Driveparkandfly 

Absolutely shocking company. The collection is appalling. No one answers the phone, when they finally do you get some bloke speaking broken English who is answering the phone whilst driving. Took over 2 hours for him to finally turn up. Will never make the same mistake again of using these utter cowboys, and suggest you don’t either.

30 mins prior to arriving at the airport I called about 10 times. No answer. Arrive at airport and finally get through. Had to wait again for them. Hardly meet and greet.

Same thing happened on return. Finally got through. The guy on the phone was so rude. We waited 2 hours for our car. Awful service. 4 other families at the airport car park had the same issue.

I arrived home to a parking ticket whilst my car was with them. £60 fine.

They take an hour to bring back the car and charge you parking in and out of the car park in addition to the charge

Parked my car with them for 10 days. They don’t tell you, that you have to pay an extra £12.00 parking to drop your car off and then to pick it up again. You ring them on return after getting your luggage. If you are lucky enough to get through to them. They tell you it will be 30 minutes before they can return your car. One and half hours later they return your car. Please check your car for damages before they disappear off. Mine was damaged, repeated phone calls to them to claim damages, to no avails. Upon looking at the dash camera footage, it shows the car has been used on several occasions to go backwards and forwards from the storage area to the airport carpark. I can only assume this is to pick up their people, after delivering or collecting there cars. Would never recommend them or use them again. Beware and avoid.

Damaged Vehicle

On returning from my trip abroad my car was delivered back covered in mud and bird droppings ...also on further inspection £3300 worth of damage to the front bumper, bonnet and headlight housing obviously caused by the driver hitting an object, the mileage was excessive ...on reporting the damage and providing pictures and quotations for the damage as requested and their acceptance re liability am now no longer able to make contact to get the money for the repairs , emails are being ignored, calls are being disconnected once I quote the reference

Surely they need to be held accountable

I have my legal team looking into this and ask if there is anyone else taking similar action?

Unbelievably bad - on return the car was parked and the driver had hit the wall. I can get no phone number or sense from the company at all. Given a bogus number - no answer.

I am utterly disappointed and frustrated with the appalling level of customer service provided by Drive, Park & Fly. My recent experience with them was nothing short of a nightmare, and I urge everyone to steer clear of their services.

From the moment I arrived, it was evident that this company lacks professionalism and basic courtesy. The valet attendant was rude and dismissive, showing no regard for customer satisfaction or even basic manners. It was as if they were doing me a favor by parking my car, rather than providing a paid service.

Despite notifying them of our arrival 30 minutes in advance, we were informed that it would take an additional hour to retrieve our car, contradicting the time frame stated on their website and in their emails.

Upon reaching the designated pick-up point, I called again, only to be met with appalling behavior. Instead of addressing my concerns, I was verbally abused, called derogatory names like "dick head," and told to "fu*k off." To make matters worse, I could hear the sounds of mockery and laughter from men in the background, leaving me feeling incredibly intimidated and disrespected, especially as a woman.

When my car was returned (after a 2 hour wait!) it reeked of cigarettes, and there were traces of ash littering the back seat. This blatant disregard for cleanliness and consideration is utterly unacceptable. I am appalled by their negligence and incompetence, and I urge others to avoid this company at all costs.

Such behavior is completely unacceptable and showcases a total disregard for professionalism, common decency, and basic human respect. It is deeply disturbing that Drive, Park & Fly allows such toxicity and hostility to permeate their workplace culture. I am utterly disgusted by their actions and would strongly advise against anyone utilizing their services. This level of mistreatment and intimidation should not be tolerated under any circumstances.

Appalling, unobtainable by phone (most often going to a voicemail which is full!) and totally misleading.
Waited 1 hour and 40 minutes in the cold after an overnight flight. When I did get through to the main office number was just fobbed off with:'we've contacted the driver who will be 10 to 15 minutes'.
Don't answer complaint emails and, when you call to chase them, they either fob you off with a promise of a reply or cut you off.
Please complain to Trading Standards. Once they receive enough complaints, they will investigate them.
And, if you're thinking about booking them, just don't!

Do not use this company. My Toyota Hilux was covered in mud inside and out and had been put into 4wd. The front bumper had been pulled out leaving a huge gap between it and the wing where it should be. It looked like it had been parked in a field, got stuck and got filthy as they tried to get it out. Customer service was awful. The staff that worked there had such poor English it was impossible to understand them. All in all a terrible experience.

They are a bunch of Jokers. After waiting an hour for the return of my car I rang again and it was still at the compound, so at least another 30 minutes wait. When I told them that they are not providing a meet and greet service, the incomprehensible foreign gentleman at the other end of the phone started taking the Mick out of me, they were deliberately delaying my car delivery now. There were 6 other groups of people waiting for the delivery of their cars from this bunch of crooks.

