Driveparkandfly 

To report this company call 0808 223 1133. This is how Trading Standards get on the case (it's amazing they haven't done it already). Rather than us all just writing one-star reviews which we wish we'd read before booking, we can spare other potential customers the grief.

0808 223 1133 is the phone number for Citizens Advice, they log everything and then pass the info on to Trading Standards. When there are enough complaints, an investigation is made.

For us it was the same story as for everyone here - they promised us the car was on the way, but we had to wait over an hour. We eventually found the car abandoned with the key on the wheel. The phone charger and some CDs had been stolen from the car.

Upon arrival at Gatwic, waited nearly an hour for my car and not 10 to 20 minutes as told over the phone. 
As if waiting for this amount of time, in the cold was not bad enough, my car absolutely stank.
The car had an overwhelming stench of canibis.
I am absolutely disgusted that my vehicle has been used while in the care of airport parking to smoke canibis in.

If I had been pulled over by the police, I would have been prosecuted. 

Upon phoning to complain, an apology was offered and I was directed to email for a refund explaining the reasons why.

I am absolutely disgusted and so disappointed that my trust has been abused and this has happened while using your services. 

Only ever had 1 reply saying a full investigation was in place.
No refund offered and no reply to my further 3 emails.

Trying to cancel a booking, which I have insurance for, but no one will respond. At the moment feel totally ripped off, but I’ll give them a couple of days and then get my credit card company to chase.
Would not recommend on current service

Rouge trader - terrible experience
I used DriveParkandFly at Gatwick, and on returning my vehicle, my front passenger side window was broken; forced open while with this company. I only noticed this after putting my bags in the boot, by which time the driver was gone and nowhere to be found. I have been ever since trying to contact the company for an explanation and resolution. While they initially replied to my contact, they have ever since been dragging their feet, not taking any liability or accountability for the damage caused while my car with them for supposed safe keeping.
They claim to be insured and have inured drivers, but clearly no liability or assurance is given when something actually goes wrong.
I am now left with a repair bill of £220.
DON'T USE THEM IF YOU CAN AVOID THEM!

We booked them via Ezybook who i have previously used so stupidly trusted them & didnt check any reviews, BIG MISTAKE!
dropping off was easy enough, the guy was there on level 5 as advised, handed keys & we went on holiday.
When we landed at 21:30 i called the mobile number on the card, no answer, tried this about 4x finally got through to someone at 22:17, we were already in the car park at the collection point by now, we was told about 30 minute wait.
Nearly an hour later still no car tried calling again, no answer. After the 5th time I have to give car reg again, he says it's on the way & hangs up. Meanwhile get talking to a family next to us they have been waiting 1.5hrs, same company, the worry starts to set in, we have 3 children with us & its freezing & were starving & had been travelling all day. Another family come up could here them on the phone saying we have been trying to get hold of you for over an hour, i asked him the company, was the same one, told him e will be in for a wait. After numerous calls, being told it would be 15 minutes, my car was blocked in, they hung up on me a few times, it was extremely stressful, i then see these reviews and nearly called the police to report the car stolen. They finally brought the car back at 00:40 over 3 hours later than booked & its a miracle we didn't all suffer hypothermia! That poor other family had 2x young boys & were told they had lost their keys & they had to get a cab home, after waiting for nearly 2hrs.
I've never known such a disgusting company, how are they getting away with this? reading all these awful reviews & what they have put people-paying customers through, its a disgrace. I have tried contacting to complain & no surprise, cant get a response so have gone back to Ezybook & complained to them to get the company removed from their website. I'm just so grateful we finally did get our car back & undamaged after seeing what they have done to others vehicles, we have learnt a valuable lesson here.

Absolutely disgusting! Called as soon as we’d arrived at the airport and after 35 mins and still no sign of my car, I called them. The man said they’d be 20-30 mins, when I tried to ask why he hung up and when I rang again he shouted at me and said “I told you your car will be 20 mins” and then hung up and ignored further calls!! Total wait for my car after an 8 hour over night flight in the cold was an hour and an half. Absolutely do not use this rude and unprofessional company!

My experience mirrors all of the reviews that have come before.

I wish i read this page before choosing to book with these guys.

Took bloody ages and whenever i rang the office i got told "It's literally 5 minutes away" - 1.5 hours later it finally shows up.

