Driveparkandfly 

THIS IS A SCAM.
We called to collect our electric car from Gatwick at 10pm, car finally turned up at 11:20 we saw it had been driven an additional 60 miles while we were on holiday and the battery had 10% left. We had to drive to the Gridserve and charge our car at midnight to then drive back and didn’t get home at 1:30am.
We have called multiple times and keep getting told to call different numbers for complaints or no one answers us.
We’ve checked the vehicle drive data and our car was driven at up to 88mph speed between 1 and 3am two days before we returned.
Like the other reviews we are annoyed that we didn’t see this before, but we booked through Compare your parking which are also taking no responsibility and saying we need to follow Drive park and fly’s complaints procedure (which is non existent). How are these companies still operating?

If there was 0 stars that is what I would give. 5 different family’s waiting last night for their cars, all promised 35 minutes. We had 1and a half hour wait after ringing numerous times to see where our car was, only to either get a message saying “”mailbox is full, call later” or a rude man saying 35 minutes again then laughing at us cause we was annoyed and eventually hanging up on us. Another family with young children was made to wait for 2 and a half hours. And another 2 were asked to give bank details over the phone so they could take £50 to get their car there. This was at 1:30am . An absolute SCAM of a company which name covers many of the names you see when booking. DO NOT BOOK WITH THEM!!! Come on Gatwick!! Wake up!! These people are getting you a bad name!!

SCAM: What this company do is as follows
- after you handover your keys, they drive your car to another carpark level where it stays for the duration of your trip.
- after making you wait >1 hr, a driver will arrive at the carpark, drive your car out of the carpark by tailgating another vehicle then drive back into the carpark and give you your keys.
- the driver will hand you the ticket he has just picked up from entering the carpark which you’ll pay (£6 for Gawick)
- the driver will disappear
- you’ll try to use the ticket to exit the carpark but the ANPR at the barrier will recognise your car as not having left the carpark since you arrived to drop ff your car with DrivePark. For 10 days my fee was >£500…luckily the carpark owners realised the scam and let me off.

Shockingly bad - a hidden company that is a horrific provider - absolutely avoid. We waited and waited - no one picks up the phone - car is not delivered in a timely manner and the individuals involved take no responsibility.
My husband booked this under his email address and we will never use again and will be reporting to Trading Standards. Gatwick and West Sussex just stop these sham set ups.

Our flight was delayed - I called at midnight - to be told I needed to pay £20 to release my car as it was now the next day. I checked my paperwork, the charge was actually £15, so I challenged this. Muhammed Ali kept texting to ask if I'd paid the charge as I was getting off the plane. I felt hassled and there was no flexibility. When I paid, they told me my car was level 4 (car park 6). No one was there with my car keys (I was on my own at 12.30am with my two children). I called to ask where they were to give me my keys - to which they text "Your keys are on the front right wheel!!" I then got in the car and the handbrake wasn't on, so I nearly hit the car parked in front of me. Terrible - greedy service with lack of security - DO NOT BOOK WITH THEM!

Kept me waiting in the cold for 1 hour 15 minutes before delivering my car but promised a refund. Called numbers repeatedly. "Mailbox full". Eventually spoke briefly to an agent before the call cut mid-sentence. Subsequent calls not answered. Avoid this company like Coronavirus. Is there a rating lower than one star?

My experience reflects all the other reviews on this company. As advised called their number well in advance of arriving at North Terminal Gatwick for a prebooked drop off. Called 8 times and no one answered, so I left messages on answering phone for them to call back - they didn't. Eventually had to use one of the airports own car parks in order to catch my flight. On return home, I emailed them to request a refund for non-delivery of service - an automated email administrator came back to stay the email was undeliverable. Clearly they've shut up shop, absconding with lots of customers' money.

Avoid avoid avoid!!!! Returned car over an hour late and the footwells were filthy! No apology. Jokers.

Shabby outfit, run for the lowest possible cost. Left car unlocked in their car park, disused premier inn car park. Take ages to return the car, happy to lie to you “it’s leaving now” when I can see via the car’s app it’s firmly parked and not moving.

AVOID THIS COMPANY
Used our car whilst we were out of the country & as they were driving around they amassed Ulez penalty charge notices which we have been issued with as we are the registered owner of the vehicle even though we were not the driver at the time of these offences & can prove this company was responsible.
Transport for London still fining us for hundreds of pounds!
DISGUSTING

Our car was used with out permission and we have a ulez fine now. In central London. So the car was taken on a joyride. After seeing these reviews we will pay the fine our selves other wise we’ll get bad credit. And then take them to small claims.

