We used the Dreams in Stevenage as we were desperate for a new mattress. Roy was so very helpful and knowledgeable and helped us with how to approach our decision to figure out what we were looking fo... See more
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Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
239 reviews
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Good staff.Good delivery.Disappointed…
Good staff.Good delivery.Disappointed with firm bed due to light weight substance within.I will question if this product will last the guarantee period if 5 years.
Order number. 382A008510
Banbury D Mattress
17 February 2024
The lady who served us was fabulous
The lady who served us was fabulous. She made choosing a new bed and mattress really easy..
26 January 2024
Very good customer service
6 January 2024
Helpful and friendly
We were given the option to have our old bed and mattress taken away and disposed of, for which we paid £90. We managed to find someone who was in need of a bed so we gave it to them, Dreams promptly gave us a refund without question.
Our new bed is great, no back ache anymore.
21 December 2023
Best Matress ever
The Bed that tells you what mattress suits you both....it was amazing, once delivered best nights sleep ever
22 December 2023
May use AI-assist with repliesRead more
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Our worst experience ever
The service in the shop in stevenage was brilliant,
Bed came on time
delivery guys were OK
After paying almost 4 thousand pound for our bed the first night we felt we were rolling to the edge of the bed , and my husband also rolled into the middle of the bed (zip and link super king size bed med and hard side )
We tried for a few nights but still felt the same ,
Also the mattress seems to small for the base and so much smaller than our old super king zip and link bed .
On the hard side it was also lumpy so we spent £80 on a mattress topper to help the comfort
so we contacted customer service department and they sent a so called independent inspector out to look
He came ,he measured the bed , he put a mattress protector on the bed , he then got on the bed he lay on his back for no more than 30 seconds he got off the bed and said there was absolutely nothing wrong with the bed !!!!
On the report nothing was mentioned about the lumps or the feeling of rolling or the mattress to small for the base
He was in our house no more than 20 minutes.
We had no contact for 8 days so my husband contacted customer service, we were told they didn't have an email address for us so they didn't bother although they had our telephone number, eventually they sent a report
So after seeing the report my husband called customer service again omg how RUDE AND UN HELPFUL the guy didn't want to listen to our issues
He said our only option was to have a new mattress but we are worried we could wait another 6 weeks to have the same problem and will it fit the base !!!! Still waiting to be resolved!!! Dream has become a nightmare don't waste your money with this company!!
20 December 2023
Unprompted review
Reply from Dreams - Stevenage Retail Park
Good morning
I am sorry for the issues you have had with your mattress. Unfortunately we cannot locate your order with the details provided.
We have asked Trustpilot for additional information, and look forward to being in contact with you shortly.
Many thanks
Peter
Value for money
15 December 2023
A good deal on a bed (stock clearance)…
A good deal on a bed (stock clearance) - delivered within a week and the bed is wonderfully comfortable - definitely recommend
1 December 2023
Purchased a mattress from Dreams
Purchased a mattress from Dreams, staff knowledgeable and friendly. Delivery date very acceptable where regular updates were provided for delivery. Good quality mattress and very happy with the price that was discounted too.
26 November 2023
S. L. E e e p
So far so good don’t expect ther to be problems but I know where to come!
25 November 2023
Great service and quick delivery
6 November 2023
Great in store service
Great in store service, fast delivery. Very accommodating delivery drivers
17 November 2023
very good service delivery team…
very good service delivery team excellent. shop staff first class. its been a pleasure dealing with Dreams and would advise anyone looking to buy a bed to go to Dreams
29 October 2023
From the shop assistant to the delivery drivers could not fault them
From the shop assistant to the delivery drivers could not fault them .a very good service
19 October 2023
Great experience from start to finish.
Great experience from start to finish.
Very professional in store, great help and advice after we had a bad experience purchasing from a competitor previously..
Delivery was 100% with updates and helpful delivery staff
Lovely mattress, right choice made with the correct help
Highly recommend
15 October 2023
Staff is very helpful.
14 October 2023
Very helpful salesman
Very helpful salesman, happy to discuss the pro’s and cons of the different styles of bed. Nothing was too much bother and he was endlessly patient. The bed arrived at the pre arranged time. The two delivery men were very quick and competent and left the room
immaculate. No one has tried the bed yet. Purchased for my son on his visits,he should appreciate it,he complained bitterly about the old bed.
7 October 2023
Strong frame
7 October 2023
Great service at the Stevenage store
The guy who served us, think he was called Jason was super helpful on both store visits. He moved mattresses around and gave us lots of info to help us choose the right mattress.
31 August 2023
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