We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
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From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
290 reviews
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DREAMS BEDS JOURNEY INTO SLUMBERLAND
Have a long history with DREAMS and customer service is exceptional on every level
Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL levels
***’HIGHLY RECOMMENDED ESPECIALLY THE WHITE CITY STORE OLD TRAFFORD ****
10 April 2026
Unprompted review
Amazing Experience, Manchester
I met Veer, in Manchester White city retail bracnh, he is more than professional, helpful, and friendly.
He showed us all options, offered us very nice offers, and facilitated our needs.
I would highly recommend the place, especially if you meet Veer.
8 April 2026
Unprompted review
Great product
Great product. Easy to assemble. Well packaged. Good delivery drivers. Great value for money
3 April 2026
Goods delivered as ordered
Goods were delivered on time requested
In perfect condition
Courteous and helpful driver
Old mattress taken away in bag provided
13 March 2026
Spectacular start to finish
Spectacular, from the experience in store and ordering my new bed, mattress and bedding, to the delivery and build. Going into store made a world of difference after browsing online.
I couldn't be happier, and the Tempur Duxford bed and Pro Air Luxe Smartcool mattress & bedding deal are incredible, best I've slept in years.
28 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Help received following review
I experienced some issues in store and obtaining my refund despite multiple communications. Good communication following leaving trust pilot review and refund received.
Good experience with separate online order.
3 February 2026
Unprompted review
Reply from Dreams - Manchester
Good Morning Chloe
Thank you for taking the time to leave us your review.
I am very sorry to hear of the issues obtaining your refund, so we can look into this further I have requested some further information from Trustpilot.
Kind Regards,
Nick
Excellent service.
Staff in store were excellent. Not pushy, very supportive and understanding of our needs. Delivery was on time and the delivery guys were brilliant. My new mattress is really great. What a difference it has made to my nights sleep. Excellent, would highly recommend Dreams.
1 March 2026
Worth every penny!
I was spending a lot of money, so I needed help, guidance, understanding and patience. I got all of them. I was made to feel very welcome; the salesman was extremely helpful and took all the time I needed to find the bed which would suit me best. The bed was worth every penny, and my sleep has improved a lot. Thank you, Dreams!
5 February 2026
Fantastic Service
We had great service when we attended Dreams at White City in Manchester. We love our mattress!
15 February 2026
Really pleased with our new mattress…
Really pleased with our new mattress and the 2 lads that did the delivery was lovely pleasant polite.
8 February 2026
Come Again Dream does a good job making sure we…
Dreams does a good job making sure we get everything set for our purchase very good service
19 October 2025
Straightforward with no hassle or hard…buying
Straightforward with no hassle or hard sell
3 February 2026
Excellent customer service and good…
Excellent customer service and good product quality and price
20 December 2025
Very good service in shop and delivery…
Very good service in shop and delivery staff also smooth purchase al through.
18 January 2026
Great mattress
Great mattress. A bit of a wait to get it. But very comfortable. Some staff could be more friendly. But overall. Happy.
18 January 2026
Product knowledge
Product knowledge, great choice, well presented showroom. great staff.
22 December 2025
great customer service and great…
great customer service and great mattress.
Bryony is one of the best staff ive ever seen
2 January 2026
Great Staff & Great Beds
We were given a great shopping experience by Bryony who made finding out perfect mattress an absolute dream. Would definitely recommend shopping here if you're looking to find a new bed.
28 December 2025
Unprompted review
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