Initially we got a quote from
Compare the parking.com
We paid online
Our booking was confirmed with Drive Park & Fly company.

We followed all instructions, it said to call a giffgaff number 30mins prior to arrival. We called 40mins prior to be on the safe side.
The man was still 20-30mins late on top of that.
That’s 1hr 10mins
We almost missed our flight.
Very very stressful situation as he kept declining our call and we did not know the man’s whereabouts.
Honestly we were ready to put the car in long stay and leave as we had no other choice.
Upon landing we called the company as per instructions. He said to wait 30mins.
We waited 1 hour.

VERY VERY STRESSFUL
ESPECIALLY BECAUSE YOU ARE CATCHING A FLIGHT

Please work on your punctuality

This company is truly a fraud! Don't use them! Parked my car with them at Heathrow Terminal 2 and got a parking ticket from Vista Centre in Hounslow for 100 GPB. The guy on the phone said: "Don't worry, we park our customer's cars there. Send us the ticket details and we will take care and make it go away". Next thing I knew is receiving a letter from Dept Recovery that I owed them now 170 GPB. Had to pay this at the end to avoid legal actions against me.

Just been charged £200 by Gatwick because this bunch of cowboys. Told me to leave my car in shortstay. On returning they denied all knowledge of my booking called me a liar then told me to get behind another car at the exit barriers and drive off!!!! So in total I am down £270... my initial booking fee and Gatwicks charge on top. Plus my car was left for 8 days with the keys on the wheel so it could have been stolen at any time. Gatwick say they are well aware of these cowboys and I'm one of many. I'm a lone female and was travelling for a bereavement abroad so you can imagine my upset. Utterly disgraceful con men.

Awful. Do not recommend. 45 min wait for a car at the other end, when we explained we had a toddler and waiting around was tricky he was very unhelpful with a “who cares” attitude. Don’t use these guys unless you want your trip home to be even more stressful than it could have been

Checked this morning on the phone , no answer on one of the lines and when answered eventually sounded uncertain. I've not even been yet and have rebooked with another option as i cant afford to have hassle at the airport. Also read Trustpilot and saw the comments so i checked , phew!!

If I could give zero stars I would!! Called 30 minutes before arrival, waited over an hour for anyone to turn up after numerous chase up calls, constantly being told driver was on way. When driver did arrive he said he went to the wrong terminal!!
Upon arrival the service was even worse. Again, called once we had our hold luggage, were told car would be with us in 30 minutes. 12 phone calls and an hour and a half later we were eventually reunited with our car.
Upon complaining about this utterly useless service, it has taken 4 weeks to get a response, stating how sorry they are, however, rather than refunding they have offered a 20% discount on our next booking!!!
As if I would ever use this unprofessional shower of a company again. AVOID AT ALL COSTS.
Cowboys

AVOID AT ALL COSTS. Terrible service, starting with the postcode in the email instructions taking you to the wrong place. When we eventually found it, we had already called 30 mins ahead as per instructions and had to wait 20 mins for them to collect the car, they were unprofessional in their manner, did not make me feel my car was in safe hands. Upon return to Gatwick at 11pm we tried calling over and over for 10 mins, no answer, kept getting giffgaff voicemail (not a professional message) this makes you very nervous considering how they made us feel at drop off! Then they eventually answered and told us 30 minutes. After 40 mins we called again and they said another 15, they were 20. Last thing you want after travelling home late at night and hardly a “meet & greet” service! When they brought the car back, they just got out, gave us the key and walked off, no sorry for being late, nothing! I will never ever use them again- please beware and don’t waste your money.

Worst company ever! Do not use them! They damaged my vehicle and when i pointed out the damage their driver he just left the scene and now they are trying to get away with it. And on top of that i recieved penalty because their driver parked in the middle of the footpath.

I called as requested and was told my car would be with me in 40mins, which I was ok with, it was 1am and my daughter and I were tired but we went for a drink and kept warm, before leaving the terminal to go to the car park. Just over 40 mins passed and no car, so I called and the guy told me it would be another 20 mins. I told him we were now cold and wanted to get home when I heard someone in the background say "Tell him it will be an hour!" then the guy on the phone hung up, and while doing so I heard him say "F@%$ing idiot!". Tried to call back several times and no answer. The car finally arrived after just over an hour's wait. The impression I was left with was rude staff, couldn't car less about the cars or people who own them and will definitely not be using them again!