Company replied
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3A Victoria Street North, DN31 1TY, Grimsby, United Kingdom
- 01472 245538
4.8
Excellent
222 reviews
Asks customers to review
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Great product, great service
From the moment we purchased our new mattress to delivery was very professional with the time of delivery being to within a few minutes they stated.
The product itself is really good and has given us a great night's sleep with the added protection that if things aren't right they will change things up to 100 days from delivery.
23 August 2024
No hard sell by the lady in the shop I…
No hard sell by the lady in the shop I knew what I wanted and she took me straight to it didn't try to tell me I needed a better or different one ( unlike another shop we went to ) delivered on time great deliverey guys comfy mattress thanx Grimsby store
11 August 2024
The guys in the shop where great
The guys in the shop where great , very knowledgeable couldn’t ask for anything more, the delivery was on time again the guys who delivered the new bed where very helpful , and most of all the bed is perfect
20 July 2024
Good product and price ranges
Friendly staff, very knowledgeable,good product and price ranges
9 July 2024
Unprompted review
Sales assistant in Grimsby store went…
Sales assistant in Grimsby store went above and beyond to make our purchase easy and pleasant.
9 July 2024
Unprompted review
Great instore help
Great instore help. Polite , knowledgeable , friendly. Well laid out store clean and tidy. Plenty of parking Delivery on time Friendly and helpful s=delivery staff also on time
26 May 2024
Excellent advice by sales staff
Excellent advice by sales staff. Delivery on schedule and efficient delivery by those staff.
12 May 2024
Excellent service
Excellent service. Staff fully knowledgeable in all products. Listened to our needs and recommended suitable product. No pushy sales person. Staff really friendly.
6 May 2024
Unprompted review
Dreams mattress
So pleased, we decided to upgrade our mattress. What a difference its made.
27 April 2024
The gentleman who dealt with us in…
The gentleman who dealt with us in store was very knowledgeable, not pushy just very helpful. The delivery team were very polite, shaking my husbands hand etc
19 April 2024
If Carlsberg did beds!
As shopping should be!
No part of the process of finding appropriate mattresses, selecting my mattress, arranging 0% finance and delivery has been anything else other than a pleasure. EVERY member of staff I encountered was polite, had great knowledge of the products and never did a 'sales pitch' on me. The delivery team reminded us of the 100 nights policy and were exceptionally good at their job. (My house is a bit narrow and tight - not the best for bringing a superking mattress into but they made light work of it). As and when I need anything else bed related - I will definately go back to Dreams. Highly Highly Highly recommended!
29 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tried to buy a matress and agreed a…
Tried to buy a matress and agreed a price. Went to pay but their system was down. So went back after a few days to buy it but the price quoted they wouldn't match. They wanted another £20. I know it was only £20 but it was the principal. So I left and went to Benson for beds instead. I spent more and bought a bed frame also.
This was at the Grimsby branch.
The lady sales woman "bubbles" was very nice and I was happy with her service. When I returned I spoke to her manager of he wanted an additional £20. Sale lost!
11 March 2024
Unprompted review
Reply from Dreams - Grimsby
Good morning Mike,
Thank you for leaving us your feedback.
I am very sorry to hear that owing to our system going down, you were unable to place your order at the price it was on the day.
I certainly want to look into this matter for you in more detail, so I have requested your contact details via Trustpilot. I would be grateful if we could connect on a call.
Many thanks,
Kishan
Jack was great he is a credit to your…
Jack was great he is a credit to your company,, he has great knowledge and goes above and beyond to help the customers
17 March 2024
Great service from beginning to end
Shop wasn’t busy but from moment walked in the shop the assistant asked if needed help/ time whilst we were browsing, when help was requested he went to help. Asked what we were looking for/ needed, medical needs to help recommend mattresses that may be more suitable etc great service
19 February 2024
Helpful and kind staff
I came in store looking for a mattress and Malc had me try out the Sleepmatch machine which was interesting and helped me to choose the right mattress.
He was very helpful and walked me through all the details for my order.
24 February 2024
Unprompted review
Fab shop
Fab shop! So much option and great to use a sleep analysis machine which suggests the best mattress for you. We found a great deal
22 February 2024
Unprompted review
New Bed
I found the salesperson helpful, the features of the bed was fully explained to me. The two delivery men were polite and ensured they wore coverings over their shoes.
19 January 2024
Great experience from going in the door…
Great experience from going in the door at Dreams to being delivered and our Tempur mattress is superb.
18 February 2024
Very friendly staff, great choice, no pressure
Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wanted. We were there nearly 2 hours but were spending a lot of money so we needed to make sure we made the right decision. We never felt pressurised at any point
17 February 2024
Unprompted review
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