LeAira was wonderful to work with! She went above and beyond to make sure any concerns we had were taken care of. Purchasing thru DriveTime was easy and a great experience.
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Everyone there was very kind. Liam took his time to me understand everything when I didnt understand. People there was layed back and not pushy. Liam, was so sweet, and was funny and professional at t... See more
They explained things well. Didn't pressure me about not understanding things so they made sure everything was satisfactory with all the paperwork on your end and mine. It wasn't rushed which made it... See more
Company replied
Great experience, here the people are amazing! They dont act like the dealership folks, they treat you like family and work with you. I worked with Liam and he got me into a great car. I'm definitely... See more
Company details
About DriveTime Car Sales - Grand Rapids
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1170 28Th St Se, 49508, Grand Rapids, MI, United States
- 16167526010
Discover DriveTime
4.7
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Monique Great experience went out of…
Monique Great experience went out of her way to make my experience great
6 December 2025
Unprompted review
DO NOT WASTE YOUR TIME IF YOUYOU ARE IN…
DO NOT WASTE YOUR TIME IF YOUYOU ARE IN AN ACTIVE FINANCIAL SITUATION WHERE YOU NEED TO DEAL WITH BANKRUPTCY COURT!!! This is not an actual BUY HERE PAY HERE PLACE or any type of LOOP around a bankruptcy situation as of place . TOTAL WASTE OF 4 1/2 hours and $30 in Gas:(
5 December 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Monique was very patient and kind
Monique was very patient and kind. We were here for 5 hours and she made sure we left with a car that we loved. Thank you so much Monique!!
3 December 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to leave a review, Daniel! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Monique made this car buying experiance…
Monique made this car buying experiance so easy and seamless. She was very kind and patient. She made sure i knew exactly what i was buying and i was comfortable. I would recomended everyone come see her.
2 December 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
We are grateful to have you as a valued DriveTime customer Kelly. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Monique was wonderful and super…
Monique was wonderful and super positive and supportive! She was very knowledgeable and I highly recommend you work with her for the best service and friendly support!
28 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to share your DriveTime experience, Kyanna. We love to hear that Monique provided a great car-buying experience for you at our Grand Rapids DriveTime!
Thank you,
DriveTime Customer Relations
Monique was patient
Monique was patient, thorough, and pleasant to work with. I have not purchased a new car in a long time. She was very informative and positive without being pushy.
26 November 2025
Unprompted review
Liam was the sale guy
Liam was the sale guy, he was amazing. Very informative and just the whole thing feel and go smoothly.
19 November 2025
Reply from DriveTime Car Sales - Grand Rapids
Thank you for leaving your review, Terri Clawson. We love knowing you were satisfied with your experience with Liam at our Grand Rapids DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Monique
Monique
was very patient and super super kind! she helped me with my situation and definitely was able to get me into a vehicle asap! i definitely recommend coming to Monique for any of your car needs!
19 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
I am thrilled to hear you had a great buying experience at our Grand Rapids DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Monique
Monique
She was very helpful and very informative. Highly recommend them.
18 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello William Martin, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Monique was patient
Monique was patient, great energy, positive attitude, very helpful, 10/10 I recommend her to help others.
11 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello Sparkle Woods, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Monique was extremely informative &…
Monique was extremely informative & professional. Her help today has made my experience buying a car great! She was patient, kind & personable. I would recommend that anyone looking for a vehicle through DriveTime seek her out personally!
8 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello Reanna Edwards, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Monique was excellent
Monique was excellent! She made this whole process super easy. Would recommend her.
8 November 2025
Unprompted review
Very helpful and understanding.
7 November 2025
Unprompted review
Monique was thorough
Monique was thorough, energetic full knowledge of entire process appreciate her patience. Highly recommend others to come and see her fir vehicle. Excellent experience
4 November 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello Nancy FlowersRidge, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Monique she is amazing she explained…
Monique she is amazing she explained everything very well. She got in the car to go over everything in regard to the features. I would definitely recommend people to go see her personally.
31 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to share your DriveTime experience, Christina. We love to hear that Monique provided a great car-buying experience for you at our Grand Rapids DriveTime!
Thank you,
DriveTime Customer Relations
Monique
Monique - very patient , very good with active listening just overall positive energy. I definitely reccomend her for anyone who comes to get a car.
31 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to share your DriveTime experience, Keyshawn. We love to hear that Monique provided a great car-buying experience for you at our Grand Rapids DriveTime!
Thank you,
DriveTime Customer Relations
Monique was so helpful
Monique was so helpful, kind, and patient with me. I was so nervous and she assured me everything would be okay. I would recommend anyone to go see her.
28 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to leave a review, Robyn! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Monique was very thorough very kind
Monique was very thorough very kind, very personable and I would recommend her to any of my friends or relatives.
17 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for taking the time to leave a review, Kurt! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Monique was a great help went over…
Monique was a great help went over everything and did everything possible to get me in a car. Would highly recommend
8 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for sharing your feedback with us, Tony. We love hearing about your car-buying experience at our Grand Rapids DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
She was very nice
She was very nice, thorough, up front with all aspects of the sale, I'd recommend her to everyone. Very great to be working with.
3 October 2025
Unprompted review
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