Stood in the freezing cold pacing around the car park with my 6 month old baby in the middle of the night after a long journey with another 2 hours drive to get home whilst being lied to.

I asked for an honest ETA so i could go back into the terminal where it was warm but continued to get false estimates of how long the car would take.

All the while 4 other couples were all experiencing the same issue as us. No apology, no honest explanation, just lies stringing us all along and making us wait in the cold.

DO NOT USE THIS COMPANY! They should not be allowed to operate.

This is not meet and greet (when you return), as it took them 1 hour to deliver the car to London Gatwick. A very dodgy company and I wish I'd checked on Trust Pilot before booking them :-( Returned to receive a £60 parking fine incurred whilst we were away.

I wish I'd looked at TP before booking. This company is dreadful. I would give -5 if I could. Here is what I initially wrote to them after my experience, got some blah blah back about pride in their high service levels, then after more challenge from me..radio silence!! 'Good morning,
Last night I had a terrible experience with your team/service.
I landed at Gatwick South around 5.45 a little ahead of time.
Once I got to the baggage area I tried calling both numbers on your info sheets, neither were answered for at least 10 attempts when the mobile finally answered.
I gave the information re my booking and the gentleman said ok the car will be with you inside 30 mins, which was fine.
It took me 20 mins to get the bag and make it to the carpark and the timing was great as the car was coming in as I arrived, so far so good.
The gent gave me the ticket to get out and swiftly moved on.
I took a few minutes to put my bags in and start the car, to see a low tyre pressure warning!!
I got out and looked to see a very flat tyre and no sign of the gent who delivered the car and he made no mention to it.
So how can he have driven for 15-20 mins on this tyre is beyond me?
I drove very slowly out to the BP garage to get air.
The tyre would not accept any air. It was obviously badly damaged.
I then called the mobile number on your info again and it took a number of attempts as I kept getting a Voicemail full message!
I eventually got through and the gent said you should be able to drive on the run flats and we’ll be happy to pay for a new tyre.
I had not put these tyres on, it was the previous owner and turns out they were not run flats!
Or he said get a mobile call out service for a new tyre.
I was unsure what to do as never been in this position before.
The gent said he’d try to get a mobile unit for me….I waited up to 30 mins plus numerous attempts to call him, with no reply!!!
So, I then decided to find one myself, which I duly did.
All in all it took me 3 hours of stress from picking up the car and getting a new tyre and eventually arrived home 4.5 hours after the landing, really really unhappy.
The tyre replacement cost me £255 in total and so I am now asking you to please honour the conversation I had with your employee who said ‘’we’d pay’’, I assume you have insurance.
I of course have the receipt and can provide upon request.
I look forward to a positive response to a very upsetting evening.
As said, radio silence since...AVOID AT ALL COSTS!!!

This is a scam!
Please don’t believe the other good reviews - these people are criminal!

The company did not ‘meet and greet’ us - we arrived at 23:00 and did not obtain our car until 02:00!

The two contact numbers we were provided were rarely answered and when we did get through to someone we had to repeat our car details and kept being told it ‘was on the way’ and ‘would be 5-15 minutes’.

I had to call the police to report an incident and only happened to find our car on a completely different level to what was agreed, with the car keys left on the wheel and a parking ticket with the time stamp of 01:20 - not a person in sight!

We were the 2nd out of 5 parties waiting for their car.
The official parking attendant had observed multiple shady characters moving cars around and leaving them unlocked in various places.

Completely frustrated, frozen and furious!

I have repeatedly used this service, hoping for improvement, but unfortunately, it has consistently disappointed me. On previous occasions, their punctuality was abysmal, with an average delay of 15 minutes to collect or pick up my car. However, today was the final straw that broke the camel's back.

To begin with, their phone service is utterly useless. Despite my attempts to reach them once I landed, they never answered the phone. I wanted to inform them that I had arrived 20 minutes earlier than expected, but they couldn't care less. The person on the other end of the line rushed me off and promised that someone would call me back. Guess what? That call never came.

I persisted in calling them for over 30 minutes, desperately trying to get through to someone. When I finally did, I explained the situation to the individual on the phone. Did they apologize for their incompetence and lack of communication? Absolutely not. Instead, they casually informed me that my car would be dropped off in 45 minutes. Mind you, my scheduled collection time was 23:30, and this conversation took place at 23:00.

