Dreams - Lakeside Reviews 

335
TrustScore 4.5 out of 5

4.7

Lakeside Retail Park, RM20 1WN Lakeside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Rahim at dreams lakeside and he is exceptional at the job. He is very kind made us return to him because of the service his given my family and offered us drinks , Happy with my purchases by miles! I... See more

Rated 5 out of 5 stars

Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.

Rated 5 out of 5 stars

My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more

Rated 5 out of 5 stars

My wife and I chose the Dreams store at Lakeside in Thurrock. I am always filled with dread at the thought of purchasing, inanimate, if not important items. However, the colleague that helped us, Soph... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom

  • 01708933932

4.7

Excellent

TrustScore 4.5 out of 5

335 reviews

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4.7

All reviews

(335)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Great service from end to end with my mattress. I visited the store in Lakeside. I received no pressure from the sales staff to purchase a mattress. They were super helpful, very informative and allowed me to take my time. I visited twice before I purchased. Delivery was earlier than the predicted date (which was a bonus), the delivery guys did a great job, wearing shoe coverings before they entered my home and delivered my mattress and removed my old mattress quickly and efficiently.

14 March 2025
Rated 5 out of 5 stars

Outstanding service, experience and comfort.

My partner and I had a great experience choosing our new bed in Dreams, Lakeside. Vanessa was so kind, knowledgable, patient and helpful. The service she provided was above and beyond the competitors we visited that day.

We have since had the greatest nights sleep. 5 star service, I will always recommend Dreams to everyone.

18 February 2025
Rated 5 out of 5 stars

Great experience from Dan at Dreams Thurrock

Was served by Dan and at the Thurrock store. I don’t usually write reviews, but the service I received was fantastic. Dan made me feel completely at ease (even making me a cup of tea!) He quickly determined what I was looking for, and, after trying a few mattresses I found exactly what I was after. Great from start to finish! Thank you. RB

16 February 2025
Rated 5 out of 5 stars

Sales consultant was very helpful

Sales consultant was very helpful, asked us to try the mattress which shows the way you lay in bed.
She was very patient showing us the various mattresses.

Delivery crew were very professional even removed their shoes,

23 February 2025
Rated 5 out of 5 stars

Above and beyond

We want to take this opportunity to express our appreciation.

We had a fantastic experience with Dreams in Lakesidde Thurrock and the service they provided. Richard the Manager there went above and beyond for my wife and me, providing detailed information about each product and showing great patience throughout the finance and decision-making process, even as we changed our minds multiple times. Your guidance was invaluable in helping us make our final decision.

Thank you to the Dreams team in Thurrock—we truly appreciate your service and look forward to returning in the future.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Vanessa at Dreams Lakeside was helpful…

Vanessa at Dreams Lakeside was helpful and informative in helping us purchase a new bed. The men that delivered and installed the bed were polite and respectful of coming into our home. Thank you will return to Dreams and have passed on our recommendations to family and friends.

8 February 2025
Rated 5 out of 5 stars

Robust sofa bed

Well made, robust sofa bed that has proved to be comfortable as both a sofa and a bed. Converting from either the sitting or sleeping position is easy; the pull out section slides effortlessly out particularly on wooden flooring. A mattress topper was purchased to enhance comfort but is not a must-have requirement. Very happy with my purchase.

8 February 2025
Rated 5 out of 5 stars

Daughters new mattress

Daughter decided she needed new mattress so went to showroom. Assistant was very helpful and they had a bed which rates which mattress is best.
Delivery of mattress was very good. We knew what day it was coming and then was phoned afternoon before to tell approximately what time, all went very smoothly.
Would definitely buy from Dreams again.
Daughter loves mattress 😀

21 January 2025
Rated 5 out of 5 stars

I just wanted to take a moment to thank…

I just wanted to take a moment to thank the store manager and Richard for their exceptional service during my recent visit. They were incredibly helpful in guiding me to choose the perfect beds for my new home. Their expertise in selecting high-quality products made the experience so much easier, and I truly appreciate their patience and attention to detail. To top it off, they also offered a complimentary pillow and duvet, which was such a nice surprise! I couldn't be more pleased with the service and products. Highly recommend this store!

4 January 2025
Unprompted review

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