We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
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From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
290 reviews
Asks customers to review
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My order was 💯 percent perfect from…
My order was 💯 percent perfect from start to finish !! The staff was amazing couldn’t fault anyone 😊. Would recommend friends and family to shop here ( White City retail park ) many thanks x
21 September 2025
Helpful
Helpful, gave info and helped with good communication following our order.
Able to give us discounts on delivery etc which hadnt been offered to us from other suppliers.
28 August 2025
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Bryony…
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Bryony at Dreams!
I popped into Dreams just looking for a pillow and somehow walked out with two pillows and a brand-new mattress — and I couldn’t be happier!
From the moment we walked in, Bryony made us feel welcome and looked after. She offered us drinks, explained the mattress scan process clearly, and guided us through the results to help us find the perfect fit. Even though she’s still in training, her knowledge, confidence, and warm personality really stood out.
She made the whole experience smooth, pressure-free, and even enjoyable. It’s rare to come across someone so genuinely helpful and passionate about what they do. Bryony is a real credit to the Dreams team — professional, friendly, and extremely attentive.
Thank you again for such a great experience. We’re now looking forward to better sleep!
26 August 2025
Unprompted review
Like sleeping? go to Dreams
Dreams is the place to go for your sleeping needs. Great range of products and the staff are incredibly knowledgeable, kind and courteous
17 August 2025
Unprompted review
Delivered on time
Delivered on time . men put overshoes on to go upstairs with mattress. They were very helpful and removed plastic cover.
Everything done very well
14 August 2025
May use AI-assist with repliesRead more
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The 1st mattress was faulty so I…
The 1st mattress was faulty so I changed it, then the 2nd mattress was the wrong size, should hv been a 4.6 it but wasn't, I will never go to dreams again
8 August 2025
Reply from Dreams - Manchester
Good morning,
Thank you for your review.
I am sorry to hear that you feel the mattress you have been sent is too small.
We have sent you an email to discuss this further with you.
I look forward to hearing from you.
Kind Regards,
Wayne
Excellent customer service and knowledge
12 August 2025
Unprompted review
Tested it when in store and its still…
Tested it when in store and its still so comfy now that we recieved it best nights sleep
1 August 2025
Absolutely love our mattress
Absolutely love our mattress , its the most comfiest thing ever! Glad we got the deeper tempura one its well worth the extra!
26 July 2025
Really enjoyable experience in store…
Really enjoyable experience in store and felt we got a good deal. Faz was so helpful and knowledgeable - thank you!
21 June 2025
Unprompted review
The size of the mattress is not full…
The size of the mattress is not full double it’s 1inch x 1.5inch smaller than it should be
15 June 2025
Reply from Dreams - Manchester
Good morning Mohammad,
Thank you for taking the time to leave your recent review.
I am sorry to hear that there is an issue with the size of your mattress.
We have tried to contact you today and have sent you an email to discuss this further with you.
I look forward to hearing from you.
Kind Regards,
Wayne
Great customer service.
Great customer service.
Highly recommend the store in Trafford near Manchester. Kam was so lovely and really listened to what we wanted. We ended up getting a great deal
13 June 2025
Unprompted review
Customer Service is very helpful
At first the mattress was not preferred.
Customer service reach out to me voluntarily and suggest the 100-Night garuntee which I have ommitted at first. The team is very friendly and patient to help me through the process. The mattress exchange would happen soon, we are looking forward to that.
7 June 2025
Reply from Dreams - Manchester
Good afternoon Billy,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mothers new mattress did not meet her expectations.
I have emailed you to gather some additional information so I can review this for yourselves. I do hope to hear from you soon.
Many thanks,
Kishan
Small double bed
1 June 2025
Unprompted review
Good service in store and during delivery
Good service in store and during delivery.
Farz was very helpful in helping us make a good choice as well as payment. Everything went smoothly in store.
Delivery was on time as agreed, assembling was quick and painless. We were mid-work and by the time we realised, it was already done.
8 April 2025
Unprompted review
DREAMLAND
From the first moment of walking into the store and buying the base for my bed through to the delivery and assembling it could not have been easier
25 May 2025
Danny was so patient and helpful
Danny was so patient and helpful, would highly recommend
16 May 2025
Unprompted review
The delivery was on time
The delivery was on time, assembling team was amazing. The bed base was exactly what i hoped for. Overall excellent service 👌
10 May 2025
Very professional.the lady we were…
Very professional.the lady we were dealing with was really polite,and caring.has a nice way about her.glad we chose dreams.bed really comfortable no complaints here.
4 May 2025
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