On return we went to Gatwick orange zone level 5 as instructed and the driver arrived and parked the car - we later recieved a ticket for £100 from NCP that the driver had stopped in a restricted zone - the driver parked the car we did not / we exited directly and didn't move the car yet they are refusing to accept responisiblty via phone or emails .... this was there response Hi natasha ferdinand,

I hope this email finds you well.

We are writing to inform you of a recent update regarding the payment process for NCP charges incurred during your usage of our services.

As per this update, any NCP charges resulting from violations or non-compliance will be billed directly to you, and it will be your responsibility to settle these charges through the designated payment channels. This change aims to streamline our operations and provide you with more transparency and control over the resolution of NCP incidents.

Thank you for your understanding and co-operation.

Best Regards,
Customer Support Team

I wish i could put no stars, car was due to be returned at 12.30 a.m. finally got car back at 2, after numerous calls, hang ups and rudeness and lies from the "gentleman" on the phone.
DO NOT USE THIS COMPANY

Avoid this lot at all cost, also operate under the name Galaxy Parking, we called as instructed when we landes and were told the were busy so car would be about a hour rather than 30 minutes, 3 hours later our car finally arrives. The number they give you is rarely answered you just have to keep calling. When my car did arrive even though the knew I was waiting in the 4th floor of the orange car park, they parked it on the 3rd, and ran away like cowards leaving the key on the tyre.

Wouldn't be surprised if I've got some more surprises to come like others have written here like a parking or speeding ticket.

Abosoult scum, scam company.

Useless - charge for the car park on entry and exit means they are actually more expensive than competitors and a wait of an hour for your car is normal - you may aswell use the long stay car park

TERRIBLE - same as all reviews below re timings, rudeness but we also got a £100 fine for our car being dumped somewhere random in Crawley with just a note on the windscreen.
Please do not leave your car with these crooks.have reported to trading standards and also the police

Just like other reviews, we had to wait 2hours after collecting our luggage before our car eventually arrived.
Throughout the 2 hour wait, I was calling the company periodically and they kept stating that the driver has just left and should be there in 10 mins. After an hour of alleged “10 mins”, I told the man on the phone that he was lying. I have a tracker in my car and it had never left the location where it had been parked during our holiday.
Avoid this company like the plague!

Reported to Trading Standards via Citizens Advice - 0808 223 1133.
This is how Trading Standards get on the case (it's amazing they haven't done it already). Rather than us all just writing one-star reviews which we wish we'd read before booking, we can spare other potential customers the grief.

Booked Drive park and Fly Gatwick Meet & Greet through Parking4you.
On return landing @ 23:00 called as instructed and was told 30-40 mins. Called again 25 mins later and was told the same thing. ! hour after first calling still no sign of my car on level 4 Orange Car Park.
Called again and was told the car had been left on level 3. Found car with key on front wheel. The ticket showed it had been there for 20 mins.
So they left car in wrong place, insecure and never called to let us know. Will never use this company again.

What a F..... company, so everything start in the day we left the car, December 2023 just before Christmas, we call them because we couldn't find the place to leave the car, so we call them to give us the right direction, such but English we couldn't understand what they was saying, finally we did ask a gentleman from another company in the park, and he help us.
So we left the car INTACT, (I'm very responsible person, I have always been very careful with my car) on this company hands.
After New year arround January 9th 2024, when they brought, the guy who brought the car, gave us the keys very quickly and in a hurry to leave, my partner went behind the car to put the luggage, when he saw the car completely damaged, in the back, broken lights, scratches everywhere, as if had hit something.
We called, emailed, asked for photos before the damage, we only had one photo that had been taken a few days before the flight.
They don't want to pay for the damage, saying that the photo we sent is not enough to prove that the car was intact....
They said they had cameras and that they were going to investigate... but then they came asking for photos... they know the truth, but they don't want to pay for the damage they are causing.
DO NOT LEAVE YOUR CARS WITH THESE THIEVES, COWARDS....

Absolutely terrible services . On arrival had wait for the driver as they said he is 30 minutes away and wait in orange bay.
When the driver came he did no inspection just asked for the key so I said I want to make a video from the outside . The driver was some kind of DRUG ADDICT and was very unprofessional.
Anyways came back from the holiday only to find my TOM FORD and GUCCI and CREED perfumes missing from the car. Called the company to let them know and they gave me a number to call and complain on but every time I called that number it’s always going to voicemail. Thieves. never use these people and then we think our cars are meant to be safe with these people . They hire anyone without doing any background checks on them .

DO NOT USE THIS COMPANY.
When I came home from holiday I had a £60 parking fine issued while they had my car. Tried to resolve the matter with them and they stopped responding to my e-mails. DISGUSTED