LeAira was wonderful to work with! She went above and beyond to make sure any concerns we had were taken care of. Purchasing thru DriveTime was easy and a great experience.
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Everyone there was very kind. Liam took his time to me understand everything when I didnt understand. People there was layed back and not pushy. Liam, was so sweet, and was funny and professional at t... See more
They explained things well. Didn't pressure me about not understanding things so they made sure everything was satisfactory with all the paperwork on your end and mine. It wasn't rushed which made it... See more
Company replied
Great experience, here the people are amazing! They dont act like the dealership folks, they treat you like family and work with you. I worked with Liam and he got me into a great car. I'm definitely... See more
Company details
About DriveTime Car Sales - Grand Rapids
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1170 28Th St Se, 49508, Grand Rapids, MI, United States
- 16167526010
Discover DriveTime
4.7
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Monique she is awesome to work with…
Monique she is awesome to work with very helpful. Positive interaction. Very thorough and educated me well on everything. She is Much appreciated!!! I highly recommend everyone to come see her she is a blessing!!!
1 October 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello Elly Cruz, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Emma was great with helping me find the…
Emma was great with helping me find the right car showed me a few cars of my interest till we got the right one i would definitely recommend going through this drive time
26 September 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
We appreciate you sharing your experience with us, Jack. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know [Employee Name] was able to create that for you!
Thank you,
DriveTime Customer Relations
Great Experience
Monique was knowledgeable, welcoming and very positive to work with. I would recommend her to anyone who is looking to use Drivetime.
27 September 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for sharing your feedback with us, LaToya Gibbs. We love hearing about your car-buying experience at our Grand Rapids DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Monique is an absolutely fantastic sale…
Monique is an absolutely fantastic sale women! Her personality was warm and welcoming. I recommend seeing Monique for any of your car buying needs!
13 September 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
I am thrilled to hear you had a great buying experience at our Grand Rapids DriveTime location! Have a wonderful day!
- DriveTime Customer Relations
Working with Liam was a great…
Working with Liam was a great experience and everything worked out great
13 September 2025
Unprompted review
Monique was very helpful and made…
Monique was very helpful and made buying a car simple and was kind and considerate and a joy to talk to. I would recommend her and drive time to anyone and everyone. Thank you so much.
10 September 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Monique found the car I wanted
Monique found the car I wanted, worked really well with me. If you need a car come in and talk to her.
6 September 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Hello Chelsey Coble, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Disappointed in quality of SUV
I have only had my 2021 Terrain two months and it now has a major oil leak. The entire bottom of the SUV is covered in oil. Hoping for a resolution that doesn’t cost me a lot of money.
1 August 2025
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for leaving your review, Stacey. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
clam and peaceful enjoyable experience
They explained things well.
Didn't pressure me about not understanding things so they made sure everything was satisfactory with all the paperwork on your end and mine. It wasn't rushed which made it nice and it wasn't crowded.
7 October 2024
Reply from DriveTime Car Sales - Grand Rapids
Thank you for sharing your feedback with us, Jackie Wilson-Whyatt.
We're thrilled to know you had a positive buying experience while at our Grand Rapids DriveTime.
We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
Great customer service
18 August 2024
10/10 great experience
10/10 great experience! Super easy and left with the best car possible!!
28 July 2024
Great help Emma was awesome not only…
Great help Emma was awesome not only with getting me into a car but great with the little ones as well.the process took along time but overall great
31 January 2024
My car buying experience.
Employees at Drive Time in Toledo, Ohio and Grand Rapids, Michigan were very professional, respectful, knowledgeable and helped me find my new car. They went over all history of the used car that I chose and took time to make sure I understood everything.
4 October 2023
Logan and Brian were amazing and super…
Logan and Brian were amazing and super helpful ☺️highly recommend 😊
6 September 2023
Unprompted review
NOTHING BUT THE VERY BEST
What made my experience great was Brain and Emma Ryder they made the process easy and not stressful and as they was doing so I could not help but notice that they was working as a team helping each other I definitely would recommend anyone looking for a new car great Atmosphere, great group of folks to work with I mean I was their for a totally different vehicle located at another driver time and they was still going all out to make sure me and my wife was taken care off and not just push us away but so be it I ended up getting the same make and model at the grand rapids location that I was getting at the Indian location just a 2 yr difference in the units anyway of your searching for a car drivetime is the place this is my third car with them
23 July 2023
DO NOT LET THE 5 STAR REVIEWS FOOL YOU
DO NOT LET THE 5 STAR REVIEWS FOOL YOU. AVOID AT ALL COSTS especially if you are a young adult, working on your credit, etc. Buy a car anywhere but here. I was sold the biggest POS car with nothing but problems. I purchased the car and within 3 months I couldn’t drive it. I can’t even say the amount of money I spent on repairs without feeling nauseas. Within 6 months of purchasing I needed a new catalytic converter, turbo replaced, etc., and an engine rebuild is when I stopped putting money into it. The Chevrolet dealership that worked on it for months told me this car wouldn’t have passed an inspection report. Don’t even try to see the inspection report, you’ll have to get a lawyer to get anywhere with this place. They sell LEMONS & then do absolutely nothing to help you. Emma was nice and said she was just beginning her career at DriveTime, but I am begging you to try and find a better job with genuine people. Trevor and Brian are NO HELP. They are shady and just want to make a quick buck. Trevor and Brian are the worst there, I feel so sorry for all the other customers who are going to go through the same thing I did.
26 May 2022
Unprompted review
Reply from DriveTime Car Sales - Grand Rapids
Thank you for leaving your review, Aiden. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Quality of customer service and selection of cars.
The quality of cars and customer service was so great it can not be matched
2 May 2023
The associates were wonderful
The associates were wonderful. Emma Ryder went above and beyond for me. She is very friendly and upbeat. Everybody was friendly and informant
20 April 2023
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