We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
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From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
290 reviews
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Great help from the staff in finding…
Great help from the staff in finding the right bed - the sales assistant, Bryony was so helpful!
27 December 2025
Unprompted review
Their customer service is top notch…Best quality products and good customer service
Their customer service is top notch with 40 years experience in bed and mattress and quality products
26 December 2025
Unprompted review
Delivery on time.Staff very helpful and…
Delivery on time.Staff very helpful and pleasant and the bed and mattress really good value
18 December 2025
Truly excellent
Excellent customer service when i rang to order for my elderly parents. Kept informed accurately about delivery details. Delivery was on time, men were polite and efficient.
16 December 2025
very good service and the beds and mattresses are of good quality
I bought the beds in early Nov after buying mattresses in end Oct. The shop assistant there reassured that we can get the best deal as if we bought the mattresses and beds combined (better discounts). so we had a very good deal even though we bought the goods separately.
5 December 2025
From the initial purchase in the shop…
From the initial purchase in the shop to finally getting a good nights sleep Dreams were superb in all aspects. Thank you
7 December 2025
Excellent service throughout
Excellent service from start to finish. Outstanding servuce from staff in the store & delivery.
7 November 2025
Dreamy service
Delivery punctual good delivery staff the sales lady was very knowledgeable and helpful
26 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service amazing the product not as…
The service amazing the product not as good as it should be for its price.
26 October 2024
Reply from Dreams - Manchester
Good Afternoon Dimitris,
Thank you for taking the time to leave us your review.
I am sorry that it was not a convenient time to talk today, I have sent you an email as discussed and I look forward to speaking with you soon.
Kind Regards,
Faye
Incredible service & product quality
Everything single of staff in Dreams had done a n incredible job....with full passion at work including the logistic team. Also, the mattress quality is amazing that fulfills all of our expectation. Great!
25 October 2025
The delivery team was very helpful and…
The delivery team was very helpful and friendly, fast assembling and cleaned after themselves. Quality bed, very beautiful and very comfortable mattress. Every night I can’t wait to go to sleep on this mattress.
19 October 2025
Excellent sales and delivery services
Excellent sales and delivery services, reasonable price, highly recommended.
19 September 2025
Happy with my new purchase
Wouldn’t we all want a delivery till the room? But apart of that everything else from coming to the shop till trying out delivered mattress was really good. Thanks
12 October 2025
A dream of a bed
I was kept informed every step of the way it was delivered on time, but it came to my address instead of my daughters, but the lads were brilliant they took it to her address and my grandson was made up with his new bed.
3 October 2025
Fantastic experience
We had a brilliant experience at Dreams. Bryony guided us through the mattress diagnostic and took the time to show us all the beds that matched our results. She even provided pillows so we could properly test each one, which was really helpful. When we stepped out briefly to grab our ID, her colleague Kam kindly answered some extra questions for us.
We were really impressed with how friendly, knowledgeable, and attentive Bryony was throughout – she made the whole process easy and enjoyable. Excellent service from both Bryony and Kam!
2 October 2025
Unprompted review
Friendly staff member helped me select…
Friendly staff member helped me select a mattress to go with a new bed. They're we helpful without being intrusive or pushy on the sales front. Overall, I am pleased with the service and satisfied with the quality-to-price ratio of my purchase.
20 September 2025
Unprompted review
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