Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Purchase insurance and they will still charge you!
Purchased "Full Cover" insurance with the company, had a small accident on a junction and they are claiming negligence and trying to charge me for the full value of the car even though i took FULL COVER insurance with them! what was the point of the insurance if accidents are not covered, isn't that the whole purpose of insurance! Buried deep in the T&C's basically says they can charge you for pretty much ANY accident as everything is deemed as negligent! DO NOT USE! Will be taking this case to BVRLA!
1 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Florence is amazing
Florence is amazing! Super experience working with her and her manager. Everyone in the office was so kind.
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Worst care hire experience
Worst care hire experience! We rented a car for 3 weeks including comprehensive insurance from a third party, only to find we were charged £1000insurance on top by Drivalia. Costumer services were impossible to get hold of. All they do is ask you to fill an online form. The reply few days later is negative. The car was also old, full of scratches and not clean. The aggressive upsell of their insurance under duress is surely unethical and illegal . Trading standards and regulatory body bees to be informed and act on this mal practice. My experience has been awful.
7 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Had great experience booking with rahil
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Poor
Poor, poor quality car despite being upsold an “upgrade”. Air con did not work in the car and the condition report was the longest I’ve ever seen!
60 quid administrative fee on a penalty ticket too.
27 June 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience with drivalia
Great experience with drivalia
Sammi is such a gentleman, he just waited for us for 1 hour even after closing
25 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great hire experience
Great hire experience - Anish was very helpful and quick to allocate a car. The car was clean and well looked after
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Beware of this company
Beware of this company, they will charge you 60 pounds per piece for what are essentially unenforceable parking fines by private companies. They won't tell you at the time of the hire agreement about these charges. You will only find out about them about a month after the fact. They won't explain how parking in the UK works or about number plate recognition etc. Their fees are merely a revenue raising exercise. I got hit with four 60 pound fees in one month - I'm from Australia
31 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amazing Service at Affordable Price
The service at Drivalia UK is one of the best I have come across. The price is extremely affordable and the service is very efficient. I would highly recommend this service to anyone interested in car hiring!
27 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great car hire company
25 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
One of the best car rental experiences…
One of the best car rental experiences I have ever had. Best customer service, as soon as we entered into the office, the guy at desk welcomed us with a smile on his face. Pick up and drop off process was super smooth. No stress at all, also no hidden charges. Drivalia Park royal, the best recommendation to give for renting car for future use
10 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service at Drivalia Park…
Excellent service at Drivalia Park royal branch. The guy at desk whose name was Anish was a super helpful guy. He ensured that the whole process went smooth. Even he recommended the insurance option which I also felt as a good and safe option to drive on. Overall very good experience, would definitely recommend the park royal branch for future use.
1 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
30 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cheapest is not always cheapest!!
Quite the most unprofessional outfit I’ve ever dealt with, they wanted to charge me a surcharge of two days hire on a two day rental, in the end I paid £50, Had arrived 45 mins late (within their ‘59 min window to classify me as a ‘no-show,’ on aPRE-PAID RENTAL) due to sitting on the tarmac at Frankfurt, yet waited 20+ mins to be seen, previous replies to this self-same comment on this very site stated there’s a TWO hour grace period.
They didn’t even respond Zest, who I rented from, for over a month so I emailed direct, told that in peak periods grace period is one hour, in the very small print somewhere., apparently.
My point that I was there 15 mins within their one hour window, waited 27 mins to be attended to, due to inadequate staffing levels, so to the system was then a ‘no-show, was not answered.
Basically tough luck was the response.
I’ve rented all over Europe via Zest, never experienced this type of self-serving, money making behaviour.
Avoid - if at Gatwick use Sixt!!!
14 June 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Unfair Additional Protection Requirement at Drivalia Gatwick
I had a very disappointing experience with Drivalia at Gatwick Airport.
I had prepaid my rental through EnjoyTravel and arrived at the Drivalia desk expecting to collect my vehicle. During the security deposit process, the credit card I first presented was not accepted. I then provided a valid business credit card from another bank.
Instead of offering a reasonable solution, I was told that I could only collect the vehicle if I purchased Drivalia’s own additional protection.
I had already purchased protection with my booking, so I did not consider it reasonable to be required to buy another protection product at the rental desk. I declined and therefore could not collect the vehicle.
I contacted EnjoyTravel customer service while I was at the Drivalia office, but no practical assistance was provided. I was simply advised to submit my complaint by email.
I later requested a refund from EnjoyTravel, but my request was rejected.
My complaint is not about the security deposit requirement itself. I understand that rental companies have the right to require a valid security deposit. My concern is that the only option offered to me was to purchase Drivalia’s additional protection in order to proceed with a prepaid rental.
As a result, I was unable to use the vehicle that I had already paid for and lost the entire rental.
I hope Drivalia will improve the transparency of its deposit and card acceptance policies and provide customers with fairer solutions when problems arise.
Reply: The card I presented was not a debit card; it was a Business Credit Card. The card was tested by the Drivalia representative, who confirmed that the deposit transaction could be processed successfully.
Furthermore, the solution offered by the Drivalia representative was not an option to reduce the security deposit to zero. Instead, it was an offer to purchase full coverage for the rental vehicle at an additional cost.
29 July 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Manny thanks Rafał you are absolutely…
Manny thanks Rafał you are absolutely grate.
26 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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