Realizing how unprofessional this service was, I expressed my dissatisfaction and refused to wait any longer. Only then did they bother to assure me that the car would arrive within 30 minutes. Lo and behold, my car finally made its appearance at 00:20, a whole 50 minutes later than promise & left outside with no response for almost 2 hours.

My advice to anyone considering using this company is to stay as far away as possible. Their customer service is not just lacking; it's non-existent. The individuals manning the phones have the worst attitude imaginable. Instead of providing basic communication, they consistently redirected my calls to voicemail, adding insult to injury.

Save yourself the headache and choose a company that values its customers. This one clearly does not.

Returned to my car in the early hours of the morning (having waited over an hour and had to make four phonecalls to be collected from the airport) to find the door handle on the drivers door had been ripped off and was left on the passenger seat of the vehicle. The man that collected us from the airport spoke little English so was unable to assist me either ascertaining what had happened or lodging a complaint. I reported the complaint the following morning and contacted them again to request they cover the cost of the repair, sending them a copy of the receipt for the works. Many of my emails went unanswered until I threatened legal action at which point I was asked for my bank details and they confirmed they would reimburse me for the repair. That was over a month ago. On two telephone calls the phone has been put down on me, two other calls just keep promising to get a manager to get back to me. The whole set up is at best shoddy, at worse a complete scam. I will now be pursuing the matter legally and will be reporting their incompetance and criminal damage to the relevant authorities and registration bodies. I strongly urge you all to avoid this company.

damaged my car while they had it. Not responsive to emails. Do not use this company!!!

Paid for Valet parking and on our return home we had a parking ticket on the doorstep, as they had stuck our car after drop off, on private land, with parking restrictions! So far, they have ignored the email telling them to pay the fine. AVOID!

Do not use this company
They lost our car keys, did not move our car out of Gatwick car park. Incurred car parking fines. & refused to take our calls , resolve our complaint& lied .

I would leave 0* if I could.

The driver crashed my car causing £2000+ in damage. My car was delivered (2hours late leaving us and our two babies under 2yo waiting in the cold until 1am!) to the drop off point and within 30 seconds of arriving the driver had disappeared like a rat into the night without any sort of handover. We hadn’t realised the damage until we turned the engine on and all the sensors and alarms were going beserk. When we checked the car, the front right bumper was hanging off, badly cracked and scratched down to the paintwork and the trim dragging on the floor.
I phoned the office who eventually admitted fault and that they had the CCTV of the driver causing the damage and that I’d be refunded as well as the damage paid for, they stated I should contact the office tomorrow to speak with the manager for confirmation.

I am yet to speak to a manager. The incident happened on 5th January. I have made numerous phone calls & emails and still nothing is resolved. I am no closer to having the damage to my vehicle repaired by this company who caused the damage!!

AVOID THIS COMPANY AT ALL COSTS. Drive Park & Fly if you have read this review, please be advised I will not be stopping until you have paid for the damage you caused.

Terrible, had to wait 1h20 for our car, longer than our flight. Will report them to Gatwick because the staff is absolutely unhelpful.

Shockingly bad experience drop my car when i came back was told the car has a problem and they cannot drive to the airport and i have to meet them at the parking had to get a cack go to the parking to find out the window of my car was left open water everywhere and nothing wrong with the car ask the person to show me the problem he said i dont no the driver said there was a problem and was told to call customer service try and get a refund very bad experience.

Zero stars no available. Turned up to no one however did see some one else get there key off there tyre. Found out key there but only half of it. Called to speak to someone and they barely spoke English. Waited for 20 mins to try and speak to someone in person but no one there. The person opposite us had there number plate missing

not even 1 star, they are the worst people to deal with, so rude so arrogant, don't use them at all they treat you like you are a dog, avoid avoid . i am so surprise how come Gatwick airport leave this people to operate like a cowboys and as gangsters on the government places like Gatwick airport they should be removed and close this silly company out. (Drive Park and Fly) do not use them avoid avoid @driveparkandfly.co.uk i really don't have nerves to share my experience with them i am still dealing with them they are so rude don't use them.
i would like to see the guy who spoke to me on the phone face to face, he don't have no costumer service